Select the error code on your display.
➔ Error code [AE] is displayed when the gears responsible for rotating the drum cannot operate properly.
➔ Error codes [LE] and [LE1] may appear when the motor is stuck.
➔ If a coin or foreign object is trapped between the wash plate and drum, it can interfere with the operation of the gear or motor,
leading to the display of one of the three error codes: [AE], [LE], or [LE1].
➔ Use a pair of tweezers to remove the trapped object.
If you see no trapped object but noise occurs and drum rotation is still affected, please request service.
The error code [IE] may be displayed if the drum is not filled to a certain level.
The taps and inlet hoses connected to the washer need to be checked.
If you are experiencing the [IE] error during winter, the water pipes or inlet hose may be frozen.
If the issue persists after following the steps below, the inlet valve may be malfunctioning.
Please reach out to an LG service center.
➔ Confirm that the inlet hoses of the washer are securely attached to the taps.
Next, check that the taps are open. If closed, open by turning them counterclockwise.
➔ Unbend and straighten the inlet hose to ensure an uninterrupted flow of water.
Your washing machine may shift slightly during the spin cycle, which can cause the inlet hose to kink.
If this occurs, straighten the inlet hose to maintain proper water flow.
If kinking is severe, close the taps, disconnect the hoses and then reconnect them.
➔ Thaw the taps and inlet hoses.
Water cannot be supplied to the drum if the inlet hoses or the taps are frozen.
To check if the taps are frozen, disconnect the hoses from the washer and open the taps to see if water flows.
If there is no water from the taps, wrap them with a hot cloth and thaw for five minutes.
Thaw the disconnected hoses in warm water below 50ºC (122°F).
After thawing all the components, reconnect the inlet hoses to the washer and continue to use.
Error code [OE] is displayed when there is a drainage issue.
The [OE] error can occur if the drain hose was not installed correctly or if the washer freezes during winter, leading to drainage problems.
➔ Straighten the drain hose to ensure an uninterrupted flow of water.
Water may not drain well if the drain hose is kinked, bent or positioned too high.
Ensure the drain hose is positioned no higher than 6 cm from the ground and is gently lowered.
Additionally, the washer should be placed on a firm, even surface.
➔ Disconnect the drain hose from the washer and use a pair of tweezers to remove any foreign objects clogging the hose.
➔ Thaw the drain hose as well as the inside of the washer.
Please pour warm water into the tub, as handling boiling water poses a burn risk.
If the issue persists, please reach out to an LG service center.
Error code UE is stands for Unbalance Error. This code is displayed when laundry bunches up on one side of the tub or when the washer is not level.
➔ Washing large items on the Cotton/Normal cycle can cause the laundry to bunch up on one side of the drum, resulting in the UE error.
This may also lead to increased vibration and noise.
When washing two blankets together or mixing blankets with other items, the tub can become unbalanced due to differences in weight.
It is recommended to wash blankets and large items one at a time using the Blanket/Duvet cycle.
After the tub fills with water, press the laundry down to ensure it is fully submerged.
➔ Washing with just one laundry net can cause the tub to become unbalanced, leading to noise, vibration, and the UE error.
Please avoid washing just one laundry net. Wash one or two laundry nets along with other items, but do not wash them with a blanket.
➔ Spinning may halt if the laundry is bunched on one side of the tub or if the washer is not level.
Loud noise may occur when you wash items that easily cause an imbalance in the tub, such as laundry nets and large duvets.
To check if the washing machine is functioning properly, run the spin cycle with an empty tub.
If no noise is generated, it indicates that your washing machine is running without problem.
➔ Ensure the washer is level.
If the unit is not level, the tub may become unbalanced (tilted to one side) and cause noise.
If the floor is not firm, too smooth or sloped, the unit may shift during operation. Additionally, vibration may become severe.
➔ To balance the tub, water is supplied to the tub and the tub undergoes motions to redistribute the bunched laundry.
This process may take up to two cycles, increasing the duration of the spin cycle by approximately 10 minutes.
Once balance is achieved, the tub will resume normal spin-dry motions.
If the tub cannot balance itself, spread the laundry out evenly and attempt the spin cycle again.
If the issue persists after following these steps, please contact an LG service center.
The dE error occurs when the washing machine door is open.
Please ensure to shut the door securely, and check for any objects obstructing the door.
➔ If there are any laundry items or other objects obstructing the door, please remove them and ensure the door is securely closed.
If the dE error continues to be displayed after closing the door properly, press the [Start/Pause] button.
