Last Updated: July 7, 2026
Introduction
The Delivery Service (“Service”) applies to UK variant LG products (“Qualifying Product”) purchased from www.lg.com/uk. The Service is available within the United Kingdom only and will be provided at the delivery address listed on the purchase invoice.
The Service is promoted by LG Electronics U.K. Ltd, Velocity 2, Brooklands Drive, Weybridge, KT13 0SL ("LGE UK").
The Service will be carried out by delivery providers appointed by LG Electronics U.K. Ltd (“LG-appointed Service Providers”).
By selecting and purchasing the Service at the time of placing an order for an eligible product, the customer agrees to these Terms and Conditions.
Deliveries to certain Highland or remote UK postcodes may incur additional fees of up to £80.00. These fees are added on top of standard delivery charges. Additional postcode fees are applied for each product in the basket. A full list of affected postcodes and applicable fees is listed below.
Item Size |
Product |
Large Item |
TV & Monitor over 32", Sound bar*, Fridge Freezer, Washing Machine, Washer Dryer, Tumble Dryer, Styler, Dishwasher, WashTower |
Small Item |
Audio, TV & Monitor 32" and under, PC, Speaker, Sound Bar*, Projector, Blu-ray players |
*Soundbars can be delivered as a small or large item depending on the weight and dimensions. Any size or weight that is higher than outlined below will be a large item, if smaller, then it will be a small item.
Box size or total size of components - 1000mm x 600mm x 700mm (WxHxD)
Gross weight - 30kg
Small Item Delivery Fees to Highland / Remote UK Postcodes
Deliveries to certain rural and remote areas will incur a £10.00 delivery surcharge. This will be applied in addition to any other applicable delivery charges.
The following postcodes will have the delivery surcharge applied: BT*, FK17*, FK18*, FK19*, FK20*, FK21*, HS*, IM*, IV*, KA27*, KA28*, KW*, PA*, PH*, TR21*, TR22*, TR23*, TR24*, TR25* and ZE*.
Large Item Delivery Fees to Highland / Remote UK Postcodes
Deliveries to certain rural and remote areas will incur a delivery surcharge of £80.00. This will be applied in addition to any other applicable delivery charges.
The following postcodes will have the delivery surcharge applied: BT*, HS*, IM*, IV*, KA27*, KA28*, KW*, PA*, PH*, TR21*, TR22*, TR23*, TR24*, TR25* and ZE*.
Timed Delivery
If Timed Delivery is available for your selected product, it will be displayed within the delivery option section on the product buying page. We currently offer 2 timed delivery slots for an additional fee of £15.00. This fee will be added on top of any other applicable delivery charges.
Available Timed Delivery Slots:
07:00AM to 12:00PM
12:00PM to 08:00PM
Bundle Purchase Information
Where products are purchased as part of a bundle, the price paid at checkout is the total price of this bundle. This includes any applicable discounts. Individual items within a bundle may be displayed at checkout with discounted prices. Some discounted prices may even read e.g. £0.00. This does not represent the discounted item's standalone value. For accounting, invoicing, and refund purposes, bundle discounts may be allocated proportionally across all bundled items. As a result, the prices shown on the order confirmation in your basket and the invoice as sent to you upon purchase may differ from those displayed at checkout. The total amount shown on your invoice will always match the amount you paid at checkout. Any refunds due will reflect this allocation method
Full Terms and Conditions
1. The Delivery Service is available to residents of the United Kingdom only.
2. An individual aged 18 or over must be present for the Delivery Service.
3. Purchase is necessary on www.lg.com/uk. Internet access and a valid email address is required.
Delivery Service Information
4. The LG-appointed Service Provider will confirm both the delivery date and expected arrival time window with the customer directly.
5. The nominated delivery date is not guaranteed. The LG-appointed Service Provider will provide confirmation of the delivery date and delivery window.
6. The Qualifying Product can be delivered to a room of choice. If a lift is not available, then the room of choice can be no higher than the 3rd floor (excluding American Style Refrigerators). American Style Refrigerators can only be delivered to the ground floor if there is no lift is available.
7. The Service does not include any other services unless they have been specifically selected and proceeded to checkout with them.
8. The Service should only require one on-site visit to the customer. If there is a need for an additional on-site visit, the LG-appointed Service Provider will make the appropriate arrangements with the customer. If an additional on-site visit is required due to a reason the customer is responsible for, additional fees may be charged to the customer to reschedule the Delivery Service.
9. The Service will be attempted a maximum of two times. If the Service cannot be completed on the second attempt, the Service will be cancelled and the Service will not be refunded.
