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I cannot control volume.

  • Audio Issues
  • Audio Settings
  • Troubleshooting
  • Audio, Home Entertainment
  • Last Updated 03/30/2015


I cannot control volume.
-Target model : Smart audio(Music Flow)_NP8*40/NP8350, Sound bar_LAS*50



■ Symptom
    When app is on the background, (device is locked, or home screen is on) volume cannot be controlled.


■ Checkpoint
    Check if the product is android or iOS device.


■ Troubleshooting
    When app is on the background (device is locked, home screen is on), volume can be controlled only on few devices. 
    1) For android devices
     - Volume can be controlled with +/- keys for Lollipop (Android 5.x) or higher.
       (Unavailable for Kitcat(Android 4.4.x) or earlier versions)
    2) For iOS devices
     - Volume +/- keys can be used.
       (Speaker volume control on lock screen and alarm screen do not make much difference)

        alarm           locked





If the problem is not resolved, please call LG Support representative on 1800-180 -9999 (Toll Free)


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The solutions provided herein might vary based on the models, please verify before implementing.
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