Frequently Asked Questions

Find answers to your questions through our FAQ. 

Q.
I can't see an option to buy a product
A.
  • Our online store is temporarily unavailable as we’re currently making improvements to serve you better. We appreciate your patience, please check back soon!

Q.
When will the LG Online Shop be available again?
A.
  • Due to technical reasons we are unfortunately not expecting the online store to be operating for at least 8 weeks, we recommend checking the website after this date for any updates.

Q.
Is there another way to place my order?
A.
  • Yes, you can still place your order through one of our other retailers or please contact our customer service team and they will assist you with your purchase.

Q.
I've made a purchase recently but it hasn't been confirmed yet.
A.
  • Your order has been put on hold / cancelled due to the undergoing works on our online store. Please check your email inbox of the address you registered during purchase for more details on your order status. We apologise for the inconvenience.

    In the meantime, if you have any questions please Contact Us.

Q.
How can I track my order?
A.
Q.
Do I need to be registered to make a purchase?
A.
  • You do not have to create an account to make a purchase however only registered users can access discount codes and promotions via their account. Purchasing as a registered user also enables you to follow the status of orders directly on your 'My Account' page.

Q.
How can I place an order?
A.
  • Make a purchase on the LG Online Shop in 3 simple steps!

    1. Select the product you want to buy and click the "Add to basket" button.

    2. Choose whether to continue shopping or click "Proceed to checkout". When you are done shopping, click on "Your basket "and then click " Proceed to checkout ".

    3. Fill in all the necessary information for the delivery and follow the instructions to pay. You will receive an email confirming your order.

Q.
Can I amend the delivery address for my order?
A.
  • We recommend contacting us ASAP if you require an address change for your order. Whilst we make every effort to change a delivery address after purchase, we cannot make any guarantees.

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