LG Support Help Library, LG smart home appliances and the ThinQ app do not support the 5GHz Wi-Fi frequency band. LG products are designed to operate exclusively on a 2.4GHz Wi-Fi wireless network because it provides a longer broadcast range and a more stable connection through household walls. If you are using a dual-band router, you will need to ensure that your smartphone is connected to the router's 2.4GHz network band (and that the network name or SSID does not contain "5G" or "5GHz") before trying to register your product
LG smart home appliances and the ThinQ app do not support the 5GHz Wi-Fi frequency band. They are designed to operate exclusively on a 2.4GHz network to ensure a longer, more stable connection through household walls
Follow these steps.
Press the Settings (cogwheel) button on your LG Magic Remote.
Select All Settings (or navigate to the Wi-Fi/Network icon at the top of the quick settings menu).
Go to General or directly choose Network, then select Wi-Fi Connection.
Look through the list of available networks for your 5GHz network (often ending in "_5G"), select it, enter your password, and press OK.
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