10. If the delivery date selected is a Saturday or Sunday, an additional delivery fee will be applied to the order. The weekend delivery fee is currently £10.00 per item and will be applied in addition to any other delivery fees that form part of the order.
11. Some products may have the option to select Express delivery. The Express delivery fee is currently £10.00 per item and will be applied in addition to any other delivery fees that form part of the order, including weekend delivery. Express delivery schedule provided below.
| Place Order: | Delivered: | |
Monday |
Before 10am | Tuesday |
| After 10am | Wednesday | |
Tuesday |
Before 10am | Wednesday |
| After 10am | Thursday | |
Wednesday |
Before 10am | Thursday |
| After 10am | Friday | |
Thursday |
Before 10am | Friday |
| After 10am | Saturday | |
Friday |
Before 10am | Saturday |
| After 10am | Tuesday | |
Saturday and Sunday |
Tuesday |
|
Rescheduling and Cancellations
12. The customer must cancel or reschedule any scheduled Service by 4:00pm the day prior to the Service appointment date. Failure to comply with the stated timeframe may result in additional fees being charged to the customer.
13. If the Service is unsuccessful due to a reason the customer is responsible for, the Service will need to be rescheduled and completed within five working days. The Service will not be rescheduled outside of this timeframe and a refund will not be provided.
14. If the Service cannot take place due to a reason the Service Promoter or LG-appointed Service Provider is responsible for, the Service will be rescheduled by the LG-appointed Service Provider.
15. If the Service cannot take place due to external factors such as adverse weather conditions and blocked or closed roads, the Service will be rescheduled by the Service Provider.
Service Refunds
16. A refund will not be provided for any Service that is no longer required by the customer. It is the responsibility of the customer to select the required Service(s) prior to the purchase of the product.
17. If the customer decides to cancel the order but the Service Provider has already attempted to provide the Service and was unsuccessful due to a reason the customer is responsible for, the Service will not be refunded.
18. If the customer decides to cancel the order and the Service has already been provided, the Service will not be refunded.
Customer Preparation for the Service
19. The customer must ensure that the LG-appointed Service Provider can gain access to the property at the scheduled appointment date and time.
20. The LG-appointed Service Provider will need to be able to park the vehicle close to the property to provide the Service. If there is no available parking, the Service will not take place. The Service Promoter and LG-appointed Service Provider are not responsible for paying any fees associated with parking.
21. It is the customer’s responsibility to check the dimensions of the Qualifying Product and measure the relevant areas to ensure that it can be delivered successfully. Some American Style Refrigerators may require a door removal service, which is available at no additional cost through the LG-appointed Service Provider (subject to availability). The LG-appointed Service Provider must be informed of this additional requirement by 4:00pm the day prior to the scheduled delivery date.
General Terms and Conditions
22. It is the responsibility of the customer to supply the correct information (outlined above) in order to benefit from this Service.
23. Services cannot be booked for previously placed orders. The Service must be booked together with the Qualifying Product on www.lg.com/uk.
24. The Promoter reserves the right to cancel the Service at any time.
25. The Promoter and its associated agencies and companies are not liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense or damage which is suffered or sustained (whether or not arising from any person’s negligence) in connection with this Service or accepting or using the/a Service(s), except for any liability which cannot be excluded by law. Nothing will exclude Promoters liability for death or personal injury as a result of its negligence.
26. The Promoter will not be liable for any delay or failure to comply with its obligations for reasons beyond its reasonable control arising from but not limited to Acts of God, global or regional epidemic or pandemic, adverse weather conditions, fire, industrial dispute, war, terrorist activity, hostilities, political unrest, riots, civil commotion, plague or other natural calamities, or any other circumstances of the Promoter.
27. All personal data supplied for this Service will be used solely for the purpose of this Service by the Promoter and/or by any agent appointed by it to assist with providing the Service and will not be disclosed to an unconnected third party unless your positive consent has been obtained. Your personal data will be handled in accordance with the Promoter’s privacy policy, available at: https://www.lg.com/uk/privacy.
28. If any part/s of these Terms and Conditions are legally ruled to be invalid, illegal or unenforceable, the remainder will not be affected and will continue in full force and effect.
29. By using this Service, you will be deemed to have agreed to be bound by these Terms and Conditions.
30. If there is a discrepancy between these Terms and Conditions and those in any other material, these Terms and Conditions will prevail.
31. These Terms and Conditions are governed by English law and their interpretation and application will be subject to the exclusive jurisdiction of the courts of England and Wales.
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