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We will give you LG warranty information here We will give you LG warranty information here

Warranty Information

We will give you LG warranty information here

LG Electronics guarantees free repair service to its products within the warranty period through its Authorized Service Centers. Each LG product has a different set of warranty conditions, so please refer to information below.

Guidance for SVC Repair Cost

Services that LG customers can avail:

  • In-Home : Professional technicians visit your home to service your Product as per your comfort
  • Carry-In : Customer bring in his / her product to the nearest service center for service

In-warranty Service

If the defect or failure occurs while using the product in normal condition (functional defect) within the warranty period, In such case the customer can avail in warranty service by providing the purchase invoice at the time of service.

Out of warranty service

Items Applied as Out of Warranty Service

Items Applied as Out of Warranty Service
Out of warranty After expiry of Product standard warranty period ,all services are on chargeable basis to the customer.
Re-Install/Removal Re-install /second demo/ explanation /external connections ,requests like connecting the external device etc. are chargeable
Product of Different company Faulty product of other company/ interconnected device except for the product that the customer request. (Router, Set top, Game consol, Cable/alloter, drainage pump, tempered glass, Assembled PC, S/W of other company and so forth)
Expendability In case that the expendable part’s warranty is expired/ lifespan is ended.
(Battery, Filters, Ramps, Head, Tonner, Drum, Ink and so forth)
In case that the product is defect due to the customer use the part that is not provided by LG or option items
Natural disaster In case that the product ‘s defect due to natural disaster (Earthquake, Cyclone, Storm, strike of lighting, flood, etc ), fire, damage from sea wind and so forth
Customer Carelessness
  • In case that the product is defect from customer’s fault(Including software)
  • In case that the product is defect due to the customer doesn’t keep the caution of user manual.
  • In case that the product is defect due to the customer make a rooting, modification by himself not by LG authorized service center.
  • In case that the product is defect due to customer carelessness without any confirmation in advance like the faulty of circuit breaker, socket, multiple tap and mis-power on, plug in error, etc
  • In case that the customer request the service due to cut off the water, stop the water/ gas ,etc
  • In case that the customer request the service due to the external environment like faulty of internet service, antenna, wired signal and so forth.
Etc. It’s just customer’s request even though the product is not defect
(It’ll be charged to the customer even though the product is in In-warranty.)
ex. Check whether the product is normal or abnormal.
Cleaning filter due to the blockage of the product filter and so forth.

It’ll be helpful if the customer check the LG service homepage for examining product simply or seeking the trouble shooting.

Standard to estimate SVC charge

Service cost is made up of part cost and repair charges like the below.

Part charges :
Means the price of the part/s consumed in repairing the product. The part charge will be communicated by the engineer before carry out the repair
Repair charges :
Repair charge means the engineer’s fee according to the repair level. Refer the table
Transport charges :
Transportation charges applicable when the product is taken to the workshop for repair
In case of Gas Charging in AC / Refrigerator the transportation charges is applicable for home service.
Inspection charges :
Inspection charges applicable in case customer not interested in availing repair service. refuses for
Site Inspection Charges :
These charges are applicable in case of customer desire for site inspection for installation of air conditioner
These charges can be adjusted in case AC installation done by same service center

Repair Cost for In-home & Carry-in Service

Repair Cost for In-home and Carry-in Service
Product Group Model Category Carry In In Home Transport#
FPD/Signage TV/Commercial TV/Hotel TV/Monitor up to 24 300 400 250
26 to 32 500 600 250
33 to 43 700 900 400
44 to 54 800 1000 500
55 to 65 1000 1400 1200
66 to 75 1200 2000 1500
Above 75 1500 2500 2000
CRT TV 400 500 300
Audio Video DVD Player 250 350 250
Audio System/Home Theatre 350 450 250
Song Star 300 - -
Washing Machine Semi Automatic 300 400 400
Fully Automatic: Top Load 400 500 500
Fully Automatic: Front Load 500 600 500
Dishwasher 500 750 500
Chemical Wash* 400 400 -
Projection Device Projection Tv-40 & Above 1000 1500 1000
Data Projector 1200 1500 250
Microwave Oven 300 450 250
Vacuum Cleaner 300 400 250
Water Purifier - 450 150
Sterilization - 600 150
Air Purifier 350 500 250
Refrigerator Direct Cool 350 450 500
Frost free(Upto 300 lt) 350 500 500
Frost free(301~401 lt) 400 550 500
Frost free(Above 400 Lt) 450 650 500
Side by side DIOS - 900 800
Air Conditioner Window AC 300 400 500
Split/Art Cool/Inverter AC 400 550 500
Multi Split/Floor standing 600 700 500
Jet Pump Service - 150 -
Site Inspection charges* - 350 -
Fan 250 350 250

 Transport applicable only when set is taken to workshop(AC gas charging transportation to be collected for in Home service also).

 Chemical wash & Gas charges rates are exclusive of service charge.

 To be adjusted against AC Installation Charges

 In home service for laptop and data projector is applicable in limited cities Rates mentioned are exclusive of tax No service charges applicable if complaint repeats within 3 months from date of service invoice. Charges mentioned above are w.e.f 13 Jun-2020 & are subjected to change without prior notice Service charges are applicable for customer abused set both I/W and O/W

Inspection Charges :

Inspection Charges
INSPECTION CHARGES  
INSPECTION 350

 Inspection charges to be taken only when customer refuses for repair after inspection

Gas Charging Charges :

Gas Charging Charges
Gas Charging Gas Filling Labor Gas Amount Transportation
Window AC (R22) / Inverter 1100 1100 500
Split AC (R22) 1500 1500 500
Inverter AC 2750 2750 500
Multi Split/Floor Standing 2500 2500 500
Direct Cool(R134A) 600 600 500
Frost free/Side by side DIOS(R134A) 675 675 500
Direct Cool/Frost Free (600A) 850 850 500
DIOS (SXS) (600A) 900 900 800
Water Purifier 650 650 150

