LG ThinQ works with Alexa voice control

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What device do you have?

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- 1Check your TV’s operating system is webOS 4.0 and higher.
  
  You can check your TV’s operating system from All Settings> General > About this TV > TV Information menu on your TV. Press the Settings button on the remote control.
- 2Register TV by using 'Set Up TV for Alexa app'
  
  Press the Home button on the remote control and launch the "Set Up TV for Alexa" app on your TV. Follow the setup guide on your TV to complete TV registration.
  
  ※ Please create a LG Account from Settings > General > Account Management in the LG TV or from the LG ThinQ mobile app.
- 1Download LG ThinQ and Amazon Alexa App from Google Play
  
  First, download the free LG ThinQ app and Amazon Alexa app to your android device to manage your device.
  
  Download ThinQ
  
  Download Amazon Alexa
  
  How to Download LG ThinQ
  
  From your HOME screen, select GOOGLE PLAY app, then Search for LG ThinQ.
  
  Choose the INSTALL button.
  
  Note: This app will download faster on a Wi-Fi connection.
  
  Once installed, select OPEN, follow the welcome prompts and select.
  
  Agree to the permissions prompt by selecting ALLOW LG ThinQ to access your location, make calls and save images.
  
  The app is now finally installed; the next step below is about how to start using the app.
  
  END
  
  Back Next Home
- 2Register or Sign-in to LG ThinQ and Amazon Alexa
  
  You need to register or sign-in into LG ThinQ and Amazon Alexa. It's highly recommended that you use the same login information for both apps.
  
  How to Register and Sign-in to LG ThinQ
  
  Follow the steps in the slide below for LG ThinQ. To register and setup your Amazon Alexa, visit Amazon's Help Content on how to setup Amazon Alexa.
  
  Sign-up using Google, Facebook, Amazon or create an account using your email and password.
  
  Fill in the required information such as your Date of Birth.
  
  Once you successfully sign-in, follow the prompts and agree to the terms and policy.
  
  Choose the + button to add your {{product-name}}.
  
  END
  
  Back Next Home
- 3Add your {{productName}} to LG ThinQ App
  How to Connect Wi-Fi products:
  - Note that 5 GHz networks may not be supported.
  - Ensure the appliance is located close to the router with no obstacless between them.
  - Ensure the Wi-Fi network name does not contain Non-English or special characters e.g "[!@#$%^&*()_+?}{|\]".
  - Set the "SWITCH TO MOBILE DATA" option to OFF on your mobile phone before adding your appliance.
  From LG ThinQ app, Choose the + button to add your television.
  
  Select your TV from the list of products. Note, the TV will not be listed on the dashboard of your LG ThinQ app. This is normal.
  
  Press the HOME button on the remote control and launch "SETUP TV for Amazon Alexa" app on your TV.
  
  Follow the setup guide on your TV to complete the TV registration.
  
  Choose the + button to add your {{product-name}}.
  
  Ensure there are no obstacles between your router and the appliance.
  
  Select your {{product-name}} from the product list.
  
  Does your {{product-name}} have a LG ThinQ logo? *Not applicable to all devices.
  
  Follow the steps on the LG ThinQ app until you can Press and hold the Wi-Fi / Wi-Fi option on your appliance.
  
  Select "VERIFY CONNECTION" button after the WI-FI connection is completed.
  
  END
  
  Back Next Home
- 4{{product-name}} cannot connect to Wi-Fi?
  
  Check the stage for "Does your {{product-name}} have a touch screen?". Ensure that you are selecting the right option to connect/pair your appliance.
  
  If your dashboard does NOT look EXACTLY like the image displayed on your mobile phone, then select "NO" option instead of YES.
- 5What is the password to the {{product-name}}'s Internet?
  
  During the process to connect your {{product-name}} to LG ThinQ. Your {{product-name}} will generate its own pre-build Wi-Fi connection that will enable it to communicate with your mobile device. This process is still using your normal home internet.
  
