Monitor – Windows 10 Driver Issue

Abstract

Further to upgrading their CPU to Windows 10 Operating System some customers have been experiencing difficulties getting their LG monitor from working properly. Surfing the Internet seeking answers to this unfortunate situation we have noticed many third party sites recommending downloading latest driver from monitor manufacturer.

Most LG monitors are Plug’n’Play… which means they do not require any driver! As long as they do not get categorized as “Generic PnP monitor” by a Windows 10 PC. If it is your case, scroll down to the Device Manager screenshots below where an expert assistance LINK is provided.

Should your LG monitor defy conventional native resolution such as LG UltraWide models, some boasting 2560 x 1080p resolution, others 3440 x 1440p, all offered in 21:9 aspect ratio, driver updates will be required from time to time to allow proper communication between CPU and the screen. These driver updates are located in the Support section of LGECI website under respective model’s page.

For customers experiencing monitor that keeps disconnecting itself from a Windows 10 laptop, please access the following link: Microsoft Community Forum Answers

Checkpoints

• ⦿ Confirm default resolution on PC further to OS update to be compatible and supported by the monitor.

• ⦿ You may need to upgrade and change the cable connecting PC to the monitor. Some customers on the Internet claimed to have upgraded to 4K supported minDP to HDMI cable and their monitor functioned properly thereafter.

• ⦿ Ensure all customized PC settings further to Windows 10 upgrade are compatible and supported by the monitor. If not, please revise settings accordingly.

Installing Drivers

Steps in installing Driver

• ❶ Click SOFTWARE UPDATE from the products' support page. Type and search using your product code.

  

• ❷ Locate the Windows Driver filename link and click on it to download it. A pop-up message will ask to Open or Save? Click Save. Save the file to an area on your Hard Drive you will remember to access.

  
  

• ❸ Once file has been saved, click Windows button at bottom left corner of screen. Type device manager in the input box and press search or enter.

  
  

• ❹ Afterwards click on “Device Manager” on the results listed. Locate Monitor section on the Device manager and click it to open to UltraWide model. Finally in pop-up dialog box click Driver tab, click Update Driver button and click OK.

  
  

Additional Tips

Delving further into forum comments & answers, there are a few more suggested options worth investigating prior to making Ultrawide Monitor Driver update your last course of action:

• ⦿ Does the cable support 4K resolution? (i.e. “Cable Matters” over “Rankin”)

• ⦿ Does your system setup involve a “Surface Pro 3”? (many hit & miss from that Microsoft hardware)

• ⦿ Some issues were resolved by changing audio quality from 16-bit to 24!!??!

• ⦿ Has the Graphics card driver been updated?

Customer Testimonial

Some customers have reported experiencing “No Audio” from their monitor after upgrading PC or operating it with Windows 11. A quick Google Search will produce many results for this specific particular situation, of which, from a 3rd party offering 10 troubleshooting tips. Among those:

• Use Audio Troubleshoot to Fix No Sound Issue on Windows 11
• Reinstall Audio Driver in Windows 11
• Update Audio Driver in Windows 11
• Ensure Playback Device Is Enabled
• Adjust Windows 11 Sound Settings
• Restart Windows Audio Service

Source : https://beebom.com/fix-no-sound-windows-11/#:~:text=Double%2Dclick%20to%20open%20Windows,has%20been%20fixed%20or%20not. & https://www.lifewire.com/fix-no-sound-on-windows-11-5191499

Or you can simply go to Microsoft’s Support website or Windows Support to obtain basically the same troubleshooting tips.
Some monitor problems are more Operating System issues and thus best explained and provided a solution at the source which is your computer’s operating software support website. In the case of monitor identified only as Generic PnP, you might find the solution at these websites: