lg home appliances offers

Festive Home Appliances Offer's Terms and Condition

# Refrigerators

#LGFridgeJeeto Contest

Privacy:

By following https://twitter.com/LGIndia on Twitter to enter the competition you are opting to receive LGEIL marketing communications marketing communications, but can opt out at any time by unfollowing the https://twitter.com/LGIndia from your follow list. LGEIL respects winners' privacy and is committed to collect, store or use personal data only for the purposes of this contest, in line with applicable data protection laws and in accordance with its stated Privacy Practices. LGEIL will not share or sell any personal information provided by means of this Contest but may transfer entrants' personal information to LGEIL affiliated companies. The information provided to the LGEIL will not be held for longer than is necessary for the purpose of processing entry to the Contest.

Participation instructions:

  • This Contest is brought to you by LG Electronics India Pvt. Ltd. ('LGEIL').
  • Contest period is from 22nd September to 3rd October 2020 up till 11:59 PM IST
  • The contest is open for residents of India only and in states wherever permitted.
  • Participants to follow LG India Twitter Account https://twitter.com/LGIndia and submit your entries in the comments of contest post.
  • Participants to mention #LGFridgeJeeto hashtag in all tweets done. Entries without the hashtags will not be considered for winner selection.
  • LGEIL will post 1 contest throughout the contest period and Participants will have to keep the tweet in the following structure:
    • (Criteria A) Tag @LGIndia
    • (Criteria B) Tweet with a Picture or a screenshot of any Refrigerator Brand Advertisement during contest duration along with a short message on Why do you love LG?
    • (Criteria C) Use Hashtag #LGFridgeJeeto in all the tweets
    • (Criteria D) Maximum number of Tweets per person, each day
  • Participants shall be shortlisted Daily on the basis of fulfilling the above criteria's and doing the maximum no. of tweets possible, each day.
  • There will be 15 winners in total who will be selected during the contest duration. 1 winner will be selected daily who will be awarded with LG Frost Free Refrigerator during Monday to Thursday & an InstaView Refrigerator during Friday to Sunday, respectively.
  • The jury will select the winners randomly based on the originality of the pictures submitted from the relevant entries. The decision of the jury shall be final and binding.
  • Decision of the LGEIL will be final and binding with regard to the Contest winner selection and prize and no correspondence will be entertained in this regard.

#How to participate:

