If you hear a voice describing a program or reading menus, Video Description or Audio Guidance may be turned on.
If the voice describes visual details such as scenes, actions, or facial
expressions during a program, turn off Video Description.
If the voice reads menus, channels, or volume levels when you use the remote, turn off Audio Guidance.
These features are
available on select models.
How to Turn Off Video Description and Audio Guidance
Case 1. Turn Video Description On or Off
Check Your webOS Version
Press the Settings button (gear icon) or the Mute button on your TV remote three times in a row. Your TV will display the webOS version.
- The Video Description feature provides spoken descriptions of visual details such as scenes, actions, and facial expressions during a program.
-
2026 or newer TVs (webOS 26 or later): Press Settings on your remote, then go to All Settings, General, Accessibility, Vision Features, and select Video Description to turn it on or off.
- 2021 to 2025 TVs (webOS 6.0 through 25): Press Settings on your remote, then go to All Settings, General, Accessibility, and select Video Description to turn it on or off.
- 2020 or older TVs (webOS 5.0 or earlier): Press Settings on your remote, then go to All Settings, Accessibility, and select Video Description to turn it on or off.
Case 2. Turn Audio Guidance On or Off
- The Audio Guidance feature reads information aloud when you change the channel, adjust the volume, change a setting, or select an input.
-
2026 or newer TVs (webOS 26 or later): Press Settings on your remote, then go to All Settings, General, Accessibility, Vision Features, and select Audio Guidance to turn it on or off.
- 2021 to 2025 TVs (webOS 6.0 through 25): Press Settings on your remote, then go to All Settings, General, Accessibility, and select Audio Guidance to turn it on or off.
- 2020 or older TVs (webOS 5.0 or earlier): Press Settings on your remote, then go to All Settings, Accessibility, and select Audio Guidance to turn it on or off.
Frequently Asked Questions
-
Q. Why Do I Hear Video Description Only When Using a Set-Top Box or Streaming App?
-
A. If you hear video descriptions only when using a set-top box or external device, use that device’s remote to turn off its video description
feature.
If you hear them only in a streaming app, open Audio & Subtitles on the video playback screen and turn off Audio Description.
-
Q. Why Does the Pointer Stop Working When Audio Guidance Is On?
-
A. When Audio Guidance is on, the pointer on your Magic Remote is automatically disabled to help you navigate the TV more accurately without
relying on the pointer.
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Q. Why Can’t I Find Video Description or Audio Guidance in the TV Settings?
-
A. If your TV does not have these settings, the narration may be coming from a connected set-top box or streaming app. Open the audio or
subtitle settings on the connected device or in the app, and turn off video description.
Move left or right to check the contents.
This guide is based on standard models. The settings menu may vary by model.
