Skip to Contents

How-to & Tips

Find help information for your LG product

Learn about product installation, maintenance, and troubleshooting using our search options.

[Refrigerators] Why does ice cream melt in the freezer? (Side-by side refrigerator)

  • Cooling Issues
  • Not Cold Enough
  • Troubleshooting
  • Refrigerators
  • Last Updated 04/10/2015

Why does ice cream melt in the freezer? (Side-by side refrigerator)



symptom  Symptom

            1. Ice cream melts in the freezer.


cause  Cause


             1. Freezing point of milk is from - 0.525 (31.055℉) to - 0.565 (30.983℉).

               2. Ice cream contains sugar and salt, and these cause freezing point depression,

                   making ice cream more sensitive to temperature than other foods.


how to fix   How to fix

            1. Milk containing a high level of fat needs to be stored in a refrigerator at - 20 (-4℉).

               2. Store ice cream near the air outlet vent, inner part of the shelf, instead of the door to prevent it from melting.


         Refrigerator image

                            [Where to store ice cream]


If the problem is not resolved, please call LG Support representative on 1800-180 -9999 (Toll Free)


Not all features are available in one product
Not all products are available in the global market
The information is for general information purposes only and created for consumer awareness
Any reliance on information is strictly at its own risk
In no event LGEIL will be liable for any loss or damage including without limitation, indirect or consequential loss or damage,

or any loss or damage whatsoever arising from loss of data or profits arising out of or in connection with the use of this informational video.

The solutions provided herein might vary based on the models, please verify before implementing.
No part of this text or any of its contents may be reproduced, copied, modified or adapted, without the prior written consent of the author.
The information is provided free of costs and to serve end users.
The information is not meant for any claims or comparison with competition, but to facilitate the customer to understand product features.



Article Feedback

Q1. Overall, how satisfied were you with the usefulness of this information?
Q1-1. Why were you dissatisfied withthe usefulness of this information?

Characters left : 500 / 500