  • Participants to follow LG India Twitter Account - https://twitter.com/LGIndia and submit your entries in the comments of contest post.
  • Participants to mention #LGFridgeJeeto hashtag in all tweets done. Entries without the hashtags will not be considered for winner selection.
  • LGEIL will post 1 contest throughout the contest period and Participants will have to keep the tweet in the following structure:
    • (Criteria A) Tag @LGIndia
    • (Criteria B) Tweet with a Picture or a screenshot of any Refrigerator Brand Advertisement during contest duration along with a short message on Why do you love LG?
    • (Criteria C) Use Hashtag #LGFridgeJeeto in all the tweets
    • (Criteria D) Maximum number of Tweets per person, each day
  • Participants shall be shortlisted Daily on the basis of fulfilling the above criteria's and doing the maximum no. of tweets possible, each day.
  • There will be 15 winners in total who will be selected during the contest duration. 1 winner will be selected daily who will be awarded with LG Frost Free Refrigerator during Monday to Thursday & an InstaView Refrigerator during Friday to Sunday, respectively.
  • The jury will select the winners randomly based on the originality of the pictures submitted from the relevant entries. The decision of the jury shall be final and binding.
  • Minimum age to participate in this Contest is 18 years and the contest is open to all Indian citizens residing in India except the employees, temporary employment agency, suppliers and the family members of the LGEIL, its associate companies, its advertising and promotional agencies and its Auditors and their associate companies ('Contestant').
  • By participating in this Contest, the Contestant deemed to accept unconditionally the Terms and Conditions of the Contest, including the LGEIL's Privacy Statement set out below. All entry instructions form part of these terms and conditions.
  • No Purchase required, and participation is optional.
  • The contest will be hosted on LG India Twitter Page https://twitter.com/LGIndia and will be conducted under the supervision of LG Electronics India Pvt Ltd. social media admins.
  • A contestant can post multiple entries from one Twitter account.
  • Relevant/Qualified entries would comprise of posts that include and fall within the ambit of the theme /contest given as stipulated in the contest positioning. LGEIL has the sole discretion of identifying these entries.
  • Winner shall be declared on the LG India Twitter page after completion of the contest or within 20 days of the contest completion.
  • All disputes relating to this contest shall be subject to the exclusive jurisdiction of Courts at New Delhi only.
  • LGEIL is under no obligation to entertain or correspond for any clarification/query related to this contest.
  • LGEIL shall not be responsible for any loss or damage, if it has to discontinue or cancel this contest in compliance with any law, ruling, order, regulation, requirement or instruction of any Central/State Government, or for any other unavoidable reason beyond their control. Participants shall be informed of such discontinuance/cancellation as soon as possible.
  • Contest entries will be void where prohibited or restricted by law.
  • LGEIL reserves the right, at any time, to verify the validity of entries, entrants (including an entrant's identity, age and place of residence) and to disqualify any entrant who submits an entry that is not in accordance with these Terms and Conditions or who tampers with the entry process. Errors and omissions may be accepted at LGEIL's discretion. Failure by LGEIL to enforce any of its rights at any stage does not constitute a waiver of those rights. Incomplete, indecipherable or incorrect entries are not eligible to win.
  • LGEIL has the right to dismiss participant's entry at its sole discretion including but not limited to pertaining any of the following conditions:
    • Violation of the minimum age limit required for entry in Contest
    • Use of false or other people's personal information for entry.
    • Multiple entries using multiple accounts.
    • Using of any software program or unfair means or any other means to get added advantage over the other contestants.
    • Any other violation of terms & conditions of the Contest
  • LGEIL reserves the right, in its sole discretion, to disqualify any individual if it finds to be tampering with the entry process or the operation of the Contest or to be acting in violation of these Contest terms or in an unsportsmanlike or disruptive manner. It is hereby clarified that any participant using any unfair means of participation in any manner whatsoever including but not limited to using of any software programs shall be disqualified and not be eligible for any prize.
  • Winner will be notified via a Direct Message on Twitter or through a separate post on the official page of LG (https://twitter.com/LGIndia) and shall be required to provide, within a week, an email address and phone number. Individual will be informed to mail required details like proof of national identity with Photo (Pass Port, Driving License, PAN Card etc.) and address proof etc.
  • If the winner fail to contact LGEIL as set out in paragraph above, the email/direct message sent to the winner is returned as undeliverable or the winner declines the prize, the winner will be disqualified and a new winner will be considered in the same manner and notified as set out in paragraph above.
  • Income tax, gift tax or any other statutory levies as may be applicable from time to time, arising out of the gift shall be payable by the winner. LGEIL is not liable for any of these charges.
  • Entries received after the Closing Time will not be processed. Incomplete and/or incorrect entries and entries from third party agents or bulk entries will not be eligible. LGEIL will not be responsible for any entries that are not received by it, in full, for any reason, by the Closing Time, whether lost, delayed, corrupted or otherwise, and whether or not due to any technical difficulties or malfunctions.
  • By sharing photographs/entries with detailed process the contestants grant to LGEIL a, non-exclusive, royalty-free license to use, copy, print, display, reproduce, modify, publish, post, transmit and distribute the photographs/entries in any manner as desired by the LGEIL . All the photographs /ideas /thoughts /content submitted during entries shall become the sole property of LGEIL and LGEIL shall be at liberty to use the entries, for advertisement or publicity without any further communication or consideration to the winner.