 In case compressor failed during compressor warranty period, Gas charging is not chargeable from customer
 Extra VAT is applicable on gas amount

Installation/ Dismantling

Installation/ Dismantling
Product Install Dismantle Re-install
Window AC 500 400 500
Split AC 1500 500 1000
Floor Stand/ Multi split 2500 1000 2500
Water Purifier 300 400 300
Up to 32 LED/LCD 200 200 200
> 32 to 50 300 250 300
>= 55 to 65 500 300 500
Above 65 1000 500 1000
DIOS 400 300 400
Fully Automatic : Top/Front load 300 250 300
Other Product 200 200 200

 Standard Installation apply
 Civil/Welding & Electrical work will cost extra as per actual

Extra Material Charges in AC Installation

Extra Material Charges in AC Installation
Item Unit Normal Split AC Inverter AC
Copper piping with Insulation + Electric wire + VinylTape Per running Meter 550 750
4 Core Power Card-only inverter Per running Meter - 60
Drain pipe (wire mesh-1" Dia with insulation) Per running Meter 20 70
Standard outdoor wall bracket With vibration pad Per unit 750 750
Fixing of ODU with Stand (labor only)******* Per unit 200 200

 No extra labor money to be charged for installation against extra material used

 ODU Stand arranged by customer himself / Provided by dealer.

Product Group Carry In In Home Transport
Personal Computer Desktop PC 400 500 300
Notebook PC 500 1000 300
Hecto Software Upgrade 400 500 250
Realignment - 1000 -
Hardware/Part Replacement 1200 1500 250
Mobile Phones Feature Phone 200 - -
Smart Phone 350 - -
Software Upgrade 150 - -
Phone Unlock(I/W & O/W) 150 - -
Accessory Delivery charges - 200 -
Data Storage 100 - -

 In home service for laptop is applicable in limited cities

Terms & Conditions :

  • All applicable Taxsare additional to the above charges.
  • Charges mentioned above are w.e.f10thFeb-2021 & are subjected to change without prior notice.
  • Service charges are applicable for customer abused set both I/W and O/W.
  • LCD/LED/PDP/OLED TV/ LED Monitor reinstallation standard labor charge + Bracket charge apply.
  • If Customer visiting center no service charges applicable for accessories.
  • For compressor failure cases during compressor warranty period, gas charging is not to be paid by customer.
  • Inspection charges applicable only where customer refuse for repair.
  • No inspection charges to be collected if LG is not able to repair product.
  • Inspection charges validity for 3 days, To be adjusted during repair of product.
  • No service charges applicable if complaint repeats within 3 months from date of service invoice.
  • Transport applicable only when set is taken to workshop (Split AC gas charging transportation to be collected for in Home service also).
  • Additional standard service charges also to be paid by customer.
  • Site Inspection charges to be adjusted against AC Installation charges.
  • In home service for laptop & data projector is applicable in limited cities.
  • Standard installation apply. Civil/welding/Electrical work will cost extra as per actual.
  • No extra labor money to be charged for installation against extra material used.
  • ODU stand arranged by customer himself / provided by dealer.

Guidance for Warranty Period

Warranty Terms & Conditions :

Warranty Conditions :

  • 1) Warranty is confined to the first purchase of the LG product only & is non-transferable.
  • 2) Proof of purchase (i.e. Purchase invoice or purchase receipt) along with corresponding model and/or the serial number of the unit must be presented when requesting service under warranty.
  • 3) Repairs under warranty shall be carried out by an authorized service personnel only.
  • 4) In case of repairs or replacement of any part/s of the unit, this warranty will thereafter continue and remain in force only for the unexpired period of the warranty. Replacement of parts would be purely at the discretion of LGEIL alone. In case the replacement of the entire unit is being made, (subject to the sole discretion of LGEIL), the same model shall be replaced and in the event such model has been discontinued, it shall be replaced with the model equivalent as deemed by LGEIL.
  • 5) For units installed beyond municipal limits of the jurisdiction of company’s Authorized Service Center, on-site warranty is not applicable and it is the responsibility of the customer to contact the nearest authorized service center and bring the unit to the authorized service center at its own cost and risk. All expenses incurred in collecting the units or parts thereof from the company’s authorized service center, as well as expenses incurred in deputizing of service personnel/technicians towards conveyance and other incidentals etc. will be borne by the customer. Local Charges for transportation and handling charges may vary from location to location. Customers are advised to verify before.
  • 6) The company or its Authorized Service Center reserves the right to retain any part/s or component replaced at its discretion, in the event of a defect being noticed in the equipment during warranty period. Where a warranty is provided the product or part replaced becomes the property of LGEIL.
  • 7) It is the sole responsibility of the customer to provide necessary support to the company if the unit to be installed is not suitable for the installer or the service engineer to reach.
  • 8) This warranty will automatically terminate on the expiry of the warranty period as specified in the warranty table, even if LG product or part may not be in use for any time during the warranty period for any reason.
  • 9) In case of any unpredicted situation and spares not being available, LG’s prevailing depreciation policy (subject to the sole discretion of LGEIL & could be change without prior notice) will be applied on the product as a solution.
  • 10) No Dealer/Distributor/Retailer has authority to vary the terms of above warranty.
  • 11) Only courts in state of Delhi and places where LGEIL has its branch office shall have the jurisdiction for settling any claims, disputes arising under the warranty.