  The password to the Wi-Fi is the last 4 DIGITS at the end of the WI-FI connection name REPEATED TWICE. For example, if your Wi-Fi name is LG_SMART-{{productName}}_AJ_56E4, the password is 56E456E4
  
  NOTE: You must repeat this 4 digit codes TWICE!
- 4Setup your Alexa Device
  NOTE: Latest LG Ai TVs with pre-build Alexa do not require this step.
  
  Once your TV is properly registered, you need to setup your Alexa device.
  
  View Amazon Alexa's Support
  How to Setup Amazon Alexa
  - Turn on your Alexa, the light ring turns blue, and then orange. When the light turns orange, Alexa greets you.
  - Follow the guided instructions in the app to connect your Alexa to your Wi-Fi network.
  - Now you need to LINK Alexa & LG ThinQ together in the next step below.
- 5Link your LG {{product-name}} with Alexa
  LG supports both Smart Home Skill and Custom Skill. To link your LG product with Alexa, follow the following steps. You can also check alexa settings for more information.
  Alexa Settings
  STEP 1. Enable Skill
  
  NOTE: You can choose to enable Smart Home Skill (LG ThinQ – Basic), Custom Skill (LG ThinQ - Complete (Smart Appliance and TV)), or both to control LG ThinQ appliances.
  - Smart Home Skill supports 4 devices: Air Conditioner, Air Purifier, Robot Cleaner, and TV with web OS 4.0 operating system.
  - Custom Skill supports 9 devices: Washer, Dryer, Refrigerator, Air Conditioner, Air Purifier, Range, Robot Cleaner, Dishwasher and TV with web OS 4.0 operating system.
  1. Open Alexa App.
  2. Select "Skills" from the Menu.
  3. Search for "LG ThinQ".
  4. Select Skill you would like to enable.
    
    For SMART HOME SKILL, select "LG ThinQ – Basic".
    
    For CUSTOM SKILL, select "LG ThinQ - Complete (Smart Appliance and TV)".
  5. Select "Enable".
  6. Sign in with LG account.
  STEP 2. Discover Devices
  
  There are two ways to continue discover your device.
  1. USING ALEXA APP
    
    Open Alexa App.
    
    Select "Smart Home" from the Menu.
    
    Select "Add Devices" in the Devices tap.
  2. USING ALEXA
    
    Say "Alexa, Discover Devices". After the discovery, you can control LG appliances with your voice.
- 1Check your TV’s operating system is webOS 4.0 and higher.
  
  You can check your TV’s operating system from All Settings> General > About this TV > TV Information menu on your TV. Press the Settings button on the remote control.
- 2Register TV by using 'Set Up TV for the Alexa app'
  
  Press the Home button on the remote control and launch the "Set Up TV for the Alexa" app on your TV. Follow the setup guide on your TV to complete TV registration.
  
  ※ Please create a LG Account from Settings > General > Account Management in the LG TV or from the LG ThinQ mobile app.
- 1Download LG ThinQ and Alexa App from App Store
  
  First, download the free LG ThinQ app and Alexa app to your iOS device to manage your device.
  
  Download LG ThinQ
  
  Download Alexa
  
  How to Download LG ThinQ
  
  From your HOME screen, select APP STORE app to launch the Apple's's app, then Search for LG ThinQ.
  
  Choose the GET button.
  
  Note: This app will download faster on a Wi-Fi connection.
  
  Once installed, select OPEN, follow the welcome prompts and select.
  
  Agree to the permissions prompt by selecting ALLOW LG ThinQ to access your location, make calls and save images.
  
  The app is now finally installed; the next step below is about how to start using the app.
  
  END
  
  Back Next Home
- 2Register or Sign-in to LG ThinQ and Alexa
  
  You need to register or sign-in into LG ThinQ and Amazon Alexa. It's highly recommended that you use the same login information for both apps.
  
  How to Register and Sign-in to LG ThinQ
  
  Follow the steps in the slide below for LG ThinQ. To register and setup your Amazon Alexa, visit Amazon's Help Content on how to setup Amazon Alexa.
  
  Sign-up using Google, Facebook, Amazon or create an account using your email and password.
  