  • It is strictly prohibited to post entries & photographs/post that contain expressions of hate, abuse, offensive photographs or conduct, obscenity, pornography, sexually explicit, hurting sentiments of any religion, community or country or any material that could give rise to any civil or criminal liability under applicable law or regulations or that otherwise may be in conflict with these Terms and Conditions or the Advertising Code or any statutory law of India. Further the contestant hereby confirms that he/she shall be entering his/her own views and posting original photographs/post taken by him to which LGEIL does not subscribe and indemnifies the LGEIL in personal capacity in all manner whatsoever against any action taken by the authorities. If it is found that the photograph/post posted is not original and copied from any other source or any other person is having the right over the photograph/post then that entry shall be treated as a void entry and that participant shall indemnify the LGEIL and shall also be liable for any civil or criminal liability which may incur on the LGEIL because of that reason.
  • LGEIL shall monitor, on random basis time, the entries and shall block the handle if in its opinion the same constitutes taking out personal vendetta or vengeance, provocative, vulgar, explicit, or any language depicting any hatred towards any person or country or race is posted by any participant.
  • Contest prize will be delivered within 90 days after receiving the required documents from the winner. LGEIL shall not be responsible for any delay in delivery due to lockdown/restrictions imposed by government/local authorities due to Covid 19.
  • LGEIL shall not be liable for any damage/loss of prize due to incorrect address or any other incorrect information/or any information not provided by the winner.
  • LGEIL shall not be liable for any complaints regarding the quality of the prize.
  • The prize images used in the contest advertisements and promotional materials are only illustrative in nature and the actual prize may differ from the illustrative images.
  • In the event of a death of the prize winner, no claim from the nominees or legal heirs of the prize winner will be entertained for receiving the prize.
  • Prize is not transferable and no cash payment in lieu of the prizes will be made.
  • The promotion is subject to force majeure conditions.
  • LGEIL is under no obligation to entertain or correspond for any clarification/query related to this activity.
  • LGEIL reserves the right to use the winners' names and contest entries for promotion and post-coverage of The Contest on LG's social media platforms and other platforms.
  • LGEIL, its agents and representatives, its parent companies, affiliates, subsidiaries, advertising, promotion and fulfilment agencies and legal advisors are not responsible for and will not be liable for (I) telephone, electronic, hardware or software program, network, Internet or computer malfunctions, failures or difficulties of any kind; (II) failed, incomplete, garbled or delayed computer transmissions; (III) any printing or typographical error in any material associated with the contest.
  • The LGEIL reserves the right to award an alternative prize in exceptional circumstances to vary, amend or withdraw this competition on reasonable notice..
  • Limitation-of-Liability: Except when prohibited by law and to the extent that the negative consequences described below are the foreseeable results of matters within the reasonable control of the Promotion Parties and Twitter (the 'Released Parties') and are the direct consequence of negligence, the breach of these Official Rules or other defaults by any of them, the Released Parties are not responsible for any incorrect or inaccurate entry of information, human error, technical malfunction, lost/delayed data transmission, omission, interruption, deletion, defect, line failure of any telephone, computer or other network, computer equipment, software or any combination thereof, inability to access the Website, for the inability to upload or download any Promotion-related materials from the Website, if any, or for late, lost, damaged, misdirected, delayed, garbled, inaccurate, stolen, incorrect or incomplete Entries. The maximum liability of the LGEIL shall be limited to the cost of the prize offered.
  • The Released Parties are not responsible for any injuries, losses or damages of any kinds caused by the prize or resulting from acceptance, possession or use of a prize, or from participation in this Promotion. Note that insurance is not provided for the winners, and it is the winners' sole responsibility for what may happen during the course of pursuing the promotion.
  • Furthermore, except to the extent that any personal injury or death is caused by the Released Parties' negligence or breach of these Official Rules and to the maximum extent permitted by applicable law each entrant agrees that the Released Parties shall not be responsible for any claims, losses, liability, and damages of any kind asserted against any of them, incurred, sustained, or arising in connection with participation in this Promotion or the acceptance, the use or misuse of any prize including but not limited to, any injury, death, damage, loss, or accident to person or property, or from the respective entrant's breach of these Official Rules or any agreement(s).
  • By participating in this Promotion, you agree that no claim shall be asserted against the LGEIL, affiliates or any of their respective directors, officers, employees or agents in respect to any and all losses or injuries (including without limitation special, indirect or consequential losses), damages, rights, claims or actions of any kind whatsoever that result from your participation to this Promotion and/or your acceptance and enjoyment of the prize. You, moreover, agree to make no claim to Twitter and completely release Twitter in relation to the Promotion.
  • Each entrant acknowledges and agrees that to the fullest extent permitted by laws, the Promotion Parties and Twitter, have the right to seek damages or other remedies from any entrant, responsible for such attempt, if any attempt to deliberately damage any website or undermine the operation of this Promotion would be made.
  • However, you may choose to not disclose any information which as per your view is sensitive and confidential.
  • 10 year warranty is applicable on compressor of select Refrigerator models only.

