Terms & Conditions for
the Exchange offers

The Exchange Services ("Services") will be provided by Attero Recycling Private Limited (hereinafter referred to as "Exchange Partner"), a partner assigned by LG India Electronics India Limited (hereinafter referred to as "LG"). By opting to avail the Services, you agree to the Terms of Use of the Exchange partner. “LG Electronics India Limited facilitates the exchange offer through its platform, while the physical inspection, valuation, pickup, transportation and processing of the used product shall be carried out independently by the exchange partner . LG is not responsible for, and expressly disclaims all liability for, damages of any kind arising out of use, reference to, or reliance on any information contained either in the Exchange partner's Terms of Use or the services provided by them.

PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE AVAILING SERVICES.

WORDS USED AS "US", "OUR", AND "WE" REFER TO THE EXCHANGE PARTNER — Attero Recycling Private Limited; AND "YOU", "SELLER", AND "YOUR" REFER TO THE CUSTOMER.

• This exchange offer ("Offer") is valid until stocks last or till the expiry of the Offer, whichever is earlier.
• Attero Recycling Private Limited is the company that deals with the customer's exchange.

By agreeing to avail the benefits under this Offer, you hereby represent, warrant, and covenant that:

You certify that you are the legal owner of the product being returned ("Used Product"), and you confirm that the Used Product was used exclusively for personal use, and not for business or commercial use.

All quotes shall be finalized post evaluation of the Used Product, and no binding offer is made until We have had a chance to inspect the Used Product. We reserve the right to change our quote depending upon the actual condition of the Used Product (the revised exchange value shall be determined only on the basis of objective findings recorded during physical inspection, including differences in declared model, functionality, accessories or physical condition.)

1. The old product evaluation steps are mentioned below:

1. Step 1: At the time of pickup, the pickup associate will check your used appliance's brand, model, size/capacity, and physical & functional conditions.
2. Step 2: The pickup associate will switch on the appliance using the old appliance's power cable to check the working condition (if declared as working).
3. Step 3: You will have to hand over basic accessories and components needed for the functioning of the appliance.
4. Step 4: The pickup associate will take images of the Used Product. (the customer may request to view the photographs captured during inspection before completion of the exchange process)
5. Step 5: The pickup associate will confirm the final price that will be paid to the customer.

⁠ ⁠The Used Product, along with all accessories (wherever applicable) under the Offer, must be genuine and not counterfeit, free from any and all encumbrances, liens, attachments, disputes, legal flaws, exchange commitments, or any agreement of sale, etc.

1. In case the Used Product, upon inspection/evaluation, is found to be:

A) of a different brand, model, or condition than originally declared or stated at the time of availing the Offer; or

B) missing any parts or accessories not captured in the declaration,

We reserve the right to change or revoke Our offer.

2.⁠ ⁠The Offer will cover both working and non-working products.

For a product to be determined as working:

TV:

At the time of pickup, the pickup associate will verify the used TV's brand, model, and size/capacity and check its working condition by powering it on using its existing power cable. The associate will confirm that the display is functioning properly and inspect the screen for any major physical damage, spots, lines, display defects, or other issues that may affect normal operation. You may also hand over basic accessories required for its functioning, such as the remote.

Refrigerator:

At the time of pickup, the pickup associate will verify the used refrigerator's brand and model and check its working condition by powering it on using its existing power cable. The associate will confirm that the appliance powers up properly and that the cooling system appears to be functioning normally. You may also hand over any basic accessories or components required for its functioning.

Air Conditioner (AC):

At the time of pickup, the pickup associate will verify the used AC's model and tonnage and ensure that both the indoor and outdoor units belong to the same brand. The associate will also check that the unit powers on and that there are no obvious signs of damage or missing critical components required for normal operation. You may also hand over any basic accessories or components required for its functioning.

Washing Machine:

At the time of pickup, the pickup associate will verify the used washing machine's brand, model, and size/capacity and check its working condition by powering it on using its existing power cable. The associate will confirm that the machine powers up properly and that basic functions, controls, and drum movement operate normally, while also inspecting for any major physical damage that may affect its operation. You may also hand over any basic accessories or components required for its functioning.

For a product to be determined as non-working:

TV

Cracks on the screen, discoloration, spots, lines, or patches on the screen.

Air Conditioner (AC):

Compressor not working, outdoor unit is rusted, indoor unit fins are choked.

Washing Machine:

Control panel not working, drum not working, or making noise.

Refrigerator:

Low cooling in any of the compartments, compressor not working, body cracked or rusted.

2A

The exchange value payable to the customer for the Used Product shall be determined on the basis of the product category, capacity/specification, and working condition as assessed by the Exchange Partner during physical inspection and verification of the Used Product. The indicative exchange values are set out below:

3.⁠ ⁠LG shall not be directly or indirectly liable for any defect in the Product being returned or any discrepancy/inaccuracy/incorrectness in the declaration(s) made by you

The Used Product should not be damaged, broken, or otherwise tampered with.

The details of the Used Product should match the details entered while placing the order (with Exchange) online, wherever applicable, and will be validated during quality checks or by the pickup associate of Attero. ‘’ Where any material discrepancy is identified during verification, the customer shall be informed of such discrepancy and the revised exchange value (if any) before completion of the exchange transaction.’’

