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Warranty Information

Warranty Information

We will give you LG warranty information here

LG Electronics guarantees free repair service to its products within the warranty period through its Authorized Service Centers. Each LG product has a different set of warranty conditions, so please refer to information below.

Guidance for SVC Repair Cost

Services that LG customers can avail:

- In-Home : Professional technicians visit your home to service your Product as per your comfort
- Carry-In : Customer bring in his / her product to the nearest service center for service

In-warranty Service

If the defect or failure occurs while using the product in normal condition (functional defect) within the warranty period, In such case the customer can avail in warranty service by providing the purchase invoice at the time of service.

Out of warranty service

Items Applied as Out of Warranty Service


Out of warranty	After expiry of Product standard warranty period ,all services are on chargeable basis to the customer.
Re-Install/Removal	Re-install /second demo/ explanation /external connections ,requests like connecting the external device etc. are chargeable
Product of Different company	Faulty product of other company/ interconnected device except for the product that the customer request. (Router, Set top, Game consol, Cable/alloter, drainage pump, tempered glass, Assembled PC, S/W of other company and so forth)
Expendability	In case that the expendable part’s warranty is expired/ lifespan is ended. (Battery, Filters, Ramps, Head, Tonner, Drum, Ink and so forth) In case that the product is defect due to the customer use the part that is not provided by LG or option items
Natural disaster	In case that the product ‘s defect due to natural disaster (Earthquake, Cyclone, Storm, strike of lighting, flood, etc ), fire, damage from sea wind and so forth
Customer Carelessness	- In case that the product is defect from customer’s fault(Including software) - In case that the product is defect due to the customer doesn’t keep the caution of user manual. - In case that the product is defect due to the customer make a rooting, modification by himself not by LG authorized service center. - In case that the product is defect due to customer carelessness without any confirmation in advance like the faulty of circuit breaker, socket, multiple tap and mis-power on, plug in error, etc - In case that the customer request the service due to cut off the water, stop the water/ gas ,etc - In case that the customer request the service due to the external environment like faulty of internet service, antenna, wired signal and so forth.
Etc.	It’s just customer’s request even though the product is not defect (It’ll be charged to the customer even though the product is in In-warranty.) ex. Check whether the product is normal or abnormal. Cleaning filter due to the blockage of the product filter and so forth. ※ It’ll be helpful if the customer check the LG service homepage for examining product simply or seeking the trouble shooting.

Standard to estimate SVC charge

Service cost is made up of part cost and repair charges like the below.

Part charges :: Means the price of the part/s consumed in repairing the product. The part charge will be communicated by the engineer before carry out the repair

Repair charges :: Repair charge means the engineer’s fee according to the repair level. Refer the table

Transport charges :: Transportation charges applicable when the product is taken to the workshop for repair
In case of Gas Charging in AC / Refrigerator the transportation charges is applicable for home service.

Inspection charges :: Inspection charges applicable in case customer not interested in availing repair service. refuses for

Site Inspection Charges :: These charges are applicable in case of customer desire for site inspection for installation of air conditioner
These charges can be adjusted in case AC installation done by same service center

Repair Cost for In-home & Carry-in Service

Repair Cost for In-home and Carry-in Service
Product Group	Model Category	Carry In	In Home	Transport#
LED/LCD/PlasmaSignage/TV /Commercial Monitor/Hotel TV	20 to 24	300	400	250
	26 to 32	500	650	250
	42	700	1000	400
	Above 42	800	1000	500
	Above 65	1500	1200	Actual
	Above 84	1200	1500	Actual
CRT TV	Upto 21	200	300	300
	25	300	400	300
	29	400	500	400
Audio Video	DVD Player	200	300	250
	Audio System/Home Theatre	300	400	250
	Song Star	300	-	-
Washing Machine	Semi Automatic	200	350	400
	Fully Automatic: Top/Front Load	350	500	500
	Dishwasher	350	450	500
	Chemical Wash*	400	400	-
Projection Device	Projection Tv-40 & Above	1000	1500	Actual
Projection Device	Data Projector	1200	1500	250
Microwave Oven		200	300	250
Vacuum Cleaner		200	300	250
Water Purifier	Repair	-	400	150
Water Purifier	Sterilization	-	600	150
Air Purifier		300	400	250
Refrigerator	Direct Cool	250	350	500
	Frost free(Upto 300 lt)	300	450	500
	Frost free(301~401 lt)	350	500	500
	Frost free(Above 400 Lt)	400	550	500
	Side by side DIOS	-	700	800
Air Conditioner	Window AC	300	400	500
	Split/Art Cool/Inverter AC	400	550	500
	Multi Split/Floor standing	600	700	500
	Site Inspection charges*	-	300	-

Chemical Wash and Gas charging rates are exclusive of service charge.

Site Inspection charges to be adjusted against the AC Installation charges.

AC Gas charging transportation to be collected for In Home Service.

Inspection Charges :


INSPECTION CHARGES
CRT TV,LED/LCD<32”,Audio/DVD,WM-Semi/FullyAutomatic,DC/FF upto 400l,Window AC,MWO/VC,MNT,PC,Songstar,Laptop	250
REF>400l,LED/LCD/PDP/OLED>32”,PROJ,WM-Front Loading,DC/FF>400l,Split AC	250
Hecto Projector	250
Mobile	100

Inspection charges to be taken only when customer refuses for repair after inspection

Gas Charging Charges :


Gas Charging	Gas Filling Labor	Gas Amount	Transportation
Window AC(R22)	500	600	500
Split AC(R22)	600	900	500
Multi Split/Floor Standing	700	1800	500
Inverter AC	750	2000	500
Direct Cool(R134A)	300	250	-
Frost free/Side by side DIOS(R134A)	350	275	-
Frost free (600A)	400	410	-
DIOS (SXS) (600A)	400	445	-
Water Purifier	300	300	-

