Subject : "USB external HDD is not supported”
■ USB external HDD is not supported showing error “USB device disconnected” automatically after HDD plug-in USB port.
■ Reason of defect was bad sector files found in external HDD. Bad files can be created in hard disk over a period of usage. This need to
cleared timely with the help of IT professional
How to fix
■ Check bad sector in HDD by run command prompt type “chkdsk C”:(drive letter of HDD) as shown in picture. If no bad sector in HDD then bad
sector show 0 KB. Explain the same to customer to remove bad files with the help of IT professional