Warranty Limitations :

  • 1) Damage or Failure caused by unauthorized modification or alteration or if it is used for other than the intended purpose or caused by improper or reckless use, which shall be determined by the company personnel.
  • 2) The unit shall be operated at input voltage and frequency as per the user manual. Any failure due to voltage / fluctuation beyond specified tolerance will not be covered under warranty.
  • 3) Consequential or resulting liability, damage or loss to property or life arising directly or indirectly out of any defect in the LG product. The company’s obligation under this warranty shall be limited to repair of defective parts only under the warranty period.
  • 4) Warranty does not cover repair of any external accessories supplied by Dealer/LG as promotional scheme irrespective whether the same is manufactured by LG or some other manufacturer, installation & configuration of drivers, network & hardware optimizations, cabling or connection.
  • 5) Damage caused by transportation and handling, including scratches, dents, chips, and/or other damage to the finish of your product, unless such damage results from defect in materials or workmanship and is reported within fifteen (15) days of purchase (Call 1800-315-9999 or 1800-180-9999).
  • 6) On removal, tampering or alteration of any identification labels on the machine or any of its components including serial number
  • 7) If the product has not been installed, operated, maintained or used in accordance with the instructions and / or specifications given in the Operating Instruction Booklet provided with the product.
  • 8) The warranty card is not completed properly at the time of purchase.
  • 9) Any defects, damage, malfunction or failure resulting from alterations, accident, misuse, abuse (viz , spurious/fake accessories, scratches on screen, forcible attachment into USB port resulting in damage of pins, using liquids or non-recommended cleaners on screen or CD- Rom lenses etc.), fire, liquid spillage, miss-adjustment of controls, use on an incorrect voltage, power surges and dips, thunderstorm activity, acts of God, voltage supply problems, tampering or unauthorized repairs by any persons, use of defective or incompatible accessories, the operation of a computer virus of any kind, exposure to abnormally corrosive conditions, improper installation, repair or maintenance or entry by any insect, vermin or foreign object in the Product. Improper repair includes use of parts not approved or specified by LGEIL.
  • 10) Damage or missing items to any display, open box, discounted or refurbished product.
  • 11) Warranty doesn’t cover any compatibility and connectivity issue.
  • 12) Damage caused by commercial, business or industrial purpose, except the air conditioning commercial systems and B2B products. The warranty is valid for equipment dedicated to domestic use only. Commercial or industrial use means products are subjected to harsh and repetitive work involving abuse whose components are forced to operational limits
  • 13) Goods(products) that are not distributed within the region of LG India.

