If water remains in the washer, the drain hose position or drain pump filter may be affecting drainage. Check the hose, clean the filter, then run a spin cycle to help drain the water.

Front-load washer showing the lower drain hose and drain pump filter access panel.

This issue may occur for these reasons.

Drainage can be affected when the drain hose is bent, incorrectly positioned, or when the drain pump filter is blocked.

1. The drain hose may be bent or misplaced

A bent or incorrectly positioned drain hose can slow or stop water from leaving the washer. Straightening the hose and placing it correctly can help restore normal drainage.

2. The drain pump filter may be clogged

Dust, lint, pins, or other small objects can collect in the drain pump filter. When the filter is blocked, water may not drain completely.

Please check the washer in this order.

Follow these steps to drain remaining water and clear common blockages.

Step 1. Run a spin cycle

Turn on the washing machine. Press the Spin button, then press Start. When the spin light turns on, the washer will begin draining water.

Washing machine control panel showing the power button, Spin button, and Start button.

Step 2. Check the drain hose position

Straighten the drain hose and make sure it lies flat on the ground. Confirm that the hose is positioned correctly, without bends or kinks.

Drain hose shown in the correct position behind a washing machine.

Step 3. Open the drain access panel

Open the drain access panel at the lower front of the washing machine. You will see the drain hose and the drain pump filter inside.

Lower front access panel identifying the drain hose and drain pump filter.

Step 4. Drain the remaining water

Pull out the drain hose and remove the plug. Let the water drain out completely, then reinsert the plug and place the hose back in position.

Step 5. Clean the drain pump filter

Turn the filter counterclockwise to remove it. Clean it under running water with a brush, and remove any dust, lint, pins, or other objects. Reinsert the filter, then close the access cover.

FAQ

Q. What should I do first if the washer is not draining?: A. Start by running a spin cycle. Turn on the machine, press Spin, then press Start. If water still remains, check the drain hose and clean the drain pump filter.

Q. What should I remove from the drain pump filter?: A. Remove dust, lint, pins, or any other small objects from the filter. Clean the filter under running water before reinstalling it.

If the issue is not resolved using the methods above,
please visit the LG Electronics website for chatbot or on-site support.

Service fees may apply for engineer visits if the product warranty has expired.
Device settings are based on representative models, and the settings menus may vary depending on the model you are using.

Washer Does Not Drain

This issue may occur for these reasons.

1. The drain hose may be bent or misplaced

2. The drain pump filter may be clogged

Please check the washer in this order.

Step 1. Run a spin cycle

Step 2. Check the drain hose position

Step 3. Open the drain access panel

Step 4. Drain the remaining water

Step 5. Clean the drain pump filter

FAQ

This issue may occur for these reasons.

1. The drain hose may be bent or misplaced

2. The drain pump filter may be clogged

Please check the washer in this order.

Step 1. Run a spin cycle

Step 2. Check the drain hose position

Step 3. Open the drain access panel

Step 4. Drain the remaining water

Step 5. Clean the drain pump filter

FAQ

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