In case compressor failed during compressor warranty period, Gas charging is not chargeable from customer
Extra VAT is applicable on gas amount

Installation/ Dismantling


Product	Install	Dismantle	Re-install
Window AC	500	400	500
Split AC	1500	500	1000
Floor Stand/ Multi split	2500	1000	2500
Water Purifier	300	400	300

Standard Installation apply
Civil/Welding & Electrical work will cost extra as per actual

Extra Material Charges in AC Installation


Item	Unit	Normal Split AC	Inverter AC
Copper piping with Insulation + Electrical wire	Per running Meter	550	750
4 Core Power Card-only inverter	Per running Meter	-	60
Drain pipe (wire mesh-1" Dia with insulation)	Per running Meter	20	70
Standard outdoor wall bracket With vibration pad	Per unit	750	750
Fixing of ODU with Stand (labor only)*******	Per unit	200	200

No extra labor money to be charged for installation against extra material used

ODU Stand arranged by customer himself / Provided by dealer.


Product Group		Carry In	In Home	Transport
Personal Computer	Desktop PC	400	500	300
Personal Computer	Notebook PC	500	1000	300
Hecto Projector	Software Upgrade	400	500	250
	Realignment	-	1000	-
	Hardware/Part Replacement	1200	1500	250
Mobile Phones	Feature Phone	200	-	-
	Smart Phone	300	-	-
	Software Upgrade	150	-	-
	Phone Unlock(I/W & O/W)	150	-	-
Accessory Delivery charges		-	100	-
Re-Demo		-	250	-
Monitor/Monitor TV (Upto 29)		300	400	250
Data Storage	CD/DVD Drive	100	-	-

In home service for laptop is applicable in limited cities

LED Array

LED Array
Product	Service Charge	Post Cost	Total Amount	Transport#
32”	500	2500	3000	250
40” & 42”	800	3200	4000	400
Above 42”	1000	5000	6000	500

Conditions :

# Transportation applicable only when set is taken to workshop(AC Gas charging transportation to be collected for In Home Service also)

- Rates mentioned are exclusive of service tax.
- Service charges are applicable for customer abused set both I/W and O/W
- No Service charges applicable if complaint repeats itself within 3 months from date of service invoice.
- No service charges applicable for accessories replacement.
- Charges mentioned above w.e.f 11-March-2017 & are subject to change without prior notice.
- Standard charges applied for Dismantling/Re-installation for products not mentioned above.
- LCD/LED/PDP/OLED TV reinstallation standard labor charge + bracket charge apply.
- LCD Monitor wall mounting installation,standard service charge + Bracket charge apply.

Guidance for Warranty Period

Warranty Terms & Conditions :

Warranty Conditions :

1) Warranty is confined to the first purchase of the LG product only & is non-transferable.
2) Proof of purchase (i.e. Purchase invoice or purchase receipt) along with corresponding model and/or the serial number of the unit must be presented when requesting service under warranty.
3) Repairs under warranty shall be carried out by an authorized service personnel only.
4) In case of repairs or replacement of any part/s of the unit, this warranty will thereafter continue and remain in force only for the unexpired period of the warranty. Replacement of parts would be purely at the discretion of LGEIL alone. In case the replacement of the entire unit is being made, (subject to the sole discretion of LGEIL), the same model shall be replaced and in the event such model has been discontinued, it shall be replaced with the model equivalent as deemed by LGEIL.
5) For units installed beyond municipal limits of the jurisdiction of company’s Authorized Service Center, on-site warranty is not applicable and it is the responsibility of the customer to contact the nearest authorized service center and bring the unit to the authorized service center at its own cost and risk. All expenses incurred in collecting the units or parts thereof from the company’s authorized service center, as well as expenses incurred in deputizing of service personnel/technicians towards conveyance and other incidentals etc. will be borne by the customer. Local Charges for transportation and handling charges may vary from location to location. Customers are advised to verify before.
6) The company or its Authorized Service Center reserves the right to retain any part/s or component replaced at its discretion, in the event of a defect being noticed in the equipment during warranty period. Where a warranty is provided the product or part replaced becomes the property of LGEIL.
7) It is the sole responsibility of the customer to provide necessary support to the company if the unit to be installed is not suitable for the installer or the service engineer to reach.
8) This warranty will automatically terminate on the expiry of the warranty period as specified in the warranty table, even if LG product or part may not be in use for any time during the warranty period for any reason.
9) In case of any unpredicted situation and spares not being available, LG’s prevailing depreciation policy (subject to the sole discretion of LGEIL & could be change without prior notice) will be applied on the product as a solution.
10) No Dealer/Distributor/Retailer has authority to vary the terms of above warranty.
11) Only courts in state of Delhi and places where LGEIL has its branch office shall have the jurisdiction for settling any claims, disputes arising under the warranty.

Warranty Limitations :

