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If you need Repair Service, submit an online Contact Us.Please have the Serial number of your product and proof of purchase ready. Out-of-warranty service fees may apply for diagnosis, parts, and labor.
How to fix when there is no picture and soundSymptomNo picture and soundHow to fix1. If you can’t turn on the power, check the power button at the front part ofthe product.If you can’t turn on the TV with remote control, try to switch on th...
Lines appear on the screen.CausesIncorrect setting of incoming signal or Aspect Ratio may cause lines/noise onthe picture.Things to check ① Check if the aspect ratio is set as 16:9 (Original ratioselected).② Check the antenna signal and cab...
I cannot use the internet although wired/wireless network connection is working. Symptom For wireless network connection of Smart TV, check the items below..- Router and wireless network availability- TV embedded with WI-FI※ For some models...
Power is turned on but no light at front.Symptom Even though you turn on the power, you don’t see power light on.Even though you turn off with remote control, power light doesn’t indicateanything,※ The location of power indicator may vary b...
No signal message appears.CauseYou selected wrong input mode or reception of signals is poor when receivingthrough antennaPeripherals (set-top box, DVD, bluray, game console, etc.) have problems. How to fix1. Check the input mode.※ If you a...
No audio when connecting PC with HDMI.SymptomNo sound when connecting to PC through HDMI .CauseWhen connecting TV to PC through HDMI, if the sound comes out from PC speakers,you need to configure at Windows Control Panel. How to fixCheck co...
Please be informed that LG Service Centre will be closed at 12.30pm on New Year’s Eve, 31 December 2020, Thursday.
We will resume normal operations on 2 January 2021, Saturday.
We apologize for any inconvenience caused.
LG Support Need information? Got a question? We can help. Whether you need to register your product, communicate with an LG Support Representative, or obtain repair service. Finding answers and information is easy with LG online service and support. Owner’s Manuals, requesting a repair, software updates and warranty information are all just a click away.