Warranty Period : By Product

Warranty Period : By Product
Type Pdt Component Warranty
Window 1 Compressor - 5
Split 1 Compressor - 5
Inverter 1 Compressor - 10
Additional Warranty Conditions
  • 1) (4 or 9) years (depending on model) additional warranty on Compressor will continue even after the expiry of 1 year basic warranty period from the date of purchase. This warranty cover Compressor only. Gas/Gas Charging will be charged to the customer. Gas charging is included only when compressor is defective & inoperative. During the additional warranty period, it does not cover any part such as condenser coil, evaporator coil, capillary, suction line, electronic parts etc. Standard visiting charges will be applicable within the municipal limit of town where LG Electronics India Pvt. Ltd. (LGEIL) has it's Authorized Service centre. Service outside municipal limit will to and fro traveling, other incidental expenses in addition to standard visiting charges, as prevailing policy from attract time to time. During the warranty period, only the parts replaced or repaired shall be free of costs, but service charges shall always be payable by the customer.
  • 2) Any alteration in the installation position or shifting of the Air-Conditioner from one premises to another should be carried out by the LG Electronics customer care center or its authorized service franchisee / sales and service dealer only. Such change if address of the installation must be notified to LG Electronics customer care center.
  • 3) Two (2) free preventive maintenance services (Labor only) will be provided to the customer during the first year of warranty period. To avail these free services customer has to register the call at the call center no. 1800-315-9999 or 1800-180-9999. After expiry of twelve (12) months from the date of purchase LGEIL is not liable for any free services.
Additional Warranty Limitations
  • 1) Damage caused by improper installation of equipment. All LG AC have particular specifications that must be respected by the staff in charge of the installation. LG provides continuous education & updated information to Service Centers on this issue. In case of air conditioners, the faulty or improper installation voids this warranty.
  • 2) Damage resulting from improper maintenance or lack of maintenance in Air Conditioner. Regular maintenance of equipment should be done at least every 3 months.
  • 3) Damage to external surfaces, furniture, plastic parts, control remotes, batteries, tapes, heads, filters, hoses, cables, antennas, switches, speakers, light bulbs, adapters, projector lamps, belt washers, microwave plates and other accessories.(No replaces of missing accessories after delivery of the product to the store).
Refrigerators
Type Pdt Component Warranty
Direct Cool 1 Compressor – 5, Inverter Compressor -10
Frost Free 1 Compressor – 5, Inverter Compressor -10
DIOS 1 Compressor – 5, Linear Compressor -10
Additional Warranty Conditions
  • 1) (4 or 9) years (depending on models) additional warranty on Compressor will continue even after the expiry of 1 year basic warranty period from the date of purchase. This warranty covers Compressor only. Gas/Gas Charging will be charged to the customer. Gas charging is included only when compressor is defective & inoperative. During the additional warranty period, it does not cover any part such as condenser, freezer, capillary, suction line, overload protector, relay, thermostat etc. Standard visiting charges will be applicable within the municipal limit of town where LG Electronics India Pvt. Ltd. (LGEIL) has its Authorized Service centre. Service outside municipal limit will attract to and fro traveling, other incidental expenses in addition to standard visiting charges, as prevailing policy from time to time. During the warranty period, only the parts replaced or repaired shall be free of costs, but service charges shall always be payable by the customer.
  • 2) If any colored internal or external components are replaced, there will be commitment to ensure that the shades match with the original or other components. The replaced shades, patterns, tints may vary from the customer’s unit due to continuous usage of the unit. Any matching components changed at customer’s request will be on chargeable basis except the component which actually needed.
  • 3) Special Warranty or Extended Warranties for certain parts of products (Compressor) does not include labor, only parts.
Washing Machine
Type Pdt Component Warranty
Semi Automatic 2
Top Loading Fully Automatic 2 Direct Drive Motor -10
Front Loading Fully Automatic 2 Direct Drive Motor -10
Additional Warranty Conditions
  • 1) 2 years warranty is applicable on all parts except Lint filter, knobs, inlet/otlet hose & Top covers.
  • 2) Special Warranty or Extended Warranties for certain parts of products (DD Motor, Main Motor ) does not include labor, only parts.
Dish Washer
Type Pdt Component Warranty
Dishwasher 2 Direct Drive Motor -10
Microwave Oven
Type Pdt Component Warranty
Solo/Grill/Convection 1 Charcoal Heater - 10
Additional Warranty Conditions
  • 1) 9 Year warranty on the Charcoal Lighting Heater will continue even after the expiry of 1 year basic warranty period from the date of purchase. This warranty covers Charcoal Lighting Heater only. During the additional warranty period, it does not cover parts such as PCB/Controller Assembly, High Voltage Diode, High Voltage Capacitor, Magnetron, Quartz Heater, Convection Heater Assembly, High Voltage Transformer, Thermostat, T.T Motor, Fan Motor, Cavity etc. The standard visiting charges will be applicable within municipal limit of town where LG Electronics India Pvt. Ltd. (LG) has its Authorized Service Centre. Service outside municipal limit will attract to and fro travelling, other incidental expenses in addition to standard visiting charges, as per the prevailing policy from time to time. During the additional warranty period only the parts replaced or repaired shall be free of costs, but service charges shall always be payable by the customer.
Audio Products
Type Pdt Component Warranty
Micro System 1
Mini System 1
Home Theatre System 1
MP3 Player 1
Car Audio System 2
Additional Warranty Conditions
  • 1) In event of repair LGEIL shall endeavor to use new parts however in any case fresh parts are not available then LGEIL will have every right to use refurbished parts. The warranty on Replacement model / Refurbished part shall remain in force only for the unexpired period of the warranty based on original purchase.
  • 2) Special Warranty or Extended Warranties for certain parts of products (CD tray and control panel) does not include labor, only parts. The CD assembly includes the optical lens.
  • 3) Warranty is for Microphone and Wireless Sub Microphone along with RF pack.(Song Star)
  • 4) The warranty on recording pack and song pack is of 6 Months from the date of purchase.(Song Star)
Additional Warranty Limitations
  • 1) Usage of other wires or cutting of wires or putting additional wires not provided with the standard accessories with this equipment.(Mobile, Photo Printer, Mobile Accessory, Song Star)
  • 2) Warranty doesn’t cover any mismatch between the song’s number in songstar & the songs number embedded in Microphone.(Song Star)
  • 3) Warranty doesn’t cover any loss to the recorded data due to any reason.(Song Star)
Vacuum Cleaner
Type Pdt Component Warranty
Vacuum Cleaner 1
Television
Type Pdt Component Warranty
LED/LCD/PDP TV 1
FPD Additional Warranty Conditions
  • 1) Bright dots / Dark dots hereinafter referred as Pixels within the permissible limit shall not be treated as defect and will not be covered under warranty. The range of permissible limit of Pixels anywhere on the screen is between 4 to 12 dots counted separately for Bright & Dark dots each depending upon the screen resolution of the respective product.
  • 2) Customer has to remove all third parties software, hardware and parts prior to product service. LGEIL will not be held responsible for damage or loss to these items.
  • 3) Special Warranty or Extended Warranties for certain parts of products (Module LCD / PDP) is inclusive of labor.
  • 4) In event of repair LGEIL shall endeavor to use new parts however in any case fresh parts are not available then LGEIL will have every right to use refurbished parts. The warranty on Replacement model / Refurbished part shall remain in force only for the unexpired period of the warranty based on original purchase.
Additional Warranty Limitations
  • 1) Product issues due to deficient signal reception or set up adjustments.
  • 2) Warranty does not cover repair of any external accessories, installation & configuration of drivers, network & hardware optimizations,cabling or connection.
  • 3) Product issues caused by use of parts, peripherals or software not recommended by LG.
  • 4) Damage or loss to program, data from removable storage media.
  • 5) Due to periodic addition of various software/operating systems by the user, LG Electronics recommends you to make periodic backup copies of the data of Product stored on your hard disk drive or other storage devices as a precaution against possible failures, alteration or loss / corruption of data. In addition, before requesting service for Product, be sure to back up the data of Product and remove any confidential, proprietary or personal information, in the event of failure to do so by you, LGEIL shall not be responsible/does not guarantee against any misuse.