# Microwave Ovens

  • 10 year warranty on Charcoal lighting Heater(applicable on all Charcoal MWO models).
  • 10 year warranty on Smart Inverter Magnetron.
  • This is in reference to the 1+4 year warranty on magnetron(1+4yrs of extended warranty on the magnetron part on 28liter and above capacity convection and charcoal models for customers purchasing between 1st January to 31st December 2020).
  • Treo Bowl set applicable on select MWO models(applicable till 31st May 2020).
  • Startup kit applicable on select MWO models(applicable till 31st May 2020).

# Washing Machines

  • Washing Machine- Product features are representative and may change without prior information.
  • 10 year warranty is applicable on motor of select washing machine models only.

# Residential Air Conditioners

  • Product features are representative and may change without prior information.
  • 10 Year Warranty applicable on Inverter Compressor only.
  • Standard Installation @ Rs.999/- (inclusive of taxes) valid till 30th June,2020.
  • Award: India's Most energy efficient LG Dual Cool AC: The National Energy Conservation Award has been awarded to LGEIL by the Ministry of Power, Government of India (2019).
  • Same day Installation for AC: Installation call to be registered before 2 pm at LG Call Center. Product must be available at the time of engineers visit. Installation site to be within municipal limits of the service center. Subject to Govt. Guidelines and regulations for operations.
  • PCB Warranty offer: 5 year warranty on PCB warranty is limited period offer. This extended 4 years warranty offer is on IDU (In Door Unit) & ODU (Out Door Unit) PCBA (PCB Assembly), & labor for repair for purchase from 1st Feb 2020 to 30th September 2020. Extended warranty will be applicable if all below conditions are met: AC installed by LG authorized service center only . For installation through LG Authorized Service center, Customer to contact LG CIC (1800 180 9999 / 1800 315 9999), The customer provides the original dealer invoice. The extended warranty will be null and void if: AC is installed by unauthorized personnel or third party, Damage is caused by improper usage or due to electrical supply / connection or misuse, This offer is not applicable on institutional sales, The PCBA shall be repaired or replaced during the extended warranty period as per the company policy. LGEIL decision shall be final as per the circumstances, In case of repairs or replacement of the PCBA, this warranty will thereafter continue subject to above condition and remain in force only for the unexpired period of the warranty, The customer needs to provide original dealer invoice for claiming the extended warranty, The customer is not entitled for extended warranty if the AC is not installed by LG Authorized Service Center as per the extended warranty process. In such circumstances, the complaint shall be treated as a normal complaint and not covered under this offer, This offer on the product is null & void if product is opened by unauthorized service person/center and the unit shall be declared as tampered with and no further warranty shall be applicable. This offer will automatically expire once the period is over due to lapse of time and is also non-transferable. This is applicable only for the first purchaser. The offer does not cover any kind of damage/breakage of the PCBA nor does it cover failure due to a natural calamity like earthquake, cyclone, high voltage, natural pouring, wear & tear etc. and/or other factors specified in original warranty card. In addition to the warranty conditions mentioned over here, all the standard warranty terms & conditions are mentioned in owner manual will be applicable during this extended warranty period. LG Electronics India Pvt. Ltd. (LGEIL) reserves the right for not registering the product in case of breach of the above conditions.

