TERMS & CONDITIONS

Trade-Up



To Trade-Up, Participants must purchase a Participating product during the Promotion Period. Trade-Up any product from any brand and purchase a product from www.lg.com/uk under the same category to get an instant discount. Further details below.

 

Participants must be 18+ for all aspects of the promotion. Visit www.lg.com/uk for full T&Cs.

 

Promoter: LG Electronics U.K. Ltd, Velocity 2, Brooklands Drive, Weybridge, KT13 0SL.

 

Full Terms and Conditions

 

1. This Promotion is open to residents of mainland UK aged 18 or over, excluding anyone professionally associated with this Promotion.

 

2. Purchase is necessary on LG.com/uk. Internet access and a valid email address are required.

 

3. Promotion Period: Between 00:00 GMT 30th Oct 2024 and 23:59 GMT 31st January 2026.

 

4. The Promotion: From 00:00 GMT 30th Oct 2024 to 23:59 GMT 31st January 2026. Participants can Trade-Up any product from any brand and must purchase a like-for-like Participating Product on www.lg.com/uk. To Trade-Up the Participant must select Trade-Up before adding to basket and answer a questionnaire about the old product to be ‘Traded-Up’. The Promoter will accept any brand and any condition so long as the product categories match. Participants will receive an instant discount upon checkout. When the new product is delivered, the old (Trade-Up) product will be collected by the Promoter’s courier team to be recycled, for free. Further, an additional 2% discount will automatically apply to any member of www.lg.com/uk.

 

5. Additional Conditions:

 

A) One product can be recycled from each category per household.

B) The discount will only apply if the new product and recycled product categories match.

C) The recycled product can be from any brand.

D) Only redeemable online at www.lg.com/uk.

 

6. There is no minimum order value to be eligible for The Promotion.

 

7. How to claim:

 

A) Purchase a Participating Product.

 

B) When purchasing a Participating Product on www.lg.com/uk, Participants will prompted to participate in the Trade-Up discount and will be led to answer a questionnaire detailing information about the old product. Thereafter, the discount will be determined and instantly applied at checkout.

 

    i. The Promotion incentivises recycling old electrical goods.

 

    ii. An additional 2% discount will automatically apply to any signed-in member of www.lg.com/uk.

 

    iii. This Promotion cannot be redeemed in conjunction with any other offers/coupons or programs not mentioned herein.

 

C) Once purchased, Participants must ensure that the recycled product has been uninstalled and ready to collect at the same time the new product is delivered.

 

    i. Excludes disconnecting, draining of water, account sign-outs, data wiping and any other relevant actions.

 

    ii. Recycled products cannot be returned once removed and have zero value.

 

    iii. If the product to be recycled is not ready within 15 minutes of the designated courier’s arrival, the Promoter reserves the right to refuse delivery of the new product.

 

    iv. The customer may have to pay the Trade-up discount back.

 

    v. Cables and remote controls are not essential but these can be removed for recycling upon request.

 

8. This Promotion is subject to stock availability. To avoid disappointment please enquire with the Promoter to determine stock availability.

 

9. It is the responsibility of the Participant to supply the correct information in order to receive the Promotion. The Promoter will not be held liable for the non-delivery of an offer due to the provision of incorrect information.

 

10. In the event of a return, the Participant will only receive a refund for the amount paid. The old recycled product will not be returned nor will the Participant receive any amount.

 

11. The Promotion is not transferable or exchangeable and cannot be redeemed for any other form of compensation. The Offer cannot be applied to previously placed orders.

 

12. The Promoter reserves the right to amend these Terms and Conditions at any time and to amend or withdraw this Promotion at any time.

 

13. The Promoter will not be responsible if the Promotion is not capable of running as planned for reasons including but not limited to tampering, unauthorised intervention, fraud, dishonesty, technical failures, or any other causes beyond the control of the Promoter which corrupt or affect the administration, security, fairness, integrity or proper conduct of this Promotion. The Promoter reserves the right to disqualify any individual who tampers with Promotion or any part of it or does not comply with these Terms and Conditions.

 

14. The Promoter will not be responsible for promotion claims or discounts which are lost, delayed, corrupted, damaged, misdirected or incomplete or which cannot be delivered for any technical, delivery or other reason. The Promoter does not guarantee continuous or secure access to the internet or any website.

 

15. The Promoter will not be liable for any delay or failure to comply with its obligations for reasons beyond its reasonable control arising from but not limited to Acts of God, global or regional epidemic or pandemic, adverse weather conditions, fire, industrial dispute, war, terrorist activity, hostilities, political unrest, riots, civil commotion, plague or other natural calamities, or any other circumstances of the Promoter.

