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TERMS & CONDITIONS
Trade-Up
To Trade-Up, Participants must purchase a Participating product during the Promotion Period. Trade-Up any product from any brand and purchase a product from www.lg.com/uk under the same category to get an instant discount. Further details below.
Participants must be 18+ for all aspects of the promotion. Visit www.lg.com/uk for full T&Cs.
Promoter: LG Electronics U.K. Ltd, Velocity 2, Brooklands Drive, Weybridge, KT13 0SL.
Full Terms and Conditions
1. This Promotion is open to residents of mainland UK aged 18 or over, excluding anyone professionally associated with this Promotion.
2. Purchase is necessary on LG.com/uk. Internet access and a valid email address are required.
3. Promotion Period: Between 00:00 GMT 30th Oct 2024 and 23:59 GMT 31st January 2026.
4. The Promotion: From 00:00 GMT 30th Oct 2024 to 23:59 GMT 31st January 2026. Participants can Trade-Up any product from any brand and must purchase a like-for-like Participating Product on www.lg.com/uk. To Trade-Up the Participant must select Trade-Up before adding to basket and answer a questionnaire about the old product to be ‘Traded-Up’. The Promoter will accept any brand and any condition so long as the product categories match. Participants will receive an instant discount upon checkout. When the new product is delivered, the old (Trade-Up) product will be collected by the Promoter’s courier team to be recycled, for free. Further, an additional 2% discount will automatically apply to any member of www.lg.com/uk.
5. Additional Conditions:
A) One product can be recycled from each category per household.
B) The discount will only apply if the new product and recycled product categories match.
C) The recycled product can be from any brand.
D) Only redeemable online at www.lg.com/uk.
6. There is no minimum order value to be eligible for The Promotion.
7. How to claim:
A) Purchase a Participating Product.
B) When purchasing a Participating Product on www.lg.com/uk, Participants will prompted to participate in the Trade-Up discount and will be led to answer a questionnaire detailing information about the old product. Thereafter, the discount will be determined and instantly applied at checkout.
i. The Promotion incentivises recycling old electrical goods.
ii. An additional 2% discount will automatically apply to any signed-in member of www.lg.com/uk.
iii. This Promotion cannot be redeemed in conjunction with any other offers/coupons or programs not mentioned herein.
C) Once purchased, Participants must ensure that the recycled product has been uninstalled and ready to collect at the same time the new product is delivered.
i. Excludes disconnecting, draining of water, account sign-outs, data wiping and any other relevant actions.
ii. Recycled products cannot be returned once removed and have zero value.
iii. If the product to be recycled is not ready within 15 minutes of the designated courier’s arrival, the Promoter reserves the right to refuse delivery of the new product.
iv. The customer may have to pay the Trade-up discount back.
v. Cables and remote controls are not essential but these can be removed for recycling upon request.
8. This Promotion is subject to stock availability. To avoid disappointment please enquire with the Promoter to determine stock availability.
9. It is the responsibility of the Participant to supply the correct information in order to receive the Promotion. The Promoter will not be held liable for the non-delivery of an offer due to the provision of incorrect information.
10. In the event of a return, the Participant will only receive a refund for the amount paid. The old recycled product will not be returned nor will the Participant receive any amount.
11. The Promotion is not transferable or exchangeable and cannot be redeemed for any other form of compensation. The Offer cannot be applied to previously placed orders.
12. The Promoter reserves the right to amend these Terms and Conditions at any time and to amend or withdraw this Promotion at any time.
13. The Promoter will not be responsible if the Promotion is not capable of running as planned for reasons including but not limited to tampering, unauthorised intervention, fraud, dishonesty, technical failures, or any other causes beyond the control of the Promoter which corrupt or affect the administration, security, fairness, integrity or proper conduct of this Promotion. The Promoter reserves the right to disqualify any individual who tampers with Promotion or any part of it or does not comply with these Terms and Conditions.
14. The Promoter will not be responsible for promotion claims or discounts which are lost, delayed, corrupted, damaged, misdirected or incomplete or which cannot be delivered for any technical, delivery or other reason. The Promoter does not guarantee continuous or secure access to the internet or any website.
15. The Promoter will not be liable for any delay or failure to comply with its obligations for reasons beyond its reasonable control arising from but not limited to Acts of God, global or regional epidemic or pandemic, adverse weather conditions, fire, industrial dispute, war, terrorist activity, hostilities, political unrest, riots, civil commotion, plague or other natural calamities, or any other circumstances of the Promoter.