  Fill in the required information such as your Date of Birth.
  
  Once you successfully sign-in, follow the prompts and agree to the terms and policy.
  
  Choose the + button to add your {{product-name}}.
  
  END
  
  Back Next Home
- 3Add your {{productName}} to LG ThinQ App
  How to Connect Wi-Fi products:
  - Note that 5 GHz networks may not be supported.
  - Ensure the appliance is located close to the router with no obstacles between them.
  - Ensure the Wi-Fi network name does not contain Non-English or special characters e.g "[!@#$%^&*()_+?}{|\]".
  - Set the "SWITCH TO MOBILE DATA" option to OFF on your mobile phone before adding your appliance.
  From LG ThinQ app, Choose the + button to add your television.
  
  Select your TV from the list of products. Note, the TV will not be listed on the dashboard of your LG ThinQ app. This is normal.
  
  Press the HOME button on the remote control and launch "SETUP TV for Amazon Alexa" app on your TV.
  
  Follow the setup guide on your TV to complete the TV registration.
  
  Choose the + button to add your {{product-name}}.
  
  Ensure there are no obstacles between your router and the appliance.
  
  Select your {{product-name}} from the product list.
  
  Does your {{product-name}} have a LG ThinQ logo? *Not applicable to all appliances.
  
  Follow the prompt on your LG ThinQ app until you press and hold the Wi-Fi / Wi-Fi on your appliance.
  
  Select "VERIFY CONNECTION" button after the WI-FI connection is completed.
  
  END
  
  Back Next Home
- 4{{product-name}} cannot connect to Wi-Fi?
  
  Check the stage for "Does your {{product-name}} have a touch screen?". Ensure that you are selecting the right option to connect/pair your appliance.
  
  If your dashboard does NOT look EXACTLY like the image displayed on your mobile phone, then select "NO" option instead of YES.
- 5What is the password to the {{product-name}}'s Internet?
  
  During the process to connect your {{product-name}} to LG ThinQ. Your {{product-name}} will generate its own pre-build Wi-Fi connection that will enable it to communicate with your mobile device. This process is still using your normal home internet.
  
  The password to the Wi-Fi is the last 4 DIGITS at the end of the WI-FI connection name REPEATED TWICE. For example, if your Wi-Fi name is LG_SMART-{{productName}}_AJ_56E4, the password is 56E456E4
  
  NOTE: You must repeat this 4 digit codes TWICE!
- 4Setup your Alexa Device
  NOTE: Latest LG Ai TVs with pre-build Alexa do not require this step.
  
  Once your TV is properly registered, you need to setup your Alexa device.
  
  View Amazon Alexa's Support
  How to Setup Amazon Alexa
  - Turn on your Alexa, the light ring turns blue, and then orange. When the light turns orange, Alexa greets you.
  - Follow the guided instructions in the app to connect your Alexa to your Wi-Fi network.
  - Now you need to LINK Amazon Alexa & LG ThinQ together in the next step below.
- 5Link your LG {{product-name}} with Alexa
  LG supports both Smart Home Skill and Custom Skill. To link your LG product with Alexa, follow the following steps. You can also check alexa settings for more information.
  Amazon Alexa Settings
  STEP 1. Enable Skill
  
  NOTE: You can choose to enable Smart Home Skill (LG ThinQ – Basic), Custom Skill (LG ThinQ - Complete (Smart Appliance and TV)), or both to control LG ThinQ appliances.
  1. Open Alexa App.
  2. Select "Skills" from the Menu.
  3. Search for "LG ThinQ".
  4. Select Skill you would like to enable.
    
    For SMART HOME SKILL, select "LG ThinQ – Basic".
    
    For CUSTOM SKILL, select "LG ThinQ - Complete (Smart Appliance and TV)".
  5. Select "Enable".
  6. Sign in with LG account.
  STEP 2. Discover Devices
  
  There are two ways to continue discover your device.
  1. USING ALEXA APP
    
    Open Alexa App.
    
    Select "Smart Home" from the Menu.
    
    Select "Add Devices" in the Devices tap.
  2. USING AMAZON ECHO
    
    Say "Alexa, Discover devices". After the discovery, you can control LG appliances with your voice.

What is the difference between "LG ThinQ – Basic" Skill and "LG ThinQ – Complete (Smart Appliance and TV)" Skill?

"LG ThinQ – Basic" is in Smart Home Skill type which you can ask Alexa to control devices. For example, “Alexa, turn on air conditioner.”

"LG ThinQ – Complete (Smart Appliances)" is in Custom Skill type which you can ask LG through Alexa to control devices. For example, “Alexa, ask LG to turn on air conditioner.”

Which LG appliances and TV work with Amazon Alexa?

The following device models with LG ThinQ logo are compatible with Amazon Alexa

APPLIANCE	MODEL	SMART HOME SKILL	CUSTOM SKILL
Washer	WT1901CK, WT7200CW, WM9000HVA, WM5000HVA	NO	YES
Dryer	DLEX5000V, DLGX5001V, DLEY1901KE, DLEX9000V, DLGX9001V, DLEX7200W	NO	YES
Refrigerator	LMXS30796S, LMXC23796S, LFXS30796D, LFXS30796S, LFXC24796D, LFXC24796S, LFXS28566S, LFXS28968S, LFXS28968D, LSXC22396S, LSFXC2496D, LFXC24726S, LMNS14420V	NO	YES
Range	LSE4617ST, LSE4616ST, LSE4616BD, LSE4611BD, LSE4611ST	NO	YES
Dishwasher	LDT7797ST, LDP6797BD, LDP6797ST, LDT5665BD, LDT5665ST, LDT7808BD, LDT7808ST, LSDT9908BD, LSDT9908ST	NO	YES
Air Conditioner	LW1017ERSM, LW8017ERSM, LW1217ERSM, LW1517IVSM, LP1415WXRSM, LP1417WSRSM, LAN090HYV1, LAN120HYV, LAN150HYV2, LAN180HYV1, LAN180HYV2, LAN240HYV1, LAN090HSV5, LAN120HSV5, LAN180HSV5, LAN240HSV3, LSN090HSV5, LSN120HSV5, LSN180HSV5, LGN121HSV3, LGN181HSV3, LGN241HSV2, LSN243HLV, LSN303HLV, LSN363HLV	YES	YES

Can I use my product nicknames to control LG appliances with Amazon Alexa?

Yes. If you have named air conditioner “Living Room AC” in LG ThinQ App, say “Alexa, ask LG to turn on Living Room AC” to Alexa. Make sure that you set up product nickname with the space where it is located, such as Bedroom Purifier and Hallway Dryer so that it can be easily memorized and called.

For TV, you can set nickname when you register TV from the Set Up TV for Amazon Alexa app on your TV. You can register multiple TVs with the same LG account, but each TV should have a different nickname.
What does "Sorry, this function is not supported by the skill for (product type)" mean?

Some features of LG ThinQ are not supported by voice control. For example, you cannot turn a range on with a voice command.
What does "Sorry, that device is either not registered or is not compatible with LG ThinQ" mean?

Your product is not supported by LG ThinQ or is not registered in the app.
What does Sorry, I can’t find the right product. Please launch LG ThinQ app and check your device list and product nickname. Or, if you are looking for a TV, check the app on your TV called Set Up TV for Amazon Alexa and try again." mean?

Alexa is not able to understand product nickname or device type. Check if your product nickname is appropriate for voice assistant service.
How to get more information about LG ThinQ with Amazon Alexa?

If you have any questions about LG ThinQ with Amazon Alexa, please email us at lgcanadasupport@lge.com

Select your Product

What device do you have?

How to Download LG ThinQ

How to Register and Sign-in to LG ThinQ

NOTE: You must repeat this 4 digit codes TWICE!

STEP 1. Enable Skill

STEP 2. Discover Devices

How to Download LG ThinQ

How to Register and Sign-in to LG ThinQ

NOTE: You must repeat this 4 digit codes TWICE!

STEP 1. Enable Skill

STEP 2. Discover Devices