 

16. The Promoter and its associated agencies and companies are not liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense or damage which is suffered or sustained (whether or not arising from any person’s negligence) in connection with this Promotion or accepting or using the/a Offer(s), except for any liability which cannot be excluded by law. Nothing will exclude the Promoter’s liability for death or personal injury as a result of its negligence.

 

17. Nothing in these Terms and Conditions limits or excludes your legal rights as a consumer. For more information on your rights as a consumer, please contact your local Trading Standards Office or Citizens Advice Bureau.

 

18. All personal data supplied for this Promotion will be used solely for the purpose of this Promotion by the Promoter and/or by any agent appointed by it to assist with running the Promotion and will not be disclosed to an unconnected third party unless your positive consent has been obtained. Your personal data will be handled in accordance with the Promoter’s privacy policy, available at: https://www.lg.com/uk/privacy

 

19. If any part of these Terms and Conditions is legally ruled to be invalid, illegal or unenforceable, the remainder will not be affected and will continue in full force and effect.

 

20. By participating in the Promotion you agree to be bound by these Terms and Conditions.

 

21. If there is a discrepancy between these Terms and Conditions and those in any promotional material, these Terms and Conditions will prevail.

 

22. These Terms and Conditions are governed by English law and their interpretation and application will be subject to the exclusive jurisdiction of the courts of England and Wales.

 

23. Trade-Up delivery options and pricing for Home Appliances:

 

Service Pricing

Additional Services

Member

Non-Member

Delivery

FREE

£30.00

Disposal

£10.00

£10.00

Installation

£30.00

£50.00

Disconnection

£20.00

£20.00

   

Participating LG Products:

 

