Help Library

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  • Document Contents
    Troubleshooting
    SD card is not recognized. What should I do?
    SD card is not recognized. What should I do? Symptom SD card is not recognized. Cause 1. Removing the SD card or turning the cell phone power off duringuse (data transfer between a MP3 player and a cell phone, image saving, copying, deletin...
  • Document Contents
    Operation
    My phone automatically turns on when I connect the charger. Why?
    My phone automatically turns on when I connect the charger. Why? Function Your smartphone will turn on automatically when the charger isconnected. Please be assured that it is a sign of normal operation. How to use To charge when your smart...
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    Troubleshooting
    Why is my phone so hot?
    Why is my phone so hot? Cause 1. You may find your phone is warm as the CPU in the main board andchip run. It may appear warmer when the phone uses a dual-core or aquad-core processor or a 4G network. 2. Structure : Warmth that the customer...
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    Troubleshooting
    Screen does not turn on or off properly. Why?
    Screen does not turn on or off properly. Why? Symptom Cell phone screen does not turn on or off properly. Cause Proximity sensor is activated when the cell phone is placed nearthe ear during a call to turn off the screen. It is to prevent m...
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    Operation
    How can I connect my mobile phone and a Bluetooth headset?
    How can I connect my mobile phone and a Bluetooth headset? What is Bluetooth? Bluetooth is one of short-range wireless communication technologythat uses a frequency of 2.4 GHz. It is used to transmit and receive data by connecting a PC,prin...
  • Document Contents
    Troubleshooting
    Video recording stops while recording UHD video due to phone heating
    ■ 5 minutes recording limit in UHD (it can be less than 5 minutes dueto the camera scenario) Cause ■ Ultra-high-definition(UHD) recording is large size(3840 x 2160)recording. It can heat up the phone. If the batterytemperature reaches high...
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