1) Damage or Failure caused by unauthorized modification or alteration or if it is used for other than the intended purpose or caused by improper or reckless use, which shall be determined by the company personnel.
2) The unit shall be operated at input voltage and frequency as per the user manual. Any failure due to voltage / fluctuation beyond specified tolerance will not be covered under warranty.
3) Consequential or resulting liability, damage or loss to property or life arising directly or indirectly out of any defect in the LG product. The company’s obligation under this warranty shall be limited to repair of defective parts only under the warranty period.
4) Warranty does not cover repair of any external accessories supplied by Dealer/LG as promotional scheme irrespective whether the same is manufactured by LG or some other manufacturer, installation & configuration of drivers, network & hardware optimizations, cabling or connection.
5) Damage caused by transportation and handling, including scratches, dents, chips, and/or other damage to the finish of your product, unless such damage results from defect in materials or workmanship and is reported within fifteen (15) days of purchase (Call 1800-315-9999 or 1800-180-9999).
6) On removal, tampering or alteration of any identification labels on the machine or any of its components including serial number
7) If the product has not been installed, operated, maintained or used in accordance with the instructions and / or specifications given in the Operating Instruction Booklet provided with the product.
8) The warranty card is not completed properly at the time of purchase.
9) Any defects, damage, malfunction or failure resulting from alterations, accident, misuse, abuse (viz , spurious/fake accessories, scratches on screen, forcible attachment into USB port resulting in damage of pins, using liquids or non-recommended cleaners on screen or CD- Rom lenses etc.), fire, liquid spillage, miss-adjustment of controls, use on an incorrect voltage, power surges and dips, thunderstorm activity, acts of God, voltage supply problems, tampering or unauthorized repairs by any persons, use of defective or incompatible accessories, the operation of a computer virus of any kind, exposure to abnormally corrosive conditions, improper installation, repair or maintenance or entry by any insect, vermin or foreign object in the Product. Improper repair includes use of parts not approved or specified by LGEIL.
10) Damage or missing items to any display, open box, discounted or refurbished product.
11) Warranty doesn’t cover any compatibility and connectivity issue.
12) Damage caused by commercial, business or industrial purpose, except the air conditioning commercial systems and B2B products. The warranty is valid for equipment dedicated to domestic use only. Commercial or industrial use means products are subjected to harsh and repetitive work involving abuse whose components are forced to operational limits
13) Goods(products) that are not distributed within the region of LG India.

Warranty Period : By Product

Air Conditioners

Type	Pdt	Component Warranty
Window	1	Compressor - 5
Split	1	Compressor - 5
Inverter	1	Compressor - 10

Additional Warranty Conditions

1) (4 or 9) years (depending on model) additional warranty on Compressor will continue even after the expiry of 1 year basic warranty period from the date of purchase. This warranty cover Compressor only. Gas/Gas Charging will be charged to the customer. Gas charging is included only when compressor is defective & inoperative. During the additional warranty period, it does not cover any part such as condenser coil, evaporator coil, capillary, suction line, electronic parts etc. Standard visiting charges will be applicable within the municipal limit of town where LG Electronics India Pvt. Ltd. (LGEIL) has it's Authorized Service centre. Service outside municipal limit will to and fro traveling, other incidental expenses in addition to standard visiting charges, as prevailing policy from attract time to time. During the warranty period, only the parts replaced or repaired shall be free of costs, but service charges shall always be payable by the customer.
2) Any alteration in the installation position or shifting of the Air-Conditioner from one premises to another should be carried out by the LG Electronics customer care center or its authorized service franchisee / sales and service dealer only. Such change if address of the installation must be notified to LG Electronics customer care center.
3) Two (2) free preventive maintenance services (Labor only) will be provided to the customer during the first year of warranty period. To avail these free services customer has to register the call at the call center no. 1800-315-9999 or 1800-180-9999. After expiry of twelve (12) months from the date of purchase LGEIL is not liable for any free services.

Additional Warranty Limitations

1) Damage caused by improper installation of equipment. All LG AC have particular specifications that must be respected by the staff in charge of the installation. LG provides continuous education & updated information to Service Centers on this issue. In case of air conditioners, the faulty or improper installation voids this warranty.
2) Damage resulting from improper maintenance or lack of maintenance in Air Conditioner. Regular maintenance of equipment should be done at least every 3 months.
3) Damage to external surfaces, furniture, plastic parts, control remotes, batteries, tapes, heads, filters, hoses, cables, antennas, switches, speakers, light bulbs, adapters, projector lamps, belt washers, microwave plates and other accessories.(No replaces of missing accessories after delivery of the product to the store).

Refrigerators

Type	Pdt	Component Warranty
Direct Cool	1	Compressor – 5, Inverter Compressor -10
Frost Free	1	Compressor – 5, Inverter Compressor -10
DIOS	1	Compressor – 5, Linear Compressor -10

Additional Warranty Conditions

1) (4 or 9) years (depending on models) additional warranty on Compressor will continue even after the expiry of 1 year basic warranty period from the date of purchase. This warranty covers Compressor only. Gas/Gas Charging will be charged to the customer. Gas charging is included only when compressor is defective & inoperative. During the additional warranty period, it does not cover any part such as condenser, freezer, capillary, suction line, overload protector, relay, thermostat etc. Standard visiting charges will be applicable within the municipal limit of town where LG Electronics India Pvt. Ltd. (LGEIL) has its Authorized Service centre. Service outside municipal limit will attract to and fro traveling, other incidental expenses in addition to standard visiting charges, as prevailing policy from time to time. During the warranty period, only the parts replaced or repaired shall be free of costs, but service charges shall always be payable by the customer.
2) If any colored internal or external components are replaced, there will be commitment to ensure that the shades match with the original or other components. The replaced shades, patterns, tints may vary from the customer’s unit due to continuous usage of the unit. Any matching components changed at customer’s request will be on chargeable basis except the component which actually needed.
3) Special Warranty or Extended Warranties for certain parts of products (Compressor) does not include labor, only parts.

Washing Machine

Type	Pdt	Component Warranty
Semi Automatic	2
Top Loading Fully Automatic	2	Direct Drive Motor -10
Front Loading Fully Automatic	2	Direct Drive Motor -10

Additional Warranty Conditions

1) 2 years warranty is applicable on all parts except Lint filter, knobs, inlet/otlet hose & Top covers.
2) Special Warranty or Extended Warranties for certain parts of products (DD Motor, Main Motor ) does not include labor, only parts.