43QNED80T6A.AEK

50QNED80T6A.AEK

50QNED86T6A.AEK

55QNED80T6A.AEK

55QNED86T6A.AEK

55QNED87T6B.AEK

65QNED80T6A.AEK

65QNED86T6A.AEK

65QNED87T6B.AEK

65QNED91T6A.AEK

75NANO81T6A.AEK

75QNED80T6A.AEK

75QNED86T6A.AEK

75QNED87T6B.AEK

75QNED91T6A.AEK

86NANO81T6A.AEK

86QNED80T6A.AEK

86QNED86T6A.AEK

86QNED91T6A.AEK

98QNED89T6A.AEKQ

F4X7009TBB.AEBQPUK

F4Y913WCTA1.ABWQPUK

G1.DGBRLLK

OLED42C44LA.AEK

OLED48C44LA.AEK

OLED48C45LA.AEK

OLED48C46LA.AEK

OLED55C44LA.AEK

OLED55C45LA.AEK

OLED55C46LA.AEK

OLED55G45LW.AEK

OLED55G46LS.AEK

OLED65B46LA.AEK

OLED65C44LA.AEK

OLED65C46LA.AEK

OLED65G45LW.AEK

OLED65G46LS.AEK

OLED77B46LA.AEK

OLED77C44LA.AEK

OLED77C46LA.AEK

OLED77G45LW.AEK

OLED83B46LA.AEK

OLED83C44LA.AEK

OLED83G45LW.AEK

US70TR.AGBRLLK

US70TY.AGBRLLK

US90TY.DGBRLLK

US95TR.DGBRLLK

USG10TY.DGBRLLK

F2Y709BBTN1.APBQPUK

F4X7011TBB.AEBQPUK

F4X7011TSB.AESQPUK

F4X9009TBC.AEBQPUK

F4X9009TWC.AGWQPUK

FWY385WWLN1.ABWQPUK

FWY706GBTN1.AMBQPUK

FWY706WWTN1.ABWQPUK

GBF3102EEP.AEPQLGT

GBP62MCNAC.AMCQLGU

GBV3200CPY.APYQLGT

GBV3200DPY.APYQLGT

GBV5240CEP.AEPQLGT

GBV7270CMB.AMBQLGT

GSGV80PYLL.APYQLGU

GSJC40EPPE.AEPQLGU

GSLC40PYPE.APYQLGU

GSLC41PYPE.APYQLGU

GSLE81EPBC.AEPQLGU

GSVV80PYLL.APYQLGU

GSXE81PYBD.APYQLGU

GSXV80PZLE.APZQLGU

FDV309WN.BBWQKGB

FDC309W.BBWQKUK

DB243TX.AASQEUK

DB365TXS.AASQEUK

DB476TXS.AASQEUK

DF355FP.APZQEUK

DF365FMS.ABMQEUK

DF587HMS.ABMQEUK

F4X7009TSB.AESQPUK

F4X7011TWB.AGWQPUK

F4X7511TSB.AESQPUK

F4Y509WWLA1.ABWQPUK

F4Y510WBLN1.ABWQWUK

F4Y511GBLA1.AMBQPUK

F4Y511WWLA1.ABWQPUK

FDV709GN.BMBQKUK

FDV709W.BBWQKUK

FWY916BBTN1.APBQPUK

FWY916WBTN1.ABWQPUK

FWY996BCTN4.APBQPUK

GBG719MDNN.ANNQLGU

GBV21L0EPY.APYQLGT

GBV21L0ESW.ASWQLGT

GBV22L0EPY.APYQLGT

GBV22L0ESW.ASWQLGT

GBV22NCCPY.APYQLGT

GBV3110EPY.APYQLGT

GMG860EPBE.AEPQLGU

GMG960EVJE.AEVQLGU

GML861PYPE.APYQLGU

GML960PYFE.APYQLGU

GMM41MSBEM.AMSQLGU

GMV960NNME.ANNQLGU

GSBC40PYPE.APYQLGU

GSGV81EPLD.AEPQLGU

GSXE90BSAD.ABSQLGU

GSXE90BSDD.ABSQLGU

GSXE90EVAD.AEVQLGU

GSXE90EVDD.AEVQLGU

GSXE91BSAD.ABSQLGU

GSXE91EVAD.AEVQLGU

GSXV91MCAE.AMCQLGU

S3BF.ALBQKUK

S3WF.ALWQKUK

WT1210BBTN1.APBQPUK

WT1210NBTN1.ABGQPUK

OLED42C54LA.AEK

OLED42C55LA.AEK

OLED42C5ELB.AEK

OLED48B56LA.AEK

OLED48C54LA.AEK

OLED48C55LA.AEK

OLED48C56LB.AEK

OLED48G56LS.AEK

OLED48C5ELB.AEK

43QNED82A6B.AEK

43QNED86A6C.AEK

43QNED87A6D.AEK

43QNED80A6A.AEK

43QNED84A6C.AEK

43QNED8EA6B.AEK

50QNED82A6B.AEK

50QNED84A6C.AEK

50QNED86A6C.AEK

50QNED87A6D.AEK

50QNED80A6A.AEK

50QNED8EA6B.AEK

OLED55B56LA.AEK

OLED55C54LA.AEK

OLED55C55LA.AEK

OLED55C56LB.AEK

OLED55G56LS.AEK

OLED55G54LW.AEK

OLED55C5ELB.AEK

OLED65B56LA.AEK

OLED65C54LA.AEK

OLED65C55LA.AEK

OLED65C56LB.AEK

OLED65G56LS.AEK

OLED65G54LW.AEK

OLED65C5ELB.AEK

55QNED82A6B.AEK

55QNED84A6C.AEK

55QNED85A6C.AEK

55QNED86A6A.AEK

55QNED87A6B.AEK

55QNED93A6A.AEKQ

55QNED80A6A.AEK

55QNED8EA6B.AEK

65QNED85A6C.AEK

65QNED86A6A.AEK

65QNED87A6B.AEK

65QNED93A6A.AEKQ

65QNED80A6A.AEK

65QNED82A6B.AEK

65QNED84A6C.AEK

65QNED9MA6B.AEK

65QNED8EA6B.AEK

OLED65M59LA.AEK

OLED77B56LA.AEK

OLED77C54LA.AEK

OLED77C55LA.AEK

OLED77C56LB.AEK

OLED77G54LW.AEK

OLED77M59LA.AEK

OLED77C5ELB.AEK

OLED83C54LA.AEK

OLED83B56LA.AEK

OLED83G54LW.AEK

OLED83C5ELA.AEK

OLED97G54LW.AEK

75QNED85A6C.AEK

75QNED86A6A.AEK

75QNED87A6B.AEK

75QNED93A6A.AEKQ

75QNED80A6A.AEK

75QNED82A6B.AEK

75QNED84A6C.AEK

75QNED9MA6B.AEK

75QNED8EA6B.AEK

86QNED85A6C.AEK

86QNED86A6A.AEK

86QNED80A6A.AEK

86QNED82A6B.AEK

86QNED9MA6B.AEK

86QNED8EA6B.AEK

100QNED86A6.AEK

85QNED93A6A.AEKQ

 

Promoter: LG Electronics U.K. Ltd, Velocity 2, Brooklands Drive, Weybridge, KT13 0SL