WHAT IS THE ATTERO RECYCLING PVT. LTD. OLD APPLIANCE EXCHANGE PROGRAM WITH LG ONLINE STORE?
Attero Recycling Pvt. Ltd. has partnered with LG Electronics India Ltd. ("LG") to offer a hassle-free old appliance exchange program through the LG Online Brand Store. Customers can exchange their old appliances while purchasing eligible new LG products online, such as Washing Machines, Televisions, Air Conditioners, Refrigerators, Water Purifiers, and Microwaves. This program is not applicable to Accessories and Spare Parts.
WHAT PRODUCTS CAN I SELL/EXCHANGE THROUGH ATTERO RECYCLING PVT. LTD.?
Old Washing Machines, Televisions, Air Conditioners, and Refrigerators can be exchanged through Attero Recycling Pvt. Ltd.
WHAT PRODUCT CONDITIONS ARE ELIGIBLE FOR THE EXCHANGE OFFER?
The Exchange Offer is available for both working and non-working appliances. For detailed information on eligible product conditions, please visit: https://www.lg.com/in/exchangeoffers/tnc/
WILL I RECEIVE A FAIR VALUE FOR MY OLD APPLIANCE?
Yes. Attero Recycling Pvt. Ltd. offers a competitive exchange value based on the details provided by the customer and the quality assessment conducted at the time of pickup. For more information, please refer to the Exchange Offer Terms & Conditions:
CAN I EXCHANGE AN APPLIANCE OF A DIFFERENT BRAND FOR AN LG PRODUCT?
Yes. The program accepts eligible appliances from various brands, not just LG. You can exchange an appliance of any eligible brand while purchasing a new LG product.
WHAT IF MY OLD APPLIANCE IS NOT IN WORKING CONDITION?
Attero Recycling Pvt. Ltd. accepts both working and non-working appliances and offers differential pricing based on the product condition. For more information, please refer to the Exchange Offer Terms & Conditions:
HOW WILL THE QUALITY CHECK OF MY OLD APPLIANCE BE CONDUCTED?
At the time of pickup, the pickup associate will verify the appliance's brand, model, size/capacity, and physical and functional condition. For detailed evaluation criteria, please visit:
HOW DO I SCHEDULE A PICKUP?
After the successful delivery of your new LG product, the pickup associate will contact you to schedule the pickup of your old appliance.
WHY DOES THE FINAL QUOTE DIFFER FROM THE ESTIMATED QUOTE SHOWN ON THE WEBSITE?
The value displayed on the website is an estimated exchange value based on the product details and condition selected by the customer. The final exchange value is determined after a physical inspection and quality assessment of the appliance during pickup and may differ from the estimated value. Please refer to the Exchange Offer Terms & Conditions for more details.
HOW WILL I RECEIVE THE EXCHANGE PAYMENT?
The pickup associate will confirm the final exchange value after the quality assessment. Payment will be processed upon the successful pickup of the old appliance, subject to the applicable Terms & Conditions.
WHAT IF I DO NOT AGREE WITH THE FINAL EXCHANGE VALUE OFFERED?
If you do not wish to proceed with the final exchange value offered, you may decline the offer and cancel the pickup of your old appliance at no cost.
IS THERE AN OPTION TO CANCEL OR RESCHEDULE THE PICKUP?
Yes. You may request a cancellation or reschedule the pickup by contacting Attero Recycling Pvt. Ltd. through the details below:
Shiv Chander Jha
Email: shiv.chander@attero.in
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