Dish Washer

Type	Pdt	Component Warranty
Dishwasher	2	Direct Drive Motor -10

Microwave Oven

Type	Pdt	Component Warranty
Solo/Grill/Convection	1	Charcoal Heater - 10

Additional Warranty Conditions

1) 9 Year warranty on the Charcoal Lighting Heater will continue even after the expiry of 1 year basic warranty period from the date of purchase. This warranty covers Charcoal Lighting Heater only. During the additional warranty period, it does not cover parts such as PCB/Controller Assembly, High Voltage Diode, High Voltage Capacitor, Magnetron, Quartz Heater, Convection Heater Assembly, High Voltage Transformer, Thermostat, T.T Motor, Fan Motor, Cavity etc. The standard visiting charges will be applicable within municipal limit of town where LG Electronics India Pvt. Ltd. (LG) has its Authorized Service Centre. Service outside municipal limit will attract to and fro travelling, other incidental expenses in addition to standard visiting charges, as per the prevailing policy from time to time. During the additional warranty period only the parts replaced or repaired shall be free of costs, but service charges shall always be payable by the customer.

Audio Products

Type	Pdt	Component Warranty
Micro System	1
Mini System	1
Home Theatre System	1
MP3 Player	1
Car Audio System	2

Additional Warranty Conditions

1) In event of repair LGEIL shall endeavor to use new parts however in any case fresh parts are not available then LGEIL will have every right to use refurbished parts. The warranty on Replacement model / Refurbished part shall remain in force only for the unexpired period of the warranty based on original purchase.
2) Special Warranty or Extended Warranties for certain parts of products (CD tray and control panel) does not include labor, only parts. The CD assembly includes the optical lens.
3) Warranty is for Microphone and Wireless Sub Microphone along with RF pack.(Song Star)
4) The warranty on recording pack and song pack is of 6 Months from the date of purchase.(Song Star)

Additional Warranty Limitations

1) Usage of other wires or cutting of wires or putting additional wires not provided with the standard accessories with this equipment.(Mobile, Photo Printer, Mobile Accessory, Song Star)
2) Warranty doesn’t cover any mismatch between the song’s number in songstar & the songs number embedded in Microphone.(Song Star)
3) Warranty doesn’t cover any loss to the recorded data due to any reason.(Song Star)

Vacuum Cleaner

Type	Pdt	Component Warranty
Vacuum Cleaner	1

Television

Type	Pdt	Component Warranty
LED/LCD/PDP TV	1

FPD

Additional Warranty Conditions

1) Bright dots / Dark dots hereinafter referred as Pixels within the permissible limit shall not be treated as defect and will not be covered under warranty. The range of permissible limit of Pixels anywhere on the screen is between 4 to 12 dots counted separately for Bright & Dark dots each depending upon the screen resolution of the respective product.
2) Customer has to remove all third parties software, hardware and parts prior to product service. LGEIL will not be held responsible for damage or loss to these items.
3) Special Warranty or Extended Warranties for certain parts of products (Module LCD / PDP) is inclusive of labor.
4) In event of repair LGEIL shall endeavor to use new parts however in any case fresh parts are not available then LGEIL will have every right to use refurbished parts. The warranty on Replacement model / Refurbished part shall remain in force only for the unexpired period of the warranty based on original purchase.

Additional Warranty Limitations

1) Product issues due to deficient signal reception or set up adjustments.
2) Warranty does not cover repair of any external accessories, installation & configuration of drivers, network & hardware optimizations,cabling or connection.
3) Product issues caused by use of parts, peripherals or software not recommended by LG.
4) Damage or loss to program, data from removable storage media.
5) Due to periodic addition of various software/operating systems by the user, LG Electronics recommends you to make periodic backup copies of the data of Product stored on your hard disk drive or other storage devices as a precaution against possible failures, alteration or loss / corruption of data. In addition, before requesting service for Product, be sure to back up the data of Product and remove any confidential, proprietary or personal information, in the event of failure to do so by you, LGEIL shall not be responsible/does not guarantee against any misuse.
6) LGEIL does not keep any data back-up while repairing / replacing the unit and does not give any assurance in any manner whatsoever about the recovery of data. It is responsibility of the ;;/customer to take the data and software backup of the hard disk or any other storage media before providing the product to service center. If any data or content is lost during the service, LGEIL will not be held responsible
7) Warranty does not cover repair of any external accessories, installation & configuration of drivers, network & hardware optimizations, BIOS updates system / data recovery, cabling or connection.
8) All Software programs, including the operating systems and software added to this product whether preloaded or shipped with the machine, or installed subsequently.
9) Image Sticking or Image Retention caused by displaying fixed image or same pattern for a long time. Refer to “Recommendation of operation time & condition” for optimized operation in owner manual.

Water Purifier

Type	Pdt	Component Warranty
Water Purifier	1

Additional Warranty Conditions

LG offers 3 free visits for PM (Preventive Maintenance) in which complete Electrolysis Sterilization will be done & out-sediment Pre Filter Candle will be replaced at each visit.

Additional Warranty Limitations

Replacement of all inside filters (Sediment, Pre carbon, Post Carbon, RO Membrane, UF) are not covered by this warranty

Video

Type	Pdt	Component Warranty
DVD ,DVD-R & Blue Ray	1

Commercial Products

Type	Pdt	Component Warranty
Projector	3	Lamp – 0.5 Year or 500 Hours only
Hotel TV	2
Commercial TV	3
Security Systems	3
Video Conferencing System	1

B2B Products (Hotel TV, Projector, Hecto, Security Systems, Commercial TV, VCS)

Additional Warranty Conditions

1) In event of repair LGEIL shall endeavor to use new parts however in any case fresh parts are not available then LGEIL will have every right to use refurbished parts. The warranty on Replacement model / Refurbished part shall remain in force only for the unexpired period of the warranty based on original purchase.
2) Bright dots / Dark dots hereinafter referred as Pixels within the permissible limit shall not be treated as defect and will not be covered under warranty. The range of permissible limit of Pixels anywhere on the screen is between 4 to 12 dots counted separately for Bright and Dark dots each depending upon the screen resolution of the respective product.
3) Customer has to remove all third parties software, hardware and parts prior to product service. LGEIL will not be held responsible for damage or loss to these items.
4) It is responsibility of the customer to remove and provide only (if installation has been done) projector to Service Engineer when visited onsite for repair or maintenance. LGEIL will not be held responsible for damage or loss to these items.

