If you would still like your order, please carefully read through the below
1. Submit the form below with correct information
2. We'll check if the details shared match our records
3. If succesful, you will receive a coupon for the same product at the same price
4. Apply your coupon at checkout (Use by 26/11/2024)
| Question | Answer |
| What happens if the product I ordered is out of stock? | If your selected product is unavailable, our customer service team will provide alternative options. |
| What if I don’t want to purchase any of the alternatives offered? | We have a variety of other offers available for you to explore. |
| Will the alternative product be the same price as the original order? | The price of the alternative product may vary, but we will offer similar options. |
| Question | Answer |
| How long do I have to purchase the product at the same price? | You can enjoy the agreed price until 26/11/2024. |
| What if the coupon I have been given does not work? | If there are issues with your coupon, contact customer service. |
| Will I be able to use multiple coupons or vouchers together? | Coupons and vouchers cannot be combined during checkout. |
| What if the final price is different from the original price? | Contact customer service if there is a price discrepancy. |
| How do I use the coupon once I receive it? | Apply the coupon at checkout to enjoy your discount. |
| Question | Answer |
| Who can use this offer? | The offer is exclusively available to the individual whose order was cancelled. |
| How do I know if I am eligible for the voucher? | If your purchase was cancelled between specified dates and you received a cancellation email, you are eligible. |
| Can I use the voucher for other available products? | This voucher is for one-time use on the agreed product and cannot be used for other items. |
| When will I receive the voucher? | Within 2 working days. |
| Question | Answer |
| When will I receive my product? | Once your order is placed, it will be processed according to standard delivery times. |
| Question | Answer |
| What if I don’t have all of the required information? | Customer service may require additional information to verify your previous purchase. |
| What if I am unable to find my order number? | Search for the subject line in your email (E.g. "Your LG Online Brand Shop order confirmation"). If you can't find it, please contact customer service. |
| What if my previous offer had an additional service included in the price? | Your new order will hold the same conditions as your cancelled purchase, apart from the coupon provided. |
1) Welcome 5% Discount Voucher - Receive a Welcome Voucher giving a 5% discount on your first purchase when you join. Voucher is only valid for products, including accessories, purchased online at lg.com/uk. Voucher code must be applied to shopping cart to redeem this offer. Welcome voucher is valid for the first 90 days since sign-up. Welcome voucher may not be valid in conjunction with other offers.
2) Membership Discount - For your purchases as an LG.com Member, you receive a 2% membership discount to redeem in the LG online store for all orders. This is valid as long as the LG membership policy is maintained.
3) Free Delivery for members- Products can only be delivered within UK area. Delivery of the Product(s) does not include installation, except where we expressly specify otherwise at the time of ordering on our LG Online Store. LG provides free delivery service to members only.
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LG has partnered with Klarna to help give our customers flexible payment options for eligible purchases on LG.com/uk.
Please spend responsibly. Borrowing more than you can afford could seriously affect your financial status. Make sure you can afford to make your monthly repayments on time. LG UK is not a lender and acts only as an introducer. The credit product is provided by Klarna Bank AB (publ). Credit is only available to permanent UK residents aged 18 and over, depending on their status. Terms and conditions apply. Please note that Pay in 30 days and Pay in 3 instalments are not regulated by the FCA.
