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No Heat – Not drying – Clothes coming out damp

  • Not Heating/Not Drying
  • Not Drying/Long Dry Time
  • Troubleshooting
  • Dryers

Customers experiencing damp clothes coming out of the dryer or long time drying with no results or no apparent heat being produced to dry off the clothes by the dryer need to verify a few things before thinking it could be product failure.


No heat from a dryer is usually determined by putting the palm of one’s hand anywhere on cabinet panels, whether top or sides, other than the control panel, and not feeling warmth at all after appliance had been running 30 minutes or more.

This would imply clothing had been tumbling and not drying at all coming out practically as wet as it did going in.

The quicker alternative would be to start the dryer with absolutely no load inside and run it on Air cycle for approximately one (1) minute then opening the door, extending the arm inside and feeling whether there is heat or not.

At this point, it would be easy to suspect a failure or defect in the heating element assembly.

Before seeking assistance in the form of getting a certified technician dispatched for in-home service call, there are a few things you may want to try.

 Troubleshooting steps

Is the drying cycle set to “Cotton/Normal”? If yes, is there an “Energy Saver” option on the control panel? If yes, press that button to deactivate the feature.

“Energy Saver” option on a dryer is a government legislated requirement to accredit the appliance with the Energy Star label.

Is this a brand new installation? Meaning… has there ever been another dryer hooked up to that same 240 volts AC outlet that did operate in the past?

If no, you may want to consult with the house contractor to confirm whether or not they did get the electrician to enable the 240 volt current from that AC outlet. Sometimes they do so on purpose to avoid potential fatal consequences from children playing with the outlet.

Since a dryer relies on 240 volt power for the heating element assembly, all other electrical components operate at 120 volts from the same AC outlet. So, don’t think that because the dryer powers “on” that the 240 volt portion of the receptacle is live.

If the outlet was working before and there’s no reason to believe it went faulty then we need to check the fuse box or circuit breakers. So if the dryer powers “on”, you need to check the 30 amps fuse or circuit breaker whether blown or tripped. Please acknowledge that over time these devices suffer wear & tear and weaken so if they happen to trip regularly it is a sign they need to be replaced.

Next, we normally ask the customer to perform a quick test consisting of:

  1. Leaving drum empty, open door and insert arm inside to gauge temperature.
  2. Remove arm. Close door. Choose a cycle (*). Start dryer. Let it run 1~2 minutes.
  3. Pause dryer. Open door. Stick arm inside. Has it gone warmer?

(*) If you choose the “Normal” cycle and you don’t disable “Energy Saver” mode, test will be futile as in Energy Saver mode it takes about 20 minutes for the heat to start kicking in. Please choose another cycle that should immediately generate heat.

If yes, then the heating element works perfectly. There are more troubleshooting tips involving other aspects of the dryer giving the impression there is no heat.

If no, meaning the inside of the drum is as cold as it was before you started it then we have to conclude something’s wrong with the heating element assembly therefore warranting the presence of an in-home certified service technician. Please call LG Customer Service at 1.888.542.2623.

Now, if we’ve determined there is heat yet the clothes are not drying then we have to look at the exhaust venting duct. If the duct is clogged, heat cannot escape. Heat building up inside a dryer drum can be hazardous and cause a fire so, through means of sensors the dryer will automatically shut down. It may restart, shut-down, restart, shut-down so on and so forth but one thing is certain… at the end of the cycle the load has not dried.

  1. Make sure the lint filter is cleaned before every load.
  2. Make sure the venting duct gets cleaned every so often and the damper leading outside the house is not blocked. Birds have a tendency to nest there.

If everything listed here failed at producing any positive results, please call our Customer Service at 1.888.542.2623 for assistance. Even if your dryer is out of warranty, do inquiry about our One Price Flat Rate Repair Program.

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