Self-troubleshooting

Self-troubleshooting

If you experience any following situation with your product, please check again to ensure product works normally.

Try this

Cannot turn on TV

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1. Check that the power cord is plugged to both TV and wall electrical outlet.
2. Check that the correct power cord is being used.

The remote control does not work

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1. Set your remote control by pressing the wheel or the ENTER button.
2. Make sure there are no barriers between the remote control and TV.
3. Check that there are batteries and that they are installed properly.
4. If batteries are dead or running low, replace them with new ones.

The power turns off automatically

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1. Follow [Smart Home Menu Settings > Time > Off Time] to check settings.
2. Verify that a program is displayed or an external device is operating.
3. The product is equipped with automatic off feature. (Automatic off feature – When there is no signal or no buttons are pressed, TV will be turned itself off automatically after 15 minutes.)

Safety Self-Assessment for TVs Not Used for a Long Period of Time

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1. Nothing displayed on screen when the TV is turned on.
2. Smoke or a burnt smell occurs.
3. There is water or debris inside.
4. The image is cut off.
5. Strange sounds frequently coming from inside the cabinet.
6. Screen or sound is still displayed when TV is turned off.
7. There are other troubles or errors.

If you are experiencing any above symptom, stop using product

• For your safety, turn off and unplug.
• Call where you purchased the product or obtain nearest service center coordinates.
• Do not try to fix it on your own.

Still Having Issues? Chat With Us or Book a Repair

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