  • 6) LGEIL does not keep any data back-up while repairing / replacing the unit and does not give any assurance in any manner whatsoever about the recovery of data. It is responsibility of the ;;/customer to take the data and software backup of the hard disk or any other storage media before providing the product to service center. If any data or content is lost during the service, LGEIL will not be held responsible
  • 7) Warranty does not cover repair of any external accessories, installation & configuration of drivers, network & hardware optimizations, BIOS updates system / data recovery, cabling or connection.
  • 8) All Software programs, including the operating systems and software added to this product whether preloaded or shipped with the machine, or installed subsequently.
  • 9) Image Sticking or Image Retention caused by displaying fixed image or same pattern for a long time. Refer to “Recommendation of operation time & condition” for optimized operation in owner manual.
Water Purifier
Type Pdt Component Warranty
Water Purifier 1
Additional Warranty Conditions
  • LG offers 3 free visits for PM (Preventive Maintenance) in which complete Electrolysis Sterilization will be done & out-sediment Pre Filter Candle will be replaced at each visit.
Additional Warranty Limitations
  • Replacement of all inside filters (Sediment, Pre carbon, Post Carbon, RO Membrane, UF) are not covered by this warranty
Video
Type Pdt Component Warranty
DVD ,DVD-R & Blue Ray 1
Commercial Products
Type Pdt Component Warranty
Projector 3 Lamp – 0.5 Year or 500 Hours only
Hotel TV 2
Commercial TV 3
Security Systems 3
Video Conferencing System 1
B2B Products (Hotel TV, Projector, Hecto, Security Systems, Commercial TV, VCS) Additional Warranty Conditions
  • 1) In event of repair LGEIL shall endeavor to use new parts however in any case fresh parts are not available then LGEIL will have every right to use refurbished parts. The warranty on Replacement model / Refurbished part shall remain in force only for the unexpired period of the warranty based on original purchase.
  • 2) Bright dots / Dark dots hereinafter referred as Pixels within the permissible limit shall not be treated as defect and will not be covered under warranty. The range of permissible limit of Pixels anywhere on the screen is between 4 to 12 dots counted separately for Bright and Dark dots each depending upon the screen resolution of the respective product.
  • 3) Customer has to remove all third parties software, hardware and parts prior to product service. LGEIL will not be held responsible for damage or loss to these items.
  • 4) It is responsibility of the customer to remove and provide only (if installation has been done) projector to Service Engineer when visited onsite for repair or maintenance. LGEIL will not be held responsible for damage or loss to these items.
Additional Warranty Limitations
  • 1) To any wear & tear including to projector lamp, if the product is used in commercial, industrial ,educational or rental applications (Projector)
  • 2) To Projector Lamp after 6 months of purchase, whether made to use or not. (Projector)
  • 3) LGEIL will replace optical engine if the product have more than 3 defective pixels in standard warranty period. The lamp unit will provide 500 hours or 6 months warranty (whichever come first) if the product without abnormal shutdown. When projector need inspection or repair, if the product installed over 3.0 meters or secured by security system (like metal case or other security products), customer has to move the projector to accessible area and re-installation of the projector.
  • 4) Product issues due to deficient signal reception or set up adjustments.
  • 5) Warranty does not cover repair of any external accessories, installation & configuration of drivers, network & hardware optimizations, cabling or connection.
  • 6) Product issues caused by use of parts, peripherals or software not recommended by LG.
  • 7) Damage or loss to program, data from removable storage media.
  • 8) Due to periodic addition of various software/operating systems by the user, LG Electronics recommends you to make periodic backup copies of the data of Product stored on your hard disk drive or other storage devices as a precaution against possible failures, alteration or loss / corruption of data. In addition, before requesting service for Product, be sure to back up the data of Product and remove any confidential, proprietary or personal information, in the event of failure to do so by you, LGEIL shall not be responsible/does not guarantee against any misuse.
  • 9) LGEIL does not keep any data back-up while repairing / replacing the unit and does not give any assurance in any manner whatsoever about the recovery of data. It is responsibility of the ;;/customer to take the data and software backup of the hard disk or any other storage media before providing the product to service center. If any data or content is lost during the service, LGEIL will not be held responsable.
  • 10) Warranty does not cover repair of any external accessories, installation & configuration of drivers, network & hardware optimizations, BIOS updates system / data recovery, cabling or connection
  • 11) All Software programs, including the operating systems and software added to this product whether preloaded or shipped with the machine, or installed subsequently.
  • 12) Image Sticking or Image Retention caused by displaying fixed image or same pattern for a long time. Refer to “Recommendation of operation time & condition” for optimized operation in owner manual.
  • 13) The lamp life time of display panel is determined as the time which luminance of the lamp is 50% compared to that of initial value and shall not be covered under warranty.
Mobile phone
Type Pdt Component Warranty
Mobile Handset 1
Mobile Accessories 0.5
Additional Warranty Conditions
  • 1) In event of repair LGEIL shall endeavor to use new parts however in any case fresh parts are not available then LGEIL will have every right to use refurbished parts. The warranty on Replacement model / Refurbished part shall remain in force only for the unexpired period of the warranty based on original purchase.
Additional Warranty Limitations
  • 1) Usage of other wires or cutting of wires or putting additional wires not provided with the standard accessories with this equipment.
IT
Type Pdt Component Warranty
Monitor 3
Laptop/Notebook PC 3 Adapter,Battery-1
IT Products (Monitor, OSD & Laptop) Additional Warranty Conditions
  • 1) Special Warranty or Extended Warranties for certain parts of products (Module) does not include labor, only parts.
  • 2) Bright dots / Dark dots hereinafter referred as Pixels within the permissible limit shall not be treated as defect and will not be covered under warranty. The range of permissible limit of Pixels anywhere on the screen is between 4 to 12 dots counted separately for Bright and Dark dots each depending upon the screen resolution of the respective product.
  • 3) Customer has to remove all third parties software, hardware and parts prior to product service. LGEIL will not be held responsible for damage or loss to these items
  • 4) In event of repair LGEIL shall endeavor to use new parts however in any case fresh parts are not available then LGEIL will have every right to use refurbished parts. The warranty on Replacement model / Refurbished part shall remain in force only for the unexpired period of the warranty based on original purchase.
Additional Warranty Limitations
  • 1) Product issues due to deficient signal reception or set up adjustments.(Laptop, FPD, Commercial Display, Hotel TV, Projector, Hecto)
  • 2) Warranty does not cover repair of any external accessories, installation & configuration of drivers, network & hardware optimizations, cabling or connection. .(Laptop, FPD, Commercial Display, Hotel TV, Projector, Hecto)
  • 3) Product issues caused by use of parts, peripherals or software not recommended by LG.(Laptop, FPD, Commercial Display, Hotel TV, Projector, Hecto)
  • 4) Damage or loss to program, data from removable storage media.
  • 5) Due to periodic addition of various software/operating systems by the user, LG Electronics recommends you to make periodic backup copies of the data of Product stored on your hard disk drive or other storage devices as a precaution against possible failures, alteration or loss / corruption of data. In addition, before requesting service for Product, be sure to back up the data of Product and remove any confidential, proprietary or personal information, in the event of failure to do so by you, LGEIL shall not be responsible/does not guarantee against any misuse.
  • 6) LGEIL does not keep any data back-up while repairing / replacing the unit and does not give any assurance in any manner whatsoever about the recovery of data. It is responsibility of the ;customer to take the data and software backup of the hard disk or any other storage media before providing the product to service center. If any data or content is lost during the service, LGEIL will not be held responsible.
  • 7) Warranty does not cover repair of any external accessories, installation & configuration of drivers, network & hardware optimizations, BIOS updates system / data recovery, cabling or connection.
  • 8) All Software programs, including the operating systems and software added to this product whether preloaded or shipped with the machine, or installed subsequently.