Additional Warranty Limitations

1) To any wear & tear including to projector lamp, if the product is used in commercial, industrial ,educational or rental applications (Projector)
2) To Projector Lamp after 6 months of purchase, whether made to use or not. (Projector)
3) LGEIL will replace optical engine if the product have more than 3 defective pixels in standard warranty period. The lamp unit will provide 500 hours or 6 months warranty (whichever come first) if the product without abnormal shutdown. When projector need inspection or repair, if the product installed over 3.0 meters or secured by security system (like metal case or other security products), customer has to move the projector to accessible area and re-installation of the projector.
4) Product issues due to deficient signal reception or set up adjustments.
5) Warranty does not cover repair of any external accessories, installation & configuration of drivers, network & hardware optimizations, cabling or connection.
6) Product issues caused by use of parts, peripherals or software not recommended by LG.
7) Damage or loss to program, data from removable storage media.
8) Due to periodic addition of various software/operating systems by the user, LG Electronics recommends you to make periodic backup copies of the data of Product stored on your hard disk drive or other storage devices as a precaution against possible failures, alteration or loss / corruption of data. In addition, before requesting service for Product, be sure to back up the data of Product and remove any confidential, proprietary or personal information, in the event of failure to do so by you, LGEIL shall not be responsible/does not guarantee against any misuse.
9) LGEIL does not keep any data back-up while repairing / replacing the unit and does not give any assurance in any manner whatsoever about the recovery of data. It is responsibility of the ;;/customer to take the data and software backup of the hard disk or any other storage media before providing the product to service center. If any data or content is lost during the service, LGEIL will not be held responsable.
10) Warranty does not cover repair of any external accessories, installation & configuration of drivers, network & hardware optimizations, BIOS updates system / data recovery, cabling or connection
11) All Software programs, including the operating systems and software added to this product whether preloaded or shipped with the machine, or installed subsequently.
12) Image Sticking or Image Retention caused by displaying fixed image or same pattern for a long time. Refer to “Recommendation of operation time & condition” for optimized operation in owner manual.
13) The lamp life time of display panel is determined as the time which luminance of the lamp is 50% compared to that of initial value and shall not be covered under warranty.

Mobile phone

Type	Pdt	Component Warranty
Mobile Handset	1
Mobile Accessories	0.5

Additional Warranty Conditions

1) In event of repair LGEIL shall endeavor to use new parts however in any case fresh parts are not available then LGEIL will have every right to use refurbished parts. The warranty on Replacement model / Refurbished part shall remain in force only for the unexpired period of the warranty based on original purchase.

Additional Warranty Limitations

1) Usage of other wires or cutting of wires or putting additional wires not provided with the standard accessories with this equipment.

Type	Pdt	Component Warranty
Monitor	3
Optical Disk Drive	1
PC	1
Chrome (All in one)	1	LCD Panel - 3
Laptop/Notebook PC	1

IT Products (Monitor, OSD & Laptop)

Additional Warranty Conditions

1) Special Warranty or Extended Warranties for certain parts of products (Module) does not include labor, only parts.
2) Bright dots / Dark dots hereinafter referred as Pixels within the permissible limit shall not be treated as defect and will not be covered under warranty. The range of permissible limit of Pixels anywhere on the screen is between 4 to 12 dots counted separately for Bright and Dark dots each depending upon the screen resolution of the respective product.
3) Customer has to remove all third parties software, hardware and parts prior to product service. LGEIL will not be held responsible for damage or loss to these items
4) In event of repair LGEIL shall endeavor to use new parts however in any case fresh parts are not available then LGEIL will have every right to use refurbished parts. The warranty on Replacement model / Refurbished part shall remain in force only for the unexpired period of the warranty based on original purchase.

Additional Warranty Limitations

1) Product issues due to deficient signal reception or set up adjustments.(Laptop, FPD, Commercial Display, Hotel TV, Projector, Hecto)
2) Warranty does not cover repair of any external accessories, installation & configuration of drivers, network & hardware optimizations, cabling or connection. .(Laptop, FPD, Commercial Display, Hotel TV, Projector, Hecto)
3) Product issues caused by use of parts, peripherals or software not recommended by LG.(Laptop, FPD, Commercial Display, Hotel TV, Projector, Hecto)
4) Damage or loss to program, data from removable storage media.
5) Due to periodic addition of various software/operating systems by the user, LG Electronics recommends you to make periodic backup copies of the data of Product stored on your hard disk drive or other storage devices as a precaution against possible failures, alteration or loss / corruption of data. In addition, before requesting service for Product, be sure to back up the data of Product and remove any confidential, proprietary or personal information, in the event of failure to do so by you, LGEIL shall not be responsible/does not guarantee against any misuse.
6) LGEIL does not keep any data back-up while repairing / replacing the unit and does not give any assurance in any manner whatsoever about the recovery of data. It is responsibility of the ;customer to take the data and software backup of the hard disk or any other storage media before providing the product to service center. If any data or content is lost during the service, LGEIL will not be held responsible.
7) Warranty does not cover repair of any external accessories, installation & configuration of drivers, network & hardware optimizations, BIOS updates system / data recovery, cabling or connection.
8) All Software programs, including the operating systems and software added to this product whether preloaded or shipped with the machine, or installed subsequently.

