Terms and Conditions

 

Promotion Period: 05 September to 30 September 2026

 

Promotion: Enjoy two (2) complimentary servicing sessions with the purchase of selected LG air conditioner(s) from the participating retailers during the Promotion Period.

 

 

Promotions Terms & Conditions

• This Promotion is open to residents of Singapore (“Customer(s)”). 

 

• By participating in this Promotion, each Customer warrants and agrees to be bound by these Terms and Conditions. For Customer who have not yet attained 18 years old (as of 05 September 2026), such Customer’s parent/guardian warrants and agrees that the Customer including his/her parent/guardian shall be irrevocably bound by these Terms and Conditions. All rules and regulations and instructions issued by LG Electronics Singapore Pte. Ltd (”LG”) from time to time will be deemed incorporated in these Terms and Conditions (“T&Cs”).

 

• Promotion is only valid for Customers who purchase the selected LG air conditioner(s) from LG Online Brand Store (LG.com/sg), LG Flagship Store on Lazada, LG Official Store on Shopee, LG Official TikTok Shop or LG Official Brand Store on KrisShop during the Promotion Period.

 

• Two (2) complimentary air conditioner servicing sessions will be provided by LG's appointed air conditioner servicing contractor.

 

• Two (2) complimentary air conditioner servicing sessions must be utilised within one (1) year from the date of installation of the LG air conditioner(s). No extension of the stipulated period will be granted.

• Upon successful installation of the LG air conditioner(s), the installer will provide the Customer with the contact details of LG's appointed air conditioner servicing contractor.

 

• Customers must redeem the two (2) complimentary air conditioner servicing sessions by scheduling the tentative servicing appointments with LG's appointed air conditioner servicing contractor within one (1) week from the date of installation of the LG air conditioner(s).

 

• Urgent or last-minute servicing requests will be accommodated subject LG's appointed air conditioner servicing contractor's availability and schedule. LG's appointed air conditioner servicing contractor is under no obligation to accommodate such requests.

 

• Each servicing session includes the following scope of work:

a) Cleaning of the air-filter with water and detergent;

b) Cleaning of the cover and louvre;

c) Cleaning of the evaporator fins and coil (if necessary);

d) Dismantling and washing of AC Blower;

e) Washing of the water tray and flushing of the drainage pipes;

f) Checking and washing of condenser coil (if necessary);

g) Testing and commissioning; and

h) Basic housekeeping of the working area.

 

• LG's appointed air conditioner servicing contractor reserves the right to impose additional charges for any services requested beyond the stipulated scope of the complimentary servicing sessions.

 

• LG reserves the right to reject any redemption where (a) the redemption is not made by the customer whose name is stated in the required proof of purchase; (b) the redemption request is submitted more than one (1) week after the date of installation of the LG air conditioner(s); or (c) if LG reasonably believes in its sole discretion that the redemption is not in accordance with these terms and conditions.

 

• Complimentary air conditioner servicing sessions are not exchangeable, transferable, or redeemable for cash or other items.

 

• LG reserves the right to amend these terms and conditions without prior notice. Information contained herein is correct at time of printing. Please check the LG Website for the most up-to-date information.

 

• By participating in the Promotion, each Customer consents to LG’s collection, use, processing and disclosure (including to overseas third parties) of his/her personal data for the purposes of LG organizing, conducting, managing and administering this Survey, in accordance with these Terms and Conditions and LG Privacy Policy (http://www.lg.com/sg/privacy). Each Customer further consents to LG’s use of his/her personal data for other marketing and promotional activities which may be organized by LG from time to time and in accordance with LG Privacy Policy.

 

• Each Customer represents and warrants that in respect of any personal data provided by him/her to LG is true and accurate. 

 

• All intellectual property rights vested in or arising out of the redemption shall, at all times, belong to LG. By participating in the redemption, each participant hereby irrevocably assigns to LG a perpetual, world-wide, royalty free, irrevocable, non-exclusive license to use, reproduce, transmit, modify, translate, distribute, perform and display the Entry, in whole or in part and alone or as part of other works in any media, and to sublicense such rights, in whole or in part, to others for marketing purposes.

 

• These T&Cs are governed by law of Republic of Singapore and their interpretation and application will be subject to the exclusive jurisdiction of the courts of Republic of Singapore.

 

 

Qualifying Products

The products or models qualifying for this Promotion (“Qualifying Products”) are as follows:

 

• ARTSYS2-99.NEW

• ARTSYS2-99.RE

• ARTSYS2-912.NEW

• ARTSYS2-912.RE

• ARTSYS2-918.NEW

• ARTSYS2-918.RE

• AISYS2-99.NEW

• AISYS2-99.RE

• AISYS2-912.NEW

• AISYS2-912.RE

• AISYS2-918.NEW

• AISYS2-918.RE

• ARTSYS3-999.NEW

• ARTSYS3-999.RE

• ARTSYS39912.NEW

• ARTSYS39912.RE

• ARTSYS39920.NEW

• ARTSYS39912.RE

• AISYS3-999.NEW

• AISYS3-999.RE

• AISYS39912.NEW

• AISYS39912.RE

• AISYS39920.NEW

• AISYS39920.RE

• ARTS4-99912.NEW

• ARTS4-99912.RE

• ARTS4-99924.NEW

• ARTS4-99924.RE

• ART4-991220.NEW

• ART4-991220.RE

• ART4-991224.NEW

• ART4-991224.RE

• AIS4-99912.NEW

• AIS4-99912.RE

• AIS4-99924.NEW

• AIS4-99924.RE

• AIS4-991220.NEW

• AIS4-991220.RE

• AIS4-991224.NEW

• AIS4-991224.RE

• ALSYS2-99.NEW

• ALSYS2-99.RE

• ALSYS2-912.NEW

• ALSYS2-912.RE

• ALSYS2-918.NEW

• ALSYS2-918.RE

• ALSYS3-999.NEW

• ALSYS3-999.RE

• ALSYS3-9912.NEW

• ALSYS3-9912.RE

• ALSYS3-9920.NEW

• ALSYS3-9920.RE

• ALSYS499912.NEW

• ALSYS499912.RE

• ALSYS499924.NEW

• ALSYS499924.RE

• ALS4991220.NEW

• ALS4991220.RE

• ALS4991224.NEW

• ALS4991224.RE

 

 

Participating Retailers

The retailers participating in this Promotion (“Participating Retailers”) are:

• LG Online Brand Store (LG.com/sg)

• LG Flagship Store on Lazada

• LG Official Store on Shopee

• LG Official TikTok Shop

• LG Official Brand Store on KrisShop

 

 

Redemption Period: One (1) week from the date of installation of the LG air conditioner(s).