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I have connected internet but there is network failure

  • Others
  • Others
  • Troubleshooting
  • Televisions
  • Last Updated 27/06/2016

I have connected internet but there is network failure


Your attempt at hard-wired or wireless network connection has failed and internet not connected or displays an error.

- Check the availability of router if you want to connect directly to the router through wired LAN.

- Check the availability of terminal if you want to connect through LAN terminal on the wall.

- For wireless network(WI-FI), check if there is password and enter the valid one correctly.

- If the signal bar for wireless network is two or below :

Relocate the router as close as possible to TV.

Power OFF On TV and router to reconnect to the network.

Install the router at the level of TV, not on the floor.

In case you have to install the router and TV in a separate room, install the router near the door.

Wireless antenna must not overlap each other.

How to fix

Smart TV ‘12~’13

[Home] or [Smart] [Setting] [Network] [Network Status]

※ For wireless network connection, check the signal strength of router at the right side.


 webOS TV after ‘14

[HOME] [SETTINGS] [ADVANCED SETTINGS] [NETWORK] [Wired Connection] or [Wi-Fi Connection] (Select depending on the connection you have done)

※ For Wi-Fi connection, go to Advanced Wi-Fi Settings at the bottom and check further.

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