Standard AMC price on 1 year / 1 product basis

Standard AMC price on 1 year / 1 product basis
Product Category	Model / Category	Price
Air Conditioner (Less than 5 Yrs.)	Window AC	2400
	Split AC (Single Indoor)	3100
	Multi Split (Multi Indoor)	4900
	Split AC (Inverter Model)	4500
	Floor Standing AC	4900
Air Conditioner (Greater than 5 Yrs. & Less than 7 Yrs.)	Window AC	3800
	Split AC (Single Indoor)	4800
	Multi Split (Multi Indoor)	8000
	Split AC (Inverter Model)	7000
	Floor Standing AC	8000
REFRIGERATOR	Refrigerator Direct Cool (Single Door)	1000
	Refrigerator Upto 310 Ltr (Frost Free)	1600
	Refrigerator 320 to 400 Ltr (Frost Free)	1800
	Refrigerator 400 to 500 Ltr (Frost Free)	2800
	Refrigerator > 500 Ltr (Frost Free)	3500
	DIOS SxS	6000
WASHING MACHINE	Semi Automatic	1000
	Fully Automatic Top Load	1500
	Fully Automatic Front Load	2400
	Front Load with Dryer	3800
Air Purifier	Air Purifier (AS95GDWT0)	7000
	Air Purifier (AS60GDWT0)	5000
	Air Purifier (AS40GWWK0)	4000
Water Purifier	Water Purifier A2E (Basic RO only)	4500
	Water Purifier (Hot and Cold)	5500
	Water Purifier A2E Beta (RO + UF)	5500
	Water Purifier A2E G (RO + UF + UV)	5500
	Water Purifier Labour AMC #	2300
Other	Dish Washer	3000
AUDIO	Home Theatre	2000
	Portable Speakers	2200
	Sound bar HTS	2400
	X-Boom / DJ System	3600
LCD/PDP	19"/20"/22”/23"/24”, (<26”) LCD TV	1000
	26” LCD TV	1500
	32” LCD/PDP TV	2200
	37” LCD/PDP TV	3000
	42” LCD/PDP TV	4000
	42/47/50” LCD/PDP TV/3D	5000
	50” PDP 3D TV	6000
	55” LCD TV/60” PDP TV	8500
	65” PDP 3D TV	19000
LED/OLED	22”/24” LED Backlight TV	1200
	26”/28” LED Backlight TV	1700
	32” LED Backlight TV / 3D	3000
	40”/42”/43” LED BacklightTV / 3D	4500
	47” LED Backlight TV/3D	6000
	49”/50” LED Backlight TV/3D	8400
	55” LED Backlight TV/3D	11000
	60” LED Backlight TV/3D	19000
	65” LED Backlight TV/3D	21000
	70”/72” LED Backlight TV/3D	30000
	79” LED Backlight TV	35000
	55” OLED	40000
	65” OLED	50000
	77” OLED	70000
	84” /86” LED Backlight TV / 3D	70000
	98"/105” LED Backlight TV	280000
MICROWAVE OVEN	SOLO	600
	Grill	800
	Convection upto 28 L	1400
	Convection 32L	2000

Annual Maintenance Contract Discount Plans


1 Year AMC or 1 Product		2 Year AMC or 2 Product	3 Year AMC or 3 Product
AMC within 1 month of Product Purchase	AMC with in Products Warranty Period	2 Year AMC or 2 Product	3 Year AMC or 3 Product
15%	10%	15%	20%

1. All Prices are exclusive of all taxes
2. The discount amount will be on standard AMC price
3. Above discount cannot be clubbed with any other offer given by LG

AMC prices applicable for

- AIR CONDITIONER : Which are manufactured within 7 years from the date of entering into AMC contract and AMC end date should be < 8 years from date of manufacturing.
- Other products : Which are manufactured within 5 years from the date of entering into the AMC contract and AMC end date should be < 6 years from the date of manufacturing.

Manufacturing date shall be ascertained by LG engineer from the product serial number

LG Engineer/ Representative will provide receipt of payment made against services charges/AMC in the form of Electronic Receipt (SMS from LG Care and E-Mail).

* Annual Maintenance Contract

# No Discount applicable in Water Purifier Labour AMC.

Term & Conditions

1. This contract is offered to the customers who are residing within the municipal limits of the city/ town of company's authorized service centers. However customers residing outside the municipal limits of the city / town of our service centre can also opt for this contract, but in this case service will be undertaken only at the service centre and the customer will have to bring the set at his own expense to the service centre.
2. In case the service contract is to be entered into after the expiry of warranty period or of previous contract, the contract will be accepted subject to checking of the equipment by the company's representative and verifying that it is in working condition. In case set is found defective and any repair needs to be done, then it will be repaired first and then taken into contract and the cost (labor and parts) shall be borne by the customer.
3. All payments are to be made in advance along with the contract.
4. The contract shall be valid for a period as mentioned in the contract form, or the LGEILInvoice, duly signed by LGEILrepresentative.
5. Acceptance / Renewal of contract after expiry of the contract shall be at the discretion of the company.
6. The customer shall register the complaint at LG call centers only. Any change of address must be notified by the customer in advance.
7. The company shall be under no obligation to provide repair / service because of improper use, unauthorized alteration, modification or substitution of any part or Sr. No. of the machine is altered, defaced or removed, abnormal voltage fluctuation, rat bite, neglect, acts of god like floods, lightening, earthquakes etc.. or causes other than ordinary use. If our services are required as a result of the causes stated above, such services shall be at extra charge.
8. All defective components shall be replaced with compatible working parts and defective parts shall be company's property.
9. While every effort shall be made to give preferential attention to emergency breakdown of the equipment, the company shall not be held responsible for any loss arising.
10. In case the customer wants to cancel the contract before the completion of the contract period, there shall be no refund of the charges for unexpired period.
11. The contract is not transferable in event of resale / gift to any other person and no refund shall be given.
12. The equipment brought to the service center will remain there at customer risk and the company will not be responsible for any damages caused due to the factors beyond its control.
13. Damage to the product or any parts due to Transportation / Shifting is not covered under this contract.
14. The AMC shall cover the following parts under the AMC contract.
15. HA/AC Products: Compressor, Thermostat, Relay, OLP, Fan Motors, Timers, PCB, Heaters, Air dampers, Ice maker, temperature sensors, Evaporators, Condensers, Refrigerant charging, Driers, Capillary, Blowers, Fan Blade, Control box, Magnetron, Electrical switches, transformers (internal), Diodes, Capacitors, Wire harness, Wash & Spin motors, Gear box, Clutch Assy., Drum, Inner tub, Bellows, bearing & lip seal, Drain motor, Pump, Electrical valves, Buzzer, Suspension, Key Membrane, Remote PCB.
16. HE Products: Chassis, PCB, Tuner, Picture tube, LCD module, Electrical switches, PDP module, SMPS, FBT, Guns, Speakers, Capacitors, Diodes, Transformer, Transistors, IC, Remote PCB.
17. Main liner crack, Doors, Bulbs, rubber pads, remote, stabilizers, consumables, and any damage to the aesthetical components shall not be covered under this contract.
18. Water Purifier (Comprehensive): Only 1 time free replacement of all inside filters, i.e. Sediment, Pre Carbon, RO Membrane and Post Carbon filter at the time of entering in AMC and 3 time free replacement of Pre Filter Candle (after every 4 month) in 1 year. Any filter replacement apart from mentioned condition will be on chargeable basis only. This AMC shall the following parts under the AMC contract like Compressor (only for hot & cold model), Booster Pump, PCB, Sensors, Solenoid Valve, Low pressure switch, UV lamp.
19. Water purifier Labor AMC: Cover 3 preventive maintenance visits (for Electrolysis Sterilization) including replacement of Pre filter candle after every 4 months in 1 year, and attending to breakdown calls during the tenure of the contract. However, repair/replacement of spares/parts (if found defective) shall be on chargeable basis including consumables like all inside filters, gas (if applicable).
20. This contract does not include any kind of software support or installations. LGEIL shall not be responsible for damage to, or loss of, any programs, data or removable storage media including any consequential loss or damage.
21. All third party peripherals, whether purchased as a part of a system, or bundled with it, come with the prevailing agent's Warranty, and LGEIL makes no warranty whatsoever on their behalf. Example includes: Tata Indicom Phones, Printers or UPS.
22. This contract will not be valid for any item not supplied or certified from LGEIL and covers the base configuration only shipped from LGEIL Factory. Any Additions / Alterations to hardware will not form part of contract and will be chargeable to customer.
23. LGEIL will repair / replace any defective parts and correct any problems resulting from workmanship free of charge. LGEIL reserves the right to use reconditioned parts with performance parameters equal to those of new parts in connection with any services performed under LGEIL limited warranty. Defective parts needs to be submitted to LGEILor Authorized Service Center and becomes property of LGEIL.
24. All disputes are subject to New Delhi Jurisdiction
25. Pricing, Terms and Conditions are subject to change without any notice

AMC /Extended Warranty Price List (Within 30 Days of Product Purchase)

Product Category	Model / Category	Extended Warranty AMC within 30 days of Purchase
Product Category	Model / Category	1 Yr	2 Yr	3 Yr	4 Yr
LED/OLED	22”/24” LED Backlight TV	900	1500	2200	*
	26”/28” LED Backlight TV	1200	2100	3000	*
	32” LED Backlight TV / 3D	2000	3600	5000	*
	40”/42”/43” LED BacklightTV / 3D	3000	5200	7200	*
	47” LED Backlight TV/3D	4000	7000	9500	*
	49”/50” LED Backlight TV/3D	6000	11000	16000	*
	55” LED Backlight TV/3D	7500	14000	20000	*
	60” LED Backlight TV/3D	12000	23000	34000	*
	65” LED Backlight TV/3D	13000	24000	36000	*
	70”/72” LED Backlight TV/3D	19000	34000	45000	*
	79” LED Backlight TV	22000	40000	52000	*
	55” OLED	25000	45000	60000	*
	65” OLED	31000	55000	80000	*
	77” OLED	43000	77000	110000	*
	84” /86” LED Backlight TV / 3D	43000	77000	110000	*
	98"/105” LED Backlight TV	170000	310000	420000	*
Washing Machine	Semi automatic	800	1500	2100	*
	Fully automatic top load	1100	2100	3000	*
	Fully automatic front load	1900	3600	5000	*
	Front load with dryer	3000	5800	8100	*
MICROWAVE OVEN	Solo	500	900	1300	1700
	Grill	650	1300	1800	2300
	Convection upto 28 L	1100	2200	3200	4100
	Convection 32L	1600	3200	4500	5800
Air Purifier	Air Purifier (AS95GDWT0)	5600	10500	14700	18200
	Air Purifier (AS60GDWT0)	4000	7500	10500	13000
	Air Purifier (AS40GWWK0)	3300	6000	8400	10400
Water Purifier	Water Purifier A2E (Basic RO Only)	3500	7000	9900	13200
	Water Purifier (Hot and Cold)	4300	8600	12000	16000
	Water Purifier A2E Beta (RO + UF)	4300	8600	12000	16000
	Water Purifier A2E G (RO + UF + UV)	4300	8600	12000	16000
Other	Dish Washer	2100	4000	5800	7500
Air Conditioner (Less than 5 Yrs.)	Window AC	2000	3800	5400	7100
	Split AC (Single Indoor)	2600	4900	7000	9200
	Split AC (Inverter Model)	3700	7100	10100	13400
REFRIGERATOR	Refrigerator Direct cool (Single Door)	800	1600	2300	3000
	Refrigerator Upto 300 Ltr (Frost Free)	1300	2600	3700	4800
	Refrigerator 301 to 400 Ltr (Frost Free)	1400	2800	4000	5200
	Refrigerator 400 to 500 Ltr (Frost Free)	2200	4300	5900	7500
	Refrigerator > 500 Ltr (Fost Free)	2800	5400	7700	10200
	DIOS SxS	4800	9400	13900	17500
AUDIO	Home Theatre	1600	2800	4000	*
	Portable Speakers	1800	3100	4500	*
	Sound bar HTS	2000	3400	5000	*
	X-Boom / DJ System	2900	5000	7600	*

1. All prices are exclusive of all taxes
2. Above price cannot be clubbed with any other offer given by LG

AMC prices applicable for

- All Products : Which are manufactured within 5 years from the date of entering into the AMC contract and AMC end date should be < 6 years from the date of manufacturing.

Manufacturing date shall be ascertained by LG Representative from the product serial number

LG Representative will provide receipt of payment made against AMC Charges in the form of Electronic Receipt (SMS from LG Care and E-Mail).

* Washing Machine, LED/OLED and Audio Products 4th year Extended Warranty AMC not applicable.

#Annual Maintenance Contract

Term & Conditions

1. This contract is offered to the customers who are residing within the municipal limits of the city/ town of company's authorized service centers. However customers residing outside the municipal limits of the city / town of our service centre can also opt for this contract, but in this case service will be undertaken only at the service centre and the customer will have to bring the set at his own expense to the service centre.
2. In case the service contract is to be entered into after the expiry of warranty period or of previous contract, the contract will be accepted subject to checking of the equipment by the company's representative and verifying that it is in working condition. In case set is found defective and any repair needs to be done, then it will be repaired first and then taken into contract and the cost (labor and parts) shall be borne by the customer.
3. All payments are to be made in advance along with the contract.
4. The contract shall be valid for a period as mentioned in the contract form, or the LGEILInvoice, duly signed by LGEILrepresentative.
5. Acceptance / Renewal of contract after expiry of the contract shall be at the discretion of the company.
6. The customer shall register the complaint at LG call centers only. Any change of address must be notified by the customer in advance.
7. The company shall be under no obligation to provide repair / service because of improper use, unauthorized alteration, modification or substitution of any part or Sr. No. of the machine is altered, defaced or removed, abnormal voltage fluctuation, rat bite, neglect, acts of god like floods, lightening, earthquakes etc.. or causes other than ordinary use. If our services are required as a result of the causes stated above, such services shall be at extra charge.
8. All defective components shall be replaced with compatible working parts and defective parts shall be company's property.
9. While every effort shall be made to give preferential attention to emergency breakdown of the equipment, the company shall not be held responsible for any loss arising.
10. In case the customer wants to cancel the contract before the completion of the contract period, there shall be no refund of the charges for unexpired period.
11. The contract is not transferable in event of resale / gift to any other person and no refund shall be given.
12. The equipment brought to the service center will remain there at customer risk and the company will not be responsible for any damages caused due to the factors beyond its control.
13. Damage to the product or any parts due to Transportation / Shifting is not covered under this contract.
14. The AMC shall cover the following parts under the AMC contract.
15. HA/AC Products: Compressor, Thermostat, Relay, OLP, Fan Motors, Timers, PCB, Heaters, Air dampers, Ice maker, temperature sensors, Evaporators, Condensers, Refrigerant charging, Driers, Capillary, Blowers, Fan Blade, Control box, Magnetron, Electrical switches, transformers (internal), Diodes, Capacitors, Wire harness, Wash & Spin motors, Gear box, Clutch Assy., Drum, Inner tub, Bellows, bearing & lip seal, Drain motor, Pump, Electrical valves, Buzzer, Suspension, Key Membrane, Remote PCB.
16. HE Products: Chassis, PCB, Tuner, Picture tube, LCD module, Electrical switches, PDP module, SMPS, FBT, Guns, Speakers, Capacitors, Diodes, Transformer, Transistors, IC, Remote PCB.
17. Main liner crack, Doors, Bulbs, rubber pads, remote, stabilizers, consumables, and any damage to the aesthetical components shall not be covered under this contract.
18. Water Purifier (Comprehensive): Only 1 time free replacement of all inside filters, i.e. Sediment, Pre Carbon, RO Membrane and Post Carbon filter at the time of entering in AMC and 3 time free replacement of Pre Filter Candle (after every 4 month) in 1 year. Any filter replacement apart from mentioned condition will be on chargeable basis only. This AMC shall the following parts under the AMC contract like Compressor (only for hot & cold model), Booster Pump, PCB, Sensors, Solenoid Valve, Low pressure switch, UV lamp.
19. Water purifier Labor AMC: Cover 3 preventive maintenance visits (for Electrolysis Sterilization) including replacement of Pre filter candle after every 4 months in 1 year, and attending to breakdown calls during the tenure of the contract. However, repair/replacement of spares/parts (if found defective) shall be on chargeable basis including consumables like all inside filters, gas (if applicable).
20. This contract does not include any kind of software support or installations. LGEIL shall not be responsible for damage to, or loss of, any programs, data or removable storage media including any consequential loss or damage.
21. All third party peripherals, whether purchased as a part of a system, or bundled with it, come with the prevailing agent's Warranty, and LGEIL makes no warranty whatsoever on their behalf. Example includes: Tata Indicom Phones, Printers or UPS.
22. This contract will not be valid for any item not supplied or certified from LGEIL and covers the base configuration only shipped from LGEIL Factory. Any Additions / Alterations to hardware will not form part of contract and will be chargeable to customer.
23. LGEIL will repair / replace any defective parts and correct any problems resulting from workmanship free of charge. LGEIL reserves the right to use reconditioned parts with performance parameters equal to those of new parts in connection with any services performed under LGEIL limited warranty. Defective parts needs to be submitted to LGEILor Authorized Service Center and becomes property of LGEIL.
24. All disputes are subject to New Delhi Jurisdiction
25. Pricing, Terms and Conditions are subject to change without any notice

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