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Rust, Scratches, Dents

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  • Others
  • Troubleshooting
  • Refrigerators



It is important to determine the type of issue you are experiencing with the outside of your refrigerator to see if troubleshooting can resolve it, whether it be rust, scratch & dent or unusually warm panels.

Cabinet Warm

Scratched or Dented

Sides Bowing Out






Cabinet Warm

If the sides of the cabinet are warm to the touch, this is normal. As the unit runs, the heat generated from the compressor and other running parts is dispersed from these areas to prevent overheating. This heat is absorbed by the walls of the unit for even distribution of the heat, which helps the unit cool efficiently. It will not affect the operation.

Be sure that your refrigerator is not installed next to any heat producing appliance, such as a dishwasher or range.




Scratched or Dented

Unfortunately, dents cannot be removed from the cabinet. For scratches, touch-up paint is available for some refrigerators. Contact our Customer Service Department for information regarding touch-up paint.




Sides Bowing Out

Some bowing out at the sides is normal. It is allowable up to 1/8”. This happens when the insulation foam is sprayed into the unit. It is liquid, but after it is sprayed into the unit is begins to expand and harden. As it expands to fill in all open areas, it can push against the cabinet and cause a slight bowing. This is one reason for the clearance requirements.





Scratches on your refrigerator that penetrate through the finish to the metal underneath expose the metal to humid air. This humidity will cause rusting. It may be possible to clean this and then apply touch-up paint to the scratch for future rusting. Touch-up paint is only available for Black, White, and Titanium (Grey Cabinet) refrigerators. The titanium touch-up paint does not match the door finish.

Although common belief would suggest the idea of stainless steel rusting impossible, reality dictates otherwise. Spots or streaks of rust can seep through on the stainless steel finish of your appliance, tarnishing the smooth and glittering surface, not to mention its premium looks.

The most widely used Stainless Steel grade is composed of 18% chromium, 8 to 10% nickel and most of the remainder: iron. The chromium acts as a protective layer.

If this invisible chromium barrier is breached or compromised, the underlying alloyed metal can get exposed to moisture in the air which in turn will result in burgeoning rust.

It doesn’t take long, once rust has settled, to spread.

What could possibly trigger the protective layer from deteriorating? For the most part, improper cleaning products are the root cause. High concentration bleach cleanser will cause corrosion especially when it manages to trap itself in nooks & crannies subsequently left in contact with the metal alloys. Abrasive materials such as steel wool or steel brushes, can also damage the surface.

Refrain from using cleansers harsh cleansers.

Carefully follow the maintenance advice in your kitchen appliance owner manual. Please find herewith following general manufacturers’ tips & warnings:

Do wash stainless with mild soap, using a soft, clean cloth; then rinse. Dry with a soft, clean cloth.

Don’t use disinfectants, abrasives, or cleaners that contain bleach, alcohol, ammonia, or chlorides, all of which can harm stainless.

Do check ingredient labels on cleaning products you use near any stainless appliances. If you have a tile floor, for example, you should know that some grout cleaners are a potential threat to stainless steel.

Don’t use steel wool or scrub pads. They can scratch the surface, leaving it vulnerable to moisture. Also, fragments of steel wool can become embedded in the stainless finish and rust.

Do wipe appliances with a stainless cleaner regularly. Most contain mineral oil, which helps shield the steel’s protective layer.

Don’t wipe stainless surface with a used dishrag. Food oils contamination can be acidic and risk being detrimental to the protective layer on the steel.

You can remove rust spots with a stainless cleaner or stainless brightener, such as Bar Keepers Friend or, you can make a paste of baking soda and water then apply it with a soft cloth, rubbing gently in the direction of the grain.


Black Refrigerator Touch-up Paint: Part # TUP-3796BK

White Refrigerator Touch-up Paint: Part # TUP-3796WH

Titanium Refrigerator Touch-up Paint: Part # TUP-3796TG


When cleaning a stainless steel refrigerator, only use a residential grade stainless steel cleaner. Do not use anything abrasive, and follow the instructions precisely. Do not use a commercial grade product or a powdered stainless steel cleaner.




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