Skip to Contents

How-to & Tips

Find help information for your LG product

Learn about product installation, maintenance, and troubleshooting using our search options.

Touchscreen does not respond correctly

  • Display
  • Screen
  • Troubleshooting
  • Mobile Accessories, Mobile Phones, Smart Watches
  • Last Updated 06/24/2015

Touchscreen does not respond correctly


cause Cause


              Users directly control the touchscreen with their hands and the level of deterioration or following errors may vary.


              1. Sweat, dust, cosmetic products, and moisture can cause touch errors. 


              2. Phone may not respond to touch or slow to respond when apps that need very high CPU are run. 


              3. Products with capacitive touch sensor system consist of fine electrical circuits, and

                  they can malfunction because of static electricity or humidity.

                  - When an icon on LCD screen is too small, the place the user touches may be different from where the phone recognizes. 
                    Accuracy is also low around the edges of the screen due to the structure of touch panel, leading to a wrong response.   


              4. Buttons can be pressed in a pocket by body movements. 


              5. Use of third parties’ chargers can cause malfunction during charging due to power noise as 
                  they tend to use low-priced and low-quality parts.


              6. Please use protective films manufactured by LG to avoid errors and failures.


              7. Be careful not to place the phone near conductible objects such as keys, coins, necklaces, and watches. 
                  Keep away water from the product. 


              8. Do not block the proximity sensor with a hand during a call.


 how to fix How to fix


              Do not cover the proximity sensor with a protective film, a pouch, or a cover not produced by LG. 
              It may cause errors. 


              screen protector


              - For phones with capacitive touch sensor system (Without pens)

                Please use protective films produced by LG.


If the problem is not resolved, please call  LG Support representative on 1800-180 -9999 (Toll Free)



Not all features are available in one product
Not all products are available in the global market
The information is for general information purposes only and created for consumer awareness
Any reliance on information is strictly at its own risk
In no event LGEIL will be liable for any loss or damage including without limitation, indirect or consequential loss or   damage,

  or any loss or damage whatsoever arising from loss of data or profits arising out of or in connection with the use of this informational video.

The solutions provided herein  might vary based on the models, please verify before implementing.
No part of this text or any of its contents may be reproduced, copied, modified or adapted, without the prior written consent of the author.
The information is provided free of costs and to serve end users.
The information is not meant for any claims or comparison with competition, but to facilitate the customer to understand  product features.

Article Feedback

Q1. Overall, how satisfied were you with the usefulness of this information?
Q1-1. Why were you dissatisfied withthe usefulness of this information?

Characters left : 500 / 500