Standard AMC price on 1 year / 1 product basis

Standard AMC price on 1 year / 1 product basis
Product Category Model / Category Price
Air Conditioner
(Less than 5 Yrs.)		 Window AC 2400
Split AC (Single Indoor) 3100
Multi Split (Multi Indoor) 4900
Split AC (Inverter Model) 4500
Floor Standing AC 4900
Air Conditioner
(Greater than 5 Yrs. & Less than 7 Yrs.)		 Window AC 3800
Split AC (Single Indoor) 4800
Multi Split (Multi Indoor) 8000
Split AC (Inverter Model) 7000
Floor Standing AC 8000
REFRIGERATOR Refrigerator Direct Cool (Single Door) 1000
Refrigerator Upto 310 Ltr (Frost Free) 1600
Refrigerator 320 to 400 Ltr (Frost Free) 1800
Refrigerator 400 to 500 Ltr (Frost Free) 2800
Refrigerator > 500 Ltr (Frost Free) 3500
DIOS SxS 6000
WASHING MACHINE Semi Automatic 1000
Fully Automatic Top Load 1500
Fully Automatic Front Load 2400
Front Load with Dryer 3800
Air Purifier Air Purifier (AS95GDWT0) 7000
Air Purifier (AS60GDWT0) 5000
Air Purifier (AS40GWWK0) 4000
Water Purifier Water Purifier A2E (Basic RO only) 4500
Water Purifier (Hot and Cold) 5500
Water Purifier A2E Beta (RO + UF) 5500
Water Purifier A2E G (RO + UF + UV) 5500
Water Purifier Labour AMC # 2300
Other Dish Washer 3000
AUDIO Home Theatre 2000
Portable Speakers 2200
Sound bar HTS 2400
X-Boom / DJ System 3600
LCD/PDP 19"/20"/22”/23"/24”, (<26”) LCD TV 1000
26” LCD TV 1500
32” LCD/PDP TV 2200
37” LCD/PDP TV 3000
42” LCD/PDP TV 4000
42/47/50” LCD/PDP TV/3D 5000
50” PDP 3D TV 6000
55” LCD TV/60” PDP TV 8500
65” PDP 3D TV 19000
LED/OLED 22”/24” LED Backlight TV 1200
26”/28” LED Backlight TV 1700
32” LED Backlight TV / 3D 3000
40”/42”/43” LED BacklightTV / 3D 4500
47” LED Backlight TV/3D 6000
49”/50” LED Backlight TV/3D 8400
55” LED Backlight TV/3D 11000
60” LED Backlight TV/3D 19000
65” LED Backlight TV/3D 21000
70”/72” LED Backlight TV/3D 30000
79” LED Backlight TV 35000
55” OLED 34000
65” OLED 44000
77” OLED 70000
84” /86” LED Backlight TV / 3D 70000
98"/105” LED Backlight TV 280000
MICROWAVE OVEN SOLO 600
Grill 800
Convection upto 28 L 1400
Convection 32L 2000

Annual Maintenance Contract Discount Plans

1 Year AMC or 1 Product 2 Year AMC
or 2 Product		 3 Year AMC
or 3 Product
AMC within 1 month of
Product Purchase		 AMC with in Products
Warranty Period
15% 10% 15% 20%
  • 1. All Prices are exclusive of all taxes
  • 2. The discount amount will be on standard AMC price
  • 3. Above discount cannot be clubbed with any other offer given by LG

AMC prices applicable for

  • AIR CONDITIONER : Which are manufactured within 7 years from the date of entering into AMC contract and AMC end date should be < 8 years from date of manufacturing.
  • Other products : Which are manufactured within 5 years from the date of entering into the AMC contract and AMC end date should be < 6 years from the date of manufacturing.

Manufacturing date shall be ascertained by LG engineer from the product serial number

LG Engineer/ Representative will provide receipt of payment made against services charges/AMC in the form of Electronic Receipt (SMS from LG Care and E-Mail).

