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Power cycling

  • Power
  • Power Cycling
  • Troubleshooting
  • Cell Phones, LG Friends, Tablets




Phone keeps turning itself off




cause Cause


             Power failure may be due to phone hardware and/or software.




how to fix How to fix


             1. Software related:  

                 ① In most instances, intermittent power off occurs because of the phone software. 
                 