LG Subscribe™ - ThinQ® | LG Singapore

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Manage your
subscription hassle-free
with LG ThinQ App!

Track deliveries, manage subscriptions,

customize care, and view payment history.

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Check your subscription in LG ThinQ™

Getting Started with LG ThinQ™

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Mobile screen showing step to install LG ThinQ app

STEP 01

Install LG ThinQ App

Click “Install” to download the LG ThinQ™.

Get it on Google Play

Download on the App Store

Mobile screen showing step to log in or sign up

STEP 02

Log In or Sign Up

Enter your email and password to log in.
New users can click ‘Sign Up’ to create an account.

Mobile screen showing step to access LG Subscribe

LG Subscribe menu highlighted with red border

STEP 03

Access LG Subscribe

Click "Menu" and select "LG Subscribe."

STEP 04

Authenticate
LG Subscribe

Enter your registered details
during the order to authenticate.

1. If you Sign in, Click the Continue Button.
2. Enter your registered details during the order to authenticate.

Mobile screen showing step to verify your account

STEP 05

Verify Your Account

1. Check the 6-digit number delivered
to your smartphone sms.
2. Enter a 6-digit number on the input screen.

* Note :

Only customers with an order can
access LG Subscribe.

Mobile screen showing step to check subscriptions

STEP 06

Use LG Subscribe

All done, the service is now available
on the main screen of LG Subscription.

Track Your Delivery & Installation

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Mobile screen showing step to check subscriptions

LG Subscribe banner highlighted with red border, showing Water Purifier and two additional items

STEP 01

Check Subscriptions

After login, tap “LG Subscribe” section
to see delivery details.

Mobile screen showing step to choose your contract

Water Purifier item highlighted with red border, showing partially hidden serial number

STEP 02

Choose Your Contract

Check the contract by selecting
the appliance icon button.

* Note :

All installed or soon-to-be-installed
products will appear in the list.

Mobile screen showing step to view order status

Contract and Careship button highlighted with red border

STEP 03

View Order Status

Tab the Delivery & Personal Info
on the screen.

Mobile screen showing step to check delivery progress

STEP 04

Check Delivery Progress

Now you can check the order status under
the “Delivery Progress” section

Manage Your Subscription Info

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Mobile screen showing step to check subscriptions

LG Subscribe banner highlighted with red border, showing Water Purifier and two additional items

STEP 01

Check Subscriptions

After login, tap “LG Subscribe” section
to see delivery details.

Mobile screen showing step to choose your contract

Water Purifier item highlighted with red border, showing partially hidden serial number

STEP 02

Choose Your Contract

Check the contract by selecting
the appliance icon button.

* Note :

All installed or soon-to-be-installed
products will appear in the list.

Mobile screen showing step to view order status

Contract and Careship button highlighted with red border

STEP 03

View Order Status

Tab the Delivery & Personal Info
on the screen.

Mobile screen showing step to click info change

Information Change button highlighted with red border

STEP 04

Update User Info

Click the "Information Change" button
to make the necessary updates
to your contractor details.

Mobile screen showing step to confirm user info changes

STEP 05

Confirm User Info Changes

Click "OK" after modifying details.

* Note :

Only Telephone Number and
email address can be changed.

Customize Your Care Service

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Mobile screen showing step to check subscriptions

LG Subscribe banner highlighted with red border, showing Water Purifier and two additional items

STEP 01

Check Subscriptions

After login, tap “LG Subscribe” section
to see delivery details.

Mobile screen showing step to choose your contract

Water Purifier item highlighted with red border, showing partially hidden serial number

STEP 02

Choose Your Contract

Check the contract by selecting
the appliance icon button.

* Note :

All installed or soon-to-be-installed
products will appear in the list.

Mobile screen showing step to view order status

Contract and Careship button highlighted with red border

STEP 03

View Order Status

Tab the Care Service on the screen.

Mobile screen showing step to update careship info

STEP 04

Check or Update
Care Service Info

You can check or update your Care service information in the following ways:

• Visit Day Change :
Modify the day of your scheduled visits.
• Track Delivery :
Monitor the progress and status of your deliveries.
• View Care service Guide :
Access and review the Self-Care service guide
for additional information.

* The image shown reflects the interface for users enrolled in the Combine Visit Service (Self + Visit).

- If you’re a ‘Self-Service’ user, only the ‘Consumables Delivery’ section will be displayed.
- If you're a 'Regular Visit' user, only the ‘Visit Services Provided’ section will be displayed.

* Note :

Click the red dot to learn more.

Check Your Payments & Invoices

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Mobile screen showing step to check subscriptions

LG Subscribe banner highlighted with red border, showing Water Purifier and two additional items

STEP 01

Check Subscriptions

After login, tap “LG Subscribe” section
to see delivery details.

Mobile screen showing step to choose your contract

Water Purifier item highlighted with red border, showing partially hidden serial number

STEP 02

Choose Your Contract

Check the contract by selecting
the appliance icon button.

* Note :

All installed or soon-to-be-installed
products will appear in the list.

Mobile screen showing step to view payment details

Payment button highlighted with red border

STEP 03

View Payments & Invoices status

Tab the Payment or invoice info
on the screen.

Mobile screen showing step to check payment info

STEP 04

Check the Payment

• View latest paid amount & your payment method.

• Check the Payment & Method change history.

Mobile screen showing step to check payment info

LG Subscribe banner highlighted with red border, showing Water Purifier and two additional items

STEP 05

Check the Invoice

We track your payment history and generate
monthly invoices to send directly to your
email.