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Invalid Format or Format Not Supported

  • Video Issues
  • Others
  • Troubleshooting
  • Home Audio, Home Theatre Systems, SoundPlate, Video Players
BD- Invalid Format


This error occurs when the output device’s resolution is set to something other than what the TV can support.

Check the supported resolutions

As this will vary from model to model you will need to reference the owner’s manual and/or spec sheet of your TV or contact the manufacturer for a full list of supported resolutions.

Check the current resolution setting of the external device

Navigate through the menu of the external device to check the output resolution setting. If the output resolution is not set to a compatible setting of the TV, this will be the cause of the error and must be changed to a resolution supported by the television.

Select the HOME button on the LG Blu-ray remote.

Navigate to SETUP.


Scroll down the list to RESOLUTION and select the one that is best for your television.

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