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Netflix- Poor Streaming Quality

  • Troubleshooting - Applications
  • Others
  • Troubleshooting
  • Last Updated 13/03/2013
BD- Netflix- Poor Streaming Quality


Poor streaming quality is often the result of a low network connection speed. If you experience poor quality video, or videos have to stop and buffer frequently then the bandwidth of the home network may be insufficient.

Speed Requirements

Perform a Network Speed Test

Reset the Home Network

Bandwidth Availability

Speed Requirements

The home network will need to meet the necessary speed requirements before playback can begin.  For a smooth playback experience, a broadband internet connection is recommended.

Netflix requires a download speed of at least 3 Mbps (Megabits per second) for High Definition streaming.

Netflix requires a download speed of at least 1 Mbps for Standard Definition streaming.

Note: This does not mean that if your network meets the minimum requirements that you will have uninterrupted playback.

Perform a Network Speed Test

The network speed can be tested by using the Vudu application installed on the device.

Select Vudu from the Blu-ray players Premium apps menu.

Scroll over to the My Vudu tab from the Vudu home page.

Highlight Info & Settings in the My Vudu home page.

Start the test and allow the minute to elapse to get a good idea of what bandwidth you have available for wired/wireless streaming

Note: For the best streaming experience, LG recommends a download speed of at least 5 Mbps. If your network speed meets the requirements, check for software updates.

If your network speed is lower than 1-3 Mbps, you may wish to contact your internet service provider to reset the signal.

If your network is well over 1-3 Mbps, attempt to stream an HD quality preview from Vudu to test the network connection further.

If the Vudu HD preview streams without incident, contact Hulu for further troubleshooting.

If the Vudu HD preview did not stream properly, reset the home network connection.

Reset the Home Network

Unplug the power cable from both the router and the modem.

Connect the modem back up first, then the router.

Check the streaming quality again.

If the problem continues after the network reset, contact your cable service provider for additional network troubleshooting.

Bandwidth Availability

There are several factors that may influence the available bandwidth of a home network.  You can attempt to increase the available bandwidth of your network by decreasing the amount of tasks being performed on other network devices. If you have more than one device connected to your network via a router, the total bandwidth available is split evenly between the different network devices.

If you are about to stream content to your network enabled television, you may want to stop other activities such as online gaming, video or music streaming, and file downloads to other network devices. Stopping these activities while you stream content will leave more available bandwidth open for the player to use.

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