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Banging / Thumping Noise
Cause and Symptoms
Leaving the top load washing machine sitting in its Styrofoam base packaging will prevent the appliance from functioning normally to the point it may attempt to jump out and being incredibly noisy doing so. It is imperative that all packaging material be completely removed from the appliance for utmost optimal washing performance.
After the washer is in the home, remove the carton and Styrofoam shipping base from washer.
When removing the washer from the carton base, be sure to remove the tub support in the middle of the carton base. If you must lay the washer down to remove the base packaging materials, always protect the side of the washer and lay it carefully on its side. Do NOT lay the washer on its front or back.
How to Repair
Check the bottom of the machine should banging or heavy thumping noise occur. Both Styrofoam footplate and plastic tub support need be extracted and fully removed from the appliance.