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Oreo OS upgrade – Phone screen stuck on LG logo

  • Display
  • Frozen Screen/ Not Responding
  • Troubleshooting
  • Cell Phones

SCREEN STUCK ON LOGO

Further to G5, G6 and V30 phones upgrading Android OS to Oreo (OS ver. 8) should the phone screen be stuck on LG logo, please proceed to below troubleshooting steps. 

 

 Issue

After upgrade to Android OS version 8 (Oreo), the device performs labeling of all user data files (App). If the labeling takes more than 50 seconds, the device will get stuck on the LG logo on screen.

 

 Troubleshooting

 

Press and hold Volume Down and Power Key buttons simultaneously until the device reboots.  The update will complete successfully after phone has restarted.

Issue planned on being resolved in a future software update.

 

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