Last Updated: March 17, 2026
1. Introduction
The TV Plug and Play Service (“Service”) is available for selected UK variants of LG televisions purchased through www.lg.com/uk. The Service is offered for an additional fee of £30.00 and provides assembly of the television stand at the delivery address. The Service is available within the United Kingdom only and will be performed at the delivery address listed on the purchase invoice.
The Service is promoted by LG Electronics U.K. Ltd, Velocity 2, Brooklands Drive, Weybridge, KT13 0SL (“LGE UK”).
The Service will be carried out by delivery and installation providers appointed by LG Electronics U.K. Ltd (“LG-appointed Service Providers”).
By selecting and purchasing the Service at the time of placing an order for an eligible television, the customer agrees to these Terms and Conditions.
2. Eligibility and Availability
i. The Service is available to residents of United Kingdom only and can only be provided in a residential property.
ii. An individual aged 18 or over must be present at the delivery address to allow access and accept completion of the Service.
iii. The Service must take place at the same time as delivery and cannot be rescheduled to an alternative date.
iv. Purchase must be made on www.lg.com/uk and the Service must be included in the order at time of purchase.
3. TV Plug and Play Service Information
3.1. Included in the Service
Unpacking the television from its packaging.
Assembling and attaching the television to the manufacturer-supplied stand included with the product.
Placing the assembled television on a suitable flat surface.
Removal of the packaging used for the television and stand.
3.2. Not Included in the Service
The following are not included in this Service:
Installing the TV to a third-party stand.
TV Wall mounting.
Connection of a soundbar or any other AV products that form part of the order.
Wall fishing power cords and cable concealment.
Configuration of software, accounts or network connections.
Any activity not specified in these Terms and Conditions.
3.3. Booking the Service
On the product buying page, select “Plug and Play” located within “Additional Services”. The Service costs £30.00.
3.4. Customer Pre-visit Preparation Requirements
All the stated pre-visit preparation requirements must be completed before the visit.
The property is accessible at the scheduled date and time.
The area where the TV will be unpacked and installed to the stand must be safe and clear (i.e. no furniture blocking the area).
There must be a fully working power socket within 1m of where the TV will be placed.
LGE UK or LG-appointed service providers may decline to perform the Service if the environment is considered unsafe or unsuitable.
3.5. Rescheduling and Cancellations
The Service must take place at the same time as the delivery and cannot be rescheduled to a separate date. The delivery and any included services must be rescheduled by 4:00pm the day prior to the scheduled delivery date. Failure to reschedule your delivery within the stated timeframe may result in redelivery or cancelation fees.
To reschedule the delivery and any included services, please call us on 0344 847 5454 or visit the website to view other methods to contact us https://www.lg.com/uk/support/contact-us/. Alternatively, please contact the LG-appointed Service Provider directly.
If the Service has failed due to a reason the customer is responsible for, the Service will not be rescheduled, and no refund will be issued.
If the Service has failed due to a reason LGE UK or LG-appointed Service Providers are responsible for, the Service will be rebooked by the LG-appointed Service Provider.
3.6. Service Refunds
A refund will not be issued if:
a) The Service is no longer required by the customer.
b) The Service has failed due to the customer not completing the pre-visit requirements.
c) The customer cancels the order, but there has been an attempt to provide the Service and was unsuccessful due to a reason the customer is responsible for.
d) The customer decides to cancel the order, and the Service has already been provided.
3.7. Complaints
Any issues concerning the Service, including property damage, must be raised within 48 hours to LGE UK. Please call us on 0344 847 5454 or visit our website to view other methods to contact us https://www.lg.com/uk/support/contact-us/.
4. General Terms and Conditions
1. It is the responsibility of the customer to supply the correct information (outlined above) in order to benefit from this Service.
2. The Service cannot be booked for previously placed orders. The Service must be booked at the time of purchase on www.lg.com/uk.
3. LGE UK reserves the right to cancel the Service at any time.
4. LGE UK and its associated agencies and companies are not liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense or damage which is suffered or sustained (whether or not arising from any person’s negligence) in connection with this Service or accepting or using the/a Service(s), except for any liability which cannot be excluded by law. Nothing will exclude LGEUK’s liability for death or personal injury as a result of its negligence.
5. LGE UK will not be liable for any delay or failure to comply with its obligations for reasons beyond its reasonable control arising from but not limited to Acts of God, global or regional epidemic or pandemic, adverse weather conditions, fire, industrial dispute, war, terrorist activity, hostilities, political unrest, riots, civil commotion, plague or other natural calamities, or any other circumstances of the LGEUK.
6. All personal data supplied for this Service will be used solely for the purpose of this Service by LGE UK and/or by any agent appointed by it to assist with providing the Service and will not be disclosed to an unconnected third party unless your positive consent has been obtained. Your personal data will be handled in accordance with the LGEUK’s privacy policy, available at: https://www.lg.com/uk/privacy.
7. If any part/s of these Terms and Conditions are legally ruled to be invalid, illegal or unenforceable, the remainder will not be affected and will continue in full force and effect.
8. By using this Service, you will be deemed to have agreed to be bound by these Terms and Conditions.
9. If there is a discrepancy between these Terms and Conditions and those in any other material, these Terms and Conditions will prevail.
10. These Terms and Conditions are governed by English law and their interpretation and application will be subject to the exclusive jurisdiction of the courts of England and Wales.
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LG has partnered with Klarna to help give our customers flexible payment options for eligible purchases on LG.com/uk.
Please spend responsibly. Borrowing more than you can afford could seriously affect your financial status. Make sure you can afford to make your monthly repayments on time. LG UK is not a lender and acts only as an introducer. The credit product is provided by Klarna Bank AB (publ). Credit is only available to permanent UK residents aged 18 and over, depending on their status. Terms and conditions apply. Please note that Pay in 30 days and Pay in 3 instalments are not regulated by the FCA.