# 4-in-1 Convertible Cooling:

  • 4-in-1 Convertible Cooling feature refers to 4 levels of capacity utilisation basis user requirement in a LG Air Conditioner.
  • A user can adjust the capacity utilization as: 100% (full capacity), 80%, 60% and 40% of the total capacity of the Air Conditioner. The feature can be used by pressing 4-in-1 key on Air Conditioner remote. Pressing the designated button once gives 100% capacity utilization, similarly pressing button 2, 3, 4 times, activates 80%, 60% and 40% of the capacity utilizations respectively.
  • Default capacity for LG Air Conditioner is set to 100%.
  • Eg for an AC with capacity x, the capacity utilized at various modes would be 1.0x, 0.8x, 0.6x and 0.4x.
  • The above stated figures are based on tests conducted at standard conditions as directed by Bureau of Energy Efficiency (BEE), actual results may vary as per environmental condition & room size.

# E -promoter videos T&C

  • Data and features may vary from model to model. Images are for representation only. Actual products may vary. Data as per internal tests and lab reports. For training purpose only. LG Electronics India Pvt. Ltd. (LGEIL) reserves the rights to change, modify with equivalent value, withdraw or extend any offer without prior notice at any point of time and no correspondence in this regard shall be entertained.
  • 4in1 Convertible Cooling: Data based on testing done at standard conditions, actual consumption can vary as per environmental conditions & room size.
  • Cooling Score: 5 is best, 1 is worst. HTSC is used for easy understanding of customers about cooling performance of AC at high outdoor temperature. Cooling capacity tested at 48 Degree C outside temperature.
  • Dual Inverter Compressor: India's no. 1 AC Brand: GFK_EBO+MBO (MS% in sales value INR for YTD Mar, Inverter Split YTD Sep)
  • Low Gas Detection: Low Gas Detection Indication (LED) appears on ODU first and after an hour "CH 38" appears on IDU
  • 10 Year Warranty: 10 Year Warranty only on Inverter Compressor.Gas charging applicable In case compressor failed during compressor warranty period, Gas charging is not chargeable from customer.Extra VAT is applicable on gas amount.
  • 12 Million Happy Customers: Internal figures based on total primary sales for year 1997 to 2019.
  • Ocean Black Fin: 500 Hours: This 1 week test in laboratory condition is equivalent to 27 years of usage.
  • Voltage Stabilizer Free: Tested by Intertek. Stabilizer Cost is the perceived value as per stabilizers available in market. Stabilzer required if voltage fluctuation beyond the range.
  • 4 Way Swing: Not Available with LS-Q18ENXA & LS-Q18JNXA in 2020 Lineup
  • Monsoon Comfort: Saves more energy as compared to conventional dehumidification mode, Indoor temperature 32 degree C, 80% (RH)Mesaured energy consumption for 2Hrs. Operation. Certified by TUV Rheinland.
  • Himalaya Cool: Faster Cooling Test Conditions: Outdoor temperature 33 degree C, Test Result for 5 degree reduction in room temperature.Certified by TUV Rheinland
  • Double Filteration: Anti Allergic: Certified by British Allergy Foundation Limited. Removal Function of Allergy Certification.

# Air Purifier

  • Product features are representative and may change without prior information.
  • 10 Year Warranty applicable on Inverter Motor Only.

#. Water Purifier True Maintenance Package worth Rs 4200/

  • 3 Free Scheduled & Automated Visits
  • 3 Free Digital Sterilizing Care TM
  • 3 Free Pre-Sediment Filters.
  • In addition to the warranty conditions mentioned over here , all the standard warranty terms and conditions as mentioned in the owner's manual will be applicable during this extended warranty period.
  • Please ask your Retailer/Store manager for detailed offers, Gifts etc before purchase.
  • # 10-year Warranty for Water Purifier Stainless Steel Tank:

    • Offers applicable from 1st Jan 2020 to 30th June 2020
    • This Water Purifier comes with 1 year warranty on all parts except plastic parts and thereafter a 9 years additional warranty only on the Stainless Steel Tank from the date of purchase of the product provided that the warranty card bears the rubber stamp, date and signature of LG authorized dealer. The 9 Year warranty on the Stainless Steel Tank will continue even after the expiry of the 1 year period from the date of purchase.
    • The Customer must possess valid Invoice & warranty card of the Product.
    • The standard visiting charges will be applicable within municipal limit of town where LG Electronics India Pvt. Ltd. (LG/Company) has its Authorized Service Centre, Service outside municipal limit will attract to and fro travelling, other incidental expenses in addition to standard visiting charges, as prevailing from time-to-time. During the additional warranty period only the parts replaced or repaired shall be free of costs, but service charges/visiting charges shall always be payable by the customer.
    • Repairs or replacement will be carried out by the Authorized Service Centre of LGEIL. In case the customer shifts the place of residence during warranty period, it is advised to contact Authorized Service Centre directly or call our help line (toll free).
    • For units installed beyond municipal limits of the jurisdiction of company's Authorized Service Centre, it is responsibility of the purchaser to contact the nearest authorized service centre and bring the unit to the authorized service at the customers' own cost, risk & consequences. The concerned authorized service centre will advise the customer whether to effect the repairs at site or at the authorized service centre. All expense incurred in collecting the units or parts thereof from the company's authorized service centre, as well as expenses incurred for deputing service personnel/technician toward conveyance and other incidentals etc. will be borne by the customer. Local charges for transportation and handling charges may vary from location to location. Customers are advised to verify before.
    • In case of repairs or replacement of any part/s of the product, this warranty will thereafter continue and remain in force only for the unexpired period of the warranty. Where a replacement is provided the Product or part replaced becomes the property of LGEIL. Replacement of parts would be purely at the discretion of LGEIL alone.
    • The customer should get regular service within reasonable period.
    • The Water Tank should be used only for the purpose as specified in the User Manual. The company's obligation under this warranty shall be limited to repair or providing replacement of defective parts only under the warranty period.
    • While the company will make every effort to carry out repairs at the earliest, it however is made expressly clear that LG is under no obligation to do so in a specified period of time.
    • This warranty is valid only in the geographic territory of India, unless expressly agreed otherwise.

    This warranty is not applicable in any of the following cases:

    • The product is not operated or installed according to instructions/specifications given in the Operating Instruction Booklet/User Manual, or labels attached to the Module(s)
    • Defects caused by misuse, improper or reckless/abnormal use, customer abuse, improper or incorrectly performed maintenance, operation or modification not in accordance with LG's instructions, which shall be determined by the company personnel. Defects caused due to reasons beyond control like rodent/ insect infestation, acts of god, and while in transit to service centre or purchaser's residence.
    • The warranty is not valid in case, the serial number is deleted, defected or altered. Damage to the product or any part/s due to inappropriate handling during storage, transportation or shifting is not covered by warranty.
    • This warranty shall not cover any consequential or resulting liability, damage or loss to property or life arising directly or indirectly out of any defect in the Water Purifier.
    • The additional warranty on Stainless Steel Tank will expire after 10yrs from the date of purchase .
    • Listed models are WAW33RW2RP, WAW35RW2RP, WAW73JR2RP, WAW73JW2RP, WHD71RB4RP, WW120EP, WW121EP, WW123EP, WW130NP, WW140NP, WW140NPR, WW150NP, WW160EP, WW162EP, WW163EP, WW170EP, WW172EP, WW180EP, WW182EP

    # Brand Shop Hygiene Guideline:

    • Sweeping
      • Actions
      • 3 times Sweeping / Cleaning daily in Morning : Store opening in Afternoon : Post Lunch in Evening : Approx. at 6.00 PM
      • Vacuum Clean the Carpet
      • Special : Clean door handle frequently
    • Recommendation
      • Wet cleaning
      • Lizol, Dettol
      • Phenyl based solutions
    • Product & Fixture Cleaning
      • Morning : Shop Opening
      • Afternoon : Post Lunch
      • Product with customer touch points to be cleaned after every customer eg. Remote, Ref, WM, MWO Handles
    • Recommendation
      • Collin
      • Lizol spray
    • Personal Hygiene
      • Mask to be worn by all present in shop
      • All members to sanitize their hands every hour
      • Avoid handshaking with anyone
      • Maintain social distance with customer
    • Recommendation
      • Good quality Mask
      • Alcohol based sanitizer
      • Wash hand / face regularly
    • Customer Hygiene
      • Place hand sanitizer at the entrance /billing counter
      • Request all walk in customer to clean their hands with sanitizer
    • Recommendation
      • Alcohol based sanitizer
      • If available, offer mask / gloves