I cannot control volume.
-Target model : Smart audio(Music Flow)_NP8*40/NP8350, Sound bar_LAS*50
When app is on the background, (device is locked, or home screen is on) volume cannot be controlled.
Check if the product is android or iOS device.
When app is on the background (device is locked, home screen is on), volume can be controlled only on few devices.
1) For android devices
- Volume can be controlled with +/- keys for Lollipop (Android 5.x) or higher.
(Unavailable for Kitcat(Android 4.4.x) or earlier versions)
2) For iOS devices
- Volume +/- keys can be used.
(Speaker volume control on lock screen and alarm screen do not make much difference)
If the problem is not resolved, please call LG Support representative on 1800-180 -9999 (Toll Free)
or any loss or damage whatsoever arising from loss of data or profits arising out of or in connection with the use of this informational video.