• ⁠We reserve the right to modify these Terms and Conditions at any time without giving you any prior notice. Your use of Our Services following any such modification constitutes your agreement to follow and be bound by these Terms & Conditions as modified. Modified Terms and Conditions are effective immediately upon publication.
• ⁠You agree to indemnify and keep indemnified Attero Recycling Private Limited and its affiliates, the applicable seller, the buyback partner, and any future purchaser of the Used Product against all or any third-party claims, demands, costs, expenses, including attorneys' fees, which may be suffered, incurred, undergone, and/or sustained.
• You understand and agree that the delivery of the new product and the pickup of the Used Product are independent activities and may not occur simultaneously. You shall keep the Used Product ready to be uninstalled (if applicable) and handed over for exchange.
• ⁠The old product can be picked only after the new product delivery, depending upon the logistical availability of Attero Recycling Private Limited.
• You hereby give your consent that your personal data / information provided in connection with this Offer may be processed, transferred, and retained by the seller, the buyback partner, and other entities involved in managing and administering the Offer.
• ⁠At the time of uninstallation of the Used Product, please ensure that the delivery associate is not left unattended.
• You understand that once the Used Product is sent for exchange under the Offer, under no circumstances can the Used Product be returned to you, i.e. “ once the used product has been accepted by the exchange partner and the exchange process has been completed, the used product cannot be returned to the customer.”
• ⁠You agree not to bring any claim against Attero Recycling Private Limited and its affiliates regarding the adequacy of the value (if any) of the Used Product.
• In the event you return the new product purchased under the Offer, you understand and agree that the value of the Used Product will not be refunded.
• You acknowledge and agree that Attero Recycling Private Limited shall neither be liable nor responsible for any actions or inactions of the buyback partners.
• Products distributed as gifts from state-sponsored or NGO-funded programs are not accepted for exchange under the Offer.
• ⁠Disclaimer: The contents on the Services could include technical inaccuracies or typographical errors. Also, the exchange partner may make changes or improvements to the Services at any time. The contents on the Services or any information are provided "as is" and "as available" and without warranties of any kind either expressed or implied, to the fullest extent permissible pursuant to applicable terms and conditions. You (and not the exchange partner) assume the entire cost of all necessary servicing, repair or correction. The above exclusion may not apply to you, to the extent that applicable law may not allow the exclusion of implied warranties. Further, information contained on the Services is for Informational purposes only and should not be relied upon for any purpose. The exchange partner shall not be liable for any results obtained or not obtained as a consequence of the use of the information contained or obtained through the Services.

4. ⁠Limitation on Liability

To the fullest extent provided by law, in no event will LG Electronics India LTD., its group companies, affiliates, service providers, employees, agents, officers, or directors, be liable for damages of any kind, under any legal theory, arising out of or in connection with your use, or inability to use, the exchange offer, including any direct, indirect, special, incidental, consequential, or punitive damages, including but not limited to, personal injury, pain and suffering, emotional distress, loss of revenue, loss of profits, loss of business or anticipated savings, loss of use, loss of goodwill, loss of data, and whether caused by tort (including negligence), breach of contract, or otherwise, even if foreseeable. The foregoing does not affect any liability that cannot be excluded or limited under applicable law.

5.⁠ ⁠Indemnification

You agree to defend, indemnify, and hold harmless the LGEIL, its Group Companies, affiliates, licensors, and service providers, and its and their respective officers directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms and Conditions or your use of any information obtained from the Exchange Offer.

6.⁠ ⁠Governing Law and Jurisdiction

All matters relating to the Exchange Program webpage and these Terms of Use, and any dispute or claim arising therefrom or related thereto (in each case, including non-contractual disputes or claims), shall be governed by and

construed in accordance with the internal laws of India without giving effect to any choice or conflict of law provision or rule. Any legal suit, action, or proceeding arising out of, or related to, these Terms of Use or the Exchange Program webpage shall be instituted exclusively in the competent courts of Delhi, India. You waive any and all objections to the exercise of jurisdiction over you by such courts and to venue in such courts.

7.⁠ ⁠Governing Law and Dispute Resolution:

All matters relating to the Exchange Offers, and any dispute or claim arising therefrom or related thereto (in each case, including non-contractual disputes or claims), shall be governed by and construed in accordance with the internal laws of India without giving effect to any choice or conflict of law provision or rule. Any legal suit, action, or proceeding arising out of, or related to, these Terms and Conditions of the Exchange Program shall be instituted exclusively in the competent courts of New Delhi, India. You waive any and all objections to the exercise of jurisdiction over you by such courts and to venue in such courts. If there are further queries and clarifications needed please reach out to us at https://www.lg.com/in/support/email

8.⁠ ⁠Waiver and Severability

No waiver by LEIL of any term or condition set out in these Terms & Conditions shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of the LGEIL to assert a right or provision under these Terms & Conditions shall not constitute a waiver of such right or provision.

If any provision of these Terms & Conditions is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms & Conditions will continue in full force and effect.