16. The Promoter and its associated agencies and companies are not liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense or damage which is suffered or sustained (whether or not arising from any person’s negligence) in connection with this Promotion or accepting or using the/a Offer(s), except for any liability which cannot be excluded by law. Nothing will exclude the Promoter’s liability for death or personal injury as a result of its negligence.
17. Nothing in these Terms and Conditions limits or excludes your legal rights as a consumer. For more information on your rights as a consumer, please contact your local Trading Standards Office or Citizens Advice Bureau.
18. All personal data supplied for this Promotion will be used solely for the purpose of this Promotion by the Promoter and/or by any agent appointed by it to assist with running the Promotion and will not be disclosed to an unconnected third party unless your positive consent has been obtained. Your personal data will be handled in accordance with the Promoter’s privacy policy, available at: https://www.lg.com/uk/privacy
19. If any part of these Terms and Conditions is legally ruled to be invalid, illegal or unenforceable, the remainder will not be affected and will continue in full force and effect.
20. By participating in the Promotion you agree to be bound by these Terms and Conditions.
21. If there is a discrepancy between these Terms and Conditions and those in any promotional material, these Terms and Conditions will prevail.
22. These Terms and Conditions are governed by English law and their interpretation and application will be subject to the exclusive jurisdiction of the courts of England and Wales.
23. Trade-Up delivery options and pricing for Home Appliances:
Service Pricing
Additional Services | Member | Non-Member |
Delivery | FREE | £30.00 |
Disposal | £10.00 | £10.00 |
Installation | £30.00 | £50.00 |
Disconnection | £20.00 | £20.00 |
Participating LG Products:
43QNED80T6A.AEK 50QNED80T6A.AEK 50QNED86T6A.AEK 55QNED80T6A.AEK 55QNED86T6A.AEK 55QNED87T6B.AEK 65QNED80T6A.AEK 65QNED86T6A.AEK 65QNED87T6B.AEK 65QNED91T6A.AEK 75NANO81T6A.AEK 75QNED80T6A.AEK 75QNED86T6A.AEK 75QNED87T6B.AEK 75QNED91T6A.AEK 86NANO81T6A.AEK 86QNED80T6A.AEK 86QNED86T6A.AEK 86QNED91T6A.AEK 98QNED89T6A.AEKQ F4X7009TBB.AEBQPUK F4Y913WCTA1.ABWQPUK G1.DGBRLLK OLED42C44LA.AEK OLED48C44LA.AEK OLED48C45LA.AEK OLED48C46LA.AEK OLED55C44LA.AEK OLED55C45LA.AEK OLED55C46LA.AEK OLED55G45LW.AEK OLED55G46LS.AEK OLED65B46LA.AEK OLED65C44LA.AEK OLED65C46LA.AEK OLED65G45LW.AEK OLED65G46LS.AEK OLED77B46LA.AEK OLED77C44LA.AEK OLED77C46LA.AEK OLED77G45LW.AEK OLED83B46LA.AEK OLED83C44LA.AEK OLED83G45LW.AEK US70TR.AGBRLLK US70TY.AGBRLLK US90TY.DGBRLLK US95TR.DGBRLLK USG10TY.DGBRLLK F2Y709BBTN1.APBQPUK F4X7011TBB.AEBQPUK F4X7011TSB.AESQPUK F4X9009TBC.AEBQPUK F4X9009TWC.AGWQPUK FWY385WWLN1.ABWQPUK FWY706GBTN1.AMBQPUK FWY706WWTN1.ABWQPUK GBF3102EEP.AEPQLGT GBP62MCNAC.AMCQLGU GBV3200CPY.APYQLGT GBV3200DPY.APYQLGT GBV5240CEP.AEPQLGT GBV7270CMB.AMBQLGT GSGV80PYLL.APYQLGU GSJC40EPPE.AEPQLGU GSLC40PYPE.APYQLGU GSLC41PYPE.APYQLGU GSLE81EPBC.AEPQLGU GSVV80PYLL.APYQLGU GSXE81PYBD.APYQLGU GSXV80PZLE.APZQLGU FDV309WN.BBWQKGB FDC309W.BBWQKUK DB243TX.AASQEUK DB365TXS.AASQEUK DB476TXS.AASQEUK DF355FP.APZQEUK DF365FMS.ABMQEUK DF587HMS.ABMQEUK F4X7009TSB.AESQPUK F4X7011TWB.AGWQPUK F4X7511TSB.AESQPUK F4Y509WWLA1.ABWQPUK F4Y510WBLN1.ABWQWUK F4Y511GBLA1.AMBQPUK F4Y511WWLA1.ABWQPUK FDV709GN.BMBQKUK FDV709W.BBWQKUK FWY916BBTN1.APBQPUK FWY916WBTN1.ABWQPUK FWY996BCTN4.APBQPUK GBG719MDNN.ANNQLGU GBV21L0EPY.APYQLGT GBV21L0ESW.ASWQLGT GBV22L0EPY.APYQLGT GBV22L0ESW.ASWQLGT GBV22NCCPY.APYQLGT GBV3110EPY.APYQLGT GMG860EPBE.AEPQLGU GMG960EVJE.AEVQLGU GML861PYPE.APYQLGU GML960PYFE.APYQLGU GMM41MSBEM.AMSQLGU GMV960NNME.ANNQLGU GSBC40PYPE.APYQLGU GSGV81EPLD.AEPQLGU GSXE90BSAD.ABSQLGU GSXE90BSDD.ABSQLGU GSXE90EVAD.AEVQLGU GSXE90EVDD.AEVQLGU GSXE91BSAD.ABSQLGU GSXE91EVAD.AEVQLGU GSXV91MCAE.AMCQLGU S3BF.ALBQKUK S3WF.ALWQKUK WT1210BBTN1.APBQPUK WT1210NBTN1.ABGQPUK OLED42C54LA.AEK OLED42C55LA.AEK OLED42C5ELB.AEK OLED48B56LA.AEK OLED48C54LA.AEK OLED48C55LA.AEK OLED48C56LB.AEK OLED48G56LS.AEK OLED48C5ELB.AEK 43QNED82A6B.AEK 43QNED86A6C.AEK 43QNED87A6D.AEK 43QNED80A6A.AEK 43QNED84A6C.AEK 43QNED8EA6B.AEK 50QNED82A6B.AEK 50QNED84A6C.AEK 50QNED86A6C.AEK 50QNED87A6D.AEK 50QNED80A6A.AEK 50QNED8EA6B.AEK OLED55B56LA.AEK OLED55C54LA.AEK OLED55C55LA.AEK OLED55C56LB.AEK OLED55G56LS.AEK OLED55G54LW.AEK OLED55C5ELB.AEK OLED65B56LA.AEK OLED65C54LA.AEK OLED65C55LA.AEK OLED65C56LB.AEK OLED65G56LS.AEK OLED65G54LW.AEK OLED65C5ELB.AEK 55QNED82A6B.AEK 55QNED84A6C.AEK 55QNED85A6C.AEK 55QNED86A6A.AEK 55QNED87A6B.AEK 55QNED93A6A.AEKQ 55QNED80A6A.AEK 55QNED8EA6B.AEK 65QNED85A6C.AEK 65QNED86A6A.AEK 65QNED87A6B.AEK 65QNED93A6A.AEKQ 65QNED80A6A.AEK 65QNED82A6B.AEK 65QNED84A6C.AEK 65QNED9MA6B.AEK 65QNED8EA6B.AEK OLED65M59LA.AEK OLED77B56LA.AEK OLED77C54LA.AEK OLED77C55LA.AEK OLED77C56LB.AEK OLED77G54LW.AEK OLED77M59LA.AEK OLED77C5ELB.AEK OLED83C54LA.AEK OLED83B56LA.AEK OLED83G54LW.AEK OLED83C5ELA.AEK OLED97G54LW.AEK 75QNED85A6C.AEK 75QNED86A6A.AEK 75QNED87A6B.AEK 75QNED93A6A.AEKQ 75QNED80A6A.AEK 75QNED82A6B.AEK 75QNED84A6C.AEK 75QNED9MA6B.AEK 75QNED8EA6B.AEK 86QNED85A6C.AEK 86QNED86A6A.AEK 86QNED80A6A.AEK 86QNED82A6B.AEK 86QNED9MA6B.AEK 86QNED8EA6B.AEK 100QNED86A6.AEK 85QNED93A6A.AEKQ |
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Promoter: LG Electronics U.K. Ltd, Velocity 2, Brooklands Drive, Weybridge, KT13 0SL