* Annual Maintenance Contract

# No Discount applicable in Water Purifier Labour AMC.

Term & Conditions
  • 1. This contract is offered to the customers who are residing within the municipal limits of the city/ town of company's authorized service centers. However customers residing outside the municipal limits of the city / town of our service centre can also opt for this contract, but in this case service will be undertaken only at the service centre and the customer will have to bring the set at his own expense to the service centre.
  • 2. In case the service contract is to be entered into after the expiry of warranty period or of previous contract, the contract will be accepted subject to checking of the equipment by the company's representative and verifying that it is in working condition. In case set is found defective and any repair needs to be done, then it will be repaired first and then taken into contract and the cost (labor and parts) shall be borne by the customer.
  • 3. All payments are to be made in advance along with the contract.
  • 4. The contract shall be valid for a period as mentioned in the contract form, or the LGEILInvoice, duly signed by LGEILrepresentative.
  • 5. Acceptance / Renewal of contract after expiry of the contract shall be at the discretion of the company.
  • 6. The customer shall register the complaint at LG call centers only. Any change of address must be notified by the customer in advance.
  • 7. The company shall be under no obligation to provide repair / service because of improper use, unauthorized alteration, modification or substitution of any part or Sr. No. of the machine is altered, defaced or removed, abnormal voltage fluctuation, rat bite, neglect, acts of god like floods, lightening, earthquakes etc.. or causes other than ordinary use. If our services are required as a result of the causes stated above, such services shall be at extra charge.
  • 8. All defective components shall be replaced with compatible working parts and defective parts shall be company's property.
  • 9. While every effort shall be made to give preferential attention to emergency breakdown of the equipment, the company shall not be held responsible for any loss arising.
  • 10. In case the customer wants to cancel the contract before the completion of the contract period, there shall be no refund of the charges for unexpired period.
  • 11. The contract is not transferable in event of resale / gift to any other person and no refund shall be given.
  • 12. The equipment brought to the service center will remain there at customer risk and the company will not be responsible for any damages caused due to the factors beyond its control.
  • 13. Damage to the product or any parts due to Transportation / Shifting is not covered under this contract.
  • 14. The AMC shall cover the following parts under the AMC contract.
  • 15. HA/AC Products: Compressor, Thermostat, Relay, OLP, Fan Motors, Timers, PCB, Heaters, Air dampers, Ice maker, temperature sensors, Evaporators, Condensers, Refrigerant charging, Driers, Capillary, Blowers, Fan Blade, Control box, Magnetron, Electrical switches, transformers (internal), Diodes, Capacitors, Wire harness, Wash & Spin motors, Gear box, Clutch Assy., Drum, Inner tub, Bellows, bearing & lip seal, Drain motor, Pump, Electrical valves, Buzzer, Suspension, Key Membrane, Remote PCB.
  • 16. HE Products: Chassis, PCB, Tuner, Picture tube, LCD module, Electrical switches, PDP module, SMPS, FBT, Guns, Speakers, Capacitors, Diodes, Transformer, Transistors, IC, Remote PCB.
  • 17. Main liner crack, Doors, Bulbs, rubber pads, remote, stabilizers, consumables, and any damage to the aesthetical components shall not be covered under this contract.
  • 18. Water Purifier (Comprehensive): Only 1 time free replacement of all inside filters, i.e. Sediment, Pre Carbon, RO Membrane and Post Carbon filter at the time of entering in AMC and 3 time free replacement of Pre Filter Candle (after every 4 month) in 1 year. Any filter replacement apart from mentioned condition will be on chargeable basis only. This AMC shall the following parts under the AMC contract like Compressor (only for hot & cold model), Booster Pump, PCB, Sensors, Solenoid Valve, Low pressure switch, UV lamp.
  • 19. Water purifier Labor AMC: Cover 3 preventive maintenance visits (for Electrolysis Sterilization) including replacement of Pre filter candle after every 4 months in 1 year, and attending to breakdown calls during the tenure of the contract. However, repair/replacement of spares/parts (if found defective) shall be on chargeable basis including consumables like all inside filters, gas (if applicable).
  • 20. This contract does not include any kind of software support or installations. LGEIL shall not be responsible for damage to, or loss of, any programs, data or removable storage media including any consequential loss or damage.
  • 21. All third party peripherals, whether purchased as a part of a system, or bundled with it, come with the prevailing agent's Warranty, and LGEIL makes no warranty whatsoever on their behalf. Example includes: Tata Indicom Phones, Printers or UPS.
  • 22. This contract will not be valid for any item not supplied or certified from LGEIL and covers the base configuration only shipped from LGEIL Factory. Any Additions / Alterations to hardware will not form part of contract and will be chargeable to customer.
  • 23. LGEIL will repair / replace any defective parts and correct any problems resulting from workmanship free of charge. LGEIL reserves the right to use reconditioned parts with performance parameters equal to those of new parts in connection with any services performed under LGEIL limited warranty. Defective parts needs to be submitted to LGEILor Authorized Service Center and becomes property of LGEIL.
  • 24. All disputes are subject to New Delhi Jurisdiction
  • 25. Pricing, Terms and Conditions are subject to change without any notice

AMC /Extended Warranty Price List
(Within 30 Days of Product Purchase)

AMC /Extended Warranty Price List (Within 30 Days of Product Purchase)
Product Category Model / Category Extended Warranty AMC within 30 days of Purchase
1 Yr 2 Yr 3 Yr 4 Yr
LED/OLED 22”/24” LED Backlight TV 900 1500 2200 *
26”/28” LED Backlight TV 1200 2100 3000 *
32” LED Backlight TV / 3D 2000 3500 4500 *
40”/42”/43” LED BacklightTV / 3D 3000 5200 6800 *
47” LED Backlight TV/3D 4000 7000 9000 *
49”/50” LED Backlight TV/3D 6000 9800 12700 *
55” LED Backlight TV/3D 7000 12500 16500 *
60” LED Backlight TV/3D 12000 21000 28500 *
65” LED Backlight TV/3D 13000 23000 31500 *
70”/72” LED Backlight TV/3D 19000 34000 45000 *
79” LED Backlight TV 22000 40000 52000 *
55” OLED 18000 35000 45000 *
65” OLED 25000 45000 60000 *
77” OLED 41000 77000 99900 *
84” /86” LED Backlight TV / 3D 43000 77000 105000 *
98"/105” LED Backlight TV 170000 310000 420000 *
Washing Machine Semi automatic 800 1500 2100 *
Fully automatic top load 1100 2100 3000 *
Fully automatic front load 1900 3600 5000 *
Front load with dryer 3000 5800 8100 *
MICROWAVE OVEN Solo 500 900 1300 1700
Grill 650 1300 1800 2300
Convection upto 28 L 1100 2100 3000 3900
Convection 32L 1600 3100 4200 5500
Air Purifier Air Purifier (AS95GDWT0) 5600 10500 14700 18200
Air Purifier (AS60GDWT0) 4000 7500 10500 13000
Air Purifier (AS40GWWK0) 3300 6000 8400 10400
Water Purifier Water Purifier A2E (Basic RO Only) 3500 7000 9900 12600
Water Purifier (Hot and Cold) 4300 8600 12000 15500
Water Purifier A2E Beta (RO + UF) 4300 8600 12000 15500
Water Purifier A2E G (RO + UF + UV) 4300 8600 12000 15500
Other Dish Washer 2100 4000 5800 7500
Air Conditioner
(Less than 5 Yrs.)		 Window AC 2000 3800 5400 7100
Split AC (Single Indoor) 2600 4900 7000 9200
Split AC (Inverter Model) 3000 5500 8000 10000
REFRIGERATOR Refrigerator Direct cool (Single Door) 800 1600 2300 3000
Refrigerator Upto 300 Ltr (Frost Free) 1300 2600 3700 4800
Refrigerator 301 to 400 Ltr (Frost Free) 1400 2800 4000 5200
Refrigerator 400 to 500 Ltr (Frost Free) 2200 4300 5900 7500
Refrigerator > 500 Ltr (Fost Free) 2800 5400 7500 9500
DIOS SxS 4800 9000 12500 15500
AUDIO Home Theatre 1600 2800 4000 *
Portable Speakers 1800 3100 4500 *
Sound bar HTS 2000 3400 5000 *
X-Boom / DJ System 2900 5000 7600 *
  • 1. All prices are exclusive of all taxes
  • 2. Above price cannot be clubbed with any other offer given by LG

AMC prices applicable for

  • All Products : Which are manufactured within 5 years from the date of entering into the AMC contract and AMC end date should be < 6 years from the date of manufacturing.

Manufacturing date shall be ascertained by LG Representative from the product serial number

LG Representative will provide receipt of payment made against AMC Charges in the form of Electronic Receipt (SMS from LG Care and E-Mail).

* Washing Machine, LED/OLED and Audio Products 4th year Extended Warranty AMC not applicable.

#Annual Maintenance Contract

Term & Conditions
  • 1. This contract is offered to the customers who are residing within the municipal limits of the city/ town of company's authorized service centers. However customers residing outside the municipal limits of the city / town of our service centre can also opt for this contract, but in this case service will be undertaken only at the service centre and the customer will have to bring the set at his own expense to the service centre.
  • 2. In case the service contract is to be entered into after the expiry of warranty period or of previous contract, the contract will be accepted subject to checking of the equipment by the company's representative and verifying that it is in working condition. In case set is found defective and any repair needs to be done, then it will be repaired first and then taken into contract and the cost (labor and parts) shall be borne by the customer.
  • 3. All payments are to be made in advance along with the contract.
  • 4. The contract shall be valid for a period as mentioned in the contract form, or the LGEILInvoice, duly signed by LGEILrepresentative.
  • 5. Acceptance / Renewal of contract after expiry of the contract shall be at the discretion of the company.
  • 6. The customer shall register the complaint at LG call centers only. Any change of address must be notified by the customer in advance.
  • 7. The company shall be under no obligation to provide repair / service because of improper use, unauthorized alteration, modification or substitution of any part or Sr. No. of the machine is altered, defaced or removed, abnormal voltage fluctuation, rat bite, neglect, acts of god like floods, lightening, earthquakes etc.. or causes other than ordinary use. If our services are required as a result of the causes stated above, such services shall be at extra charge.
  • 8. All defective components shall be replaced with compatible working parts and defective parts shall be company's property.
  • 9. While every effort shall be made to give preferential attention to emergency breakdown of the equipment, the company shall not be held responsible for any loss arising.
  • 10. In case the customer wants to cancel the contract before the completion of the contract period, there shall be no refund of the charges for unexpired period.
  • 11. The contract is not transferable in event of resale / gift to any other person and no refund shall be given.
  • 12. The equipment brought to the service center will remain there at customer risk and the company will not be responsible for any damages caused due to the factors beyond its control.
  • 13. Damage to the product or any parts due to Transportation / Shifting is not covered under this contract.
  • 14. The AMC shall cover the following parts under the AMC contract.
  • 15. HA/AC Products: Compressor, Thermostat, Relay, OLP, Fan Motors, Timers, PCB, Heaters, Air dampers, Ice maker, temperature sensors, Evaporators, Condensers, Refrigerant charging, Driers, Capillary, Blowers, Fan Blade, Control box, Magnetron, Electrical switches, transformers (internal), Diodes, Capacitors, Wire harness, Wash & Spin motors, Gear box, Clutch Assy., Drum, Inner tub, Bellows, bearing & lip seal, Drain motor, Pump, Electrical valves, Buzzer, Suspension, Key Membrane, Remote PCB.
  • 16. HE Products: Chassis, PCB, Tuner, Picture tube, LCD module, Electrical switches, PDP module, SMPS, FBT, Guns, Speakers, Capacitors, Diodes, Transformer, Transistors, IC, Remote PCB.
  • 17. Main liner crack, Doors, Bulbs, rubber pads, remote, stabilizers, consumables, and any damage to the aesthetical components shall not be covered under this contract.
  • 18. Water Purifier (Comprehensive): Only 1 time free replacement of all inside filters, i.e. Sediment, Pre Carbon, RO Membrane and Post Carbon filter at the time of entering in AMC and 3 time free replacement of Pre Filter Candle (after every 4 month) in 1 year. Any filter replacement apart from mentioned condition will be on chargeable basis only. This AMC shall the following parts under the AMC contract like Compressor (only for hot & cold model), Booster Pump, PCB, Sensors, Solenoid Valve, Low pressure switch, UV lamp.
  • 19. Water purifier Labor AMC: Cover 3 preventive maintenance visits (for Electrolysis Sterilization) including replacement of Pre filter candle after every 4 months in 1 year, and attending to breakdown calls during the tenure of the contract. However, repair/replacement of spares/parts (if found defective) shall be on chargeable basis including consumables like all inside filters, gas (if applicable).
  • 20. This contract does not include any kind of software support or installations. LGEIL shall not be responsible for damage to, or loss of, any programs, data or removable storage media including any consequential loss or damage.
  • 21. All third party peripherals, whether purchased as a part of a system, or bundled with it, come with the prevailing agent's Warranty, and LGEIL makes no warranty whatsoever on their behalf. Example includes: Tata Indicom Phones, Printers or UPS.
  • 22. This contract will not be valid for any item not supplied or certified from LGEIL and covers the base configuration only shipped from LGEIL Factory. Any Additions / Alterations to hardware will not form part of contract and will be chargeable to customer.
  • 23. LGEIL will repair / replace any defective parts and correct any problems resulting from workmanship free of charge. LGEIL reserves the right to use reconditioned parts with performance parameters equal to those of new parts in connection with any services performed under LGEIL limited warranty. Defective parts needs to be submitted to LGEILor Authorized Service Center and becomes property of LGEIL.
  • 24. All disputes are subject to New Delhi Jurisdiction
  • 25. Pricing, Terms and Conditions are subject to change without any notice

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