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Poor Sound Quality – Sound Test

  • Others
  • Others
  • Troubleshooting
  • TV Accessories, TVs


 Should customers express concerns over poor sound quality on screen, have them test it.


 Press HOME > navigate to SETUP > press ENTER > On-screen display menu will appear


 Scroll down to SUPPORT > press ENTER


 Bring navigation cursor over Sound Test > press ENTER


 If the sound test doesn’t sound good > select Yes > confirm with customer service required


 If the sound test is fine > select No > press EXIT > confirm with customer issue elsewhere


 Have customer check for problematic connections or external devices other than TV


Please note that said feature was introduced on 2011 flat panel display models.


Newer models' "Sound Test" feature has been moved to the Audio

page of the on-screen menu.



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