Skip to Contents

Help Library

Find help information for your LG product

Learn about product installation, maintenance, and troubleshooting using our search options.

Home Theater Will Not Power On

  • Power Issues
  • No Power
  • Troubleshooting
  • Home Audio, Home Theatre Systems, SoundPlate, Video Players
BD- No Power


The remote control is often the reason the device will not power on. Use the power button on the front of the unit to verify the issue is with the player itself if changing the remote’s batteries does not correct the issue.

Check the power cable/outlet

Some LG Home Theater Systems require a manual insertion of the power cable to the back of the unit. If the power cord on the device is not a fixed cable, it could have come loose. Push the power cable firmly into the back of the player and ensure the cord has also been firmly connected to the power source.

If the device is connected to a surge protector/power strip, remove it and connect the unit directly to a wall outlet. Press the power button on the device itself and if the unit turns on with the button, the surge protector/power strip was the issue.

Note: It may also be necessary to take the device to a different room and use a different outlet altogether for further troubleshooting.

If the device remains unresponsive, it may need to be sent in for service.

Should all above troubleshooting tips have failed to produce positive results and the unfortunate situation still persists, then we have no other alternative than acknowledge a mechanical or electronic fault with the product. If the device is still under warranty please contact LG customer service at 1.888.542.2623 for repair options. Else, still contact our customer service to find out what could be done to resolve this issue.


Article Feedback

Q1. Overall, how satisfied were you with the usefulness of this information?
Q1-1. Why were you dissatisfied withthe usefulness of this information?

Characters left : 500 / 500

LG Product Service and Support

Get your questions answered about product setup, use and care,
repair and maintenance issues. We can help.