To start a cycle, the [Start/Pause] button needs to be pressed once more.
※ If the dE error persists despite there being no obstructions, please request service as a detailed inspection is required.
If the issue persists, the tE error will require inspection by a technician.
If the error is temporary, it can be resolved by following these steps.
1. Press the Start/Pause button
.
2. If the error persists, press the Power button to turn the washer off, then restart it.
If these steps do not resolve the error, it will require inspection by a technician. Please request service.
dL error stands for Door Lock Error and this error occurs when the door locking mechanism is not functioning properly.
➔ Check for and remove any foreign objects that may be obstructing the locking mechanism before operating the washer.
The locking mechanism is located on the right side of the door, and the dL error may occur if any items are trapped within it.
If the locking mechanism is damaged or if the dL error continues, please request service as a detailed inspection by a technician is required.
➔ Using the washer in a humid environment can lead to damage of components due to exposure to moisture.
Please use the washer where it is not humid.
If no alternative location is available, ensure to open windows regularly for air circulation.
If humidity is causing the dE error, the unit requires inspection by a technician. Please request service.
※ Even if the warranty period is still valid, service fees may apply if product damage is attributed to the usage environment rather than a defect in the product.
Error code PE is displayed when the pressure sensor has trouble detecting the water level.
If the washer was installed in a humid room, a bathroom for example, the moisture in the air may be causing the PE error.
To resolve the error, unplug the power cord and wait five minutes before reconnecting it. Continue to use the washer after reconnecting.
If the PE error occurs again, please request service for further assistance.
➔ The FE error code indicates that the washer has detected an overfilled tub.
When this error occurs, unplug the power cord, reconnect it and operate the washer again.
If the tub continues to fill to the point of overflowing, there may be a problem with the water level sensor.
※ If the error occurs again after resetting the machine, please request service.
➔ Error code [E3] is displayed when there is an issue with the operation of the drain motor.
To resolve the E3 error, unplug the power cord, reconnect it and attempt to operate the washer again.
If the E3 error occurs repeatedly, the drain motor may require inspection.
The E3 error may also occur if water inside the washer has frozen due to cold weather.
If the error persists after resetting the machine, or if the issue is not related to freezing temperatures, the unit may require a repair.
Please request service.
➔ After thawing the tub and drain hose, run the washer to test if it operates without issue.
Please pour warm water into the tub, as handling boiling water poses a risk of burn injury.
➔ After thawing the inlet hoses and taps, test run the washing machine to see if it operates without issue.
PF is an indication that power was cut off and that the washer will recall the last operation before the power cut.
➔ Control Lock or Child Lock is a function that locks the panel to prevent accidental operation of the panel, especially by children.
When the letters CL blink on the panel, it is indicative of the Control Lock function being enabled.
Control Lock may sometimes be accidentally enabled.
➔ When Control Lock is set, the letters CL blink on the display.
➔ Locate the *Control Lock button on the control panel. Press and hold the button for three seconds.
➔ When Control Lock is disabled, the letters CL will disappear from the display.
The letters [tcL] appearing on the LCD·LED is not an error. It is a reminder to run the Tub Clean cycle.
To maintain a clean tub free from dirt and microorganisms, please run the Tub Clean cycle regularly.
tCL message will not appear for some time after running the Tub Clean cycle.
It will reappear when it is time to run the cycle again.
Depending on your washing machine model, the message may continue to reappear if the Tub Clean cycle is not performed.
f the [tCL] message persists after you have completed the Tub Clean cycle, please request service.
How to dismiss the Tub Clean reminder
➔ Add tub cleaning agent and start the [Tub Clean] cycle.
1. Power on the washer.
2. Select [Tub Clean] cycle.
3. Evenly pour the recommended amount of washing machine cleaner, as indicated on the detergent label, into the tub.
4. Press [Start/Pause] button.
The remaining time will be shown on the display.
5. When cleaning is complete, you will hear a chime and the washing machine will turn off after 10 seconds.
1. Evenly pour the recommended amount of washing machine cleaner, as indicated on the cleaning agent label, into the tub.
2. Fill the tub about two-thirds full. Run a cycle for at least two to three minutes to ensure the agent dilutes properly, then turn off the washer.
3. Wait two to four hours.
4. Power on the washer. Perform the following cycles in order: [Wash]-[Rinse]-[Spin].
It is recommended to use an oxygen bleach washing machine cleaner.
Using chlorine based or acidic cleaners for tub cleaning can cause discoloration or rusting of the tub.
This guide was created for all models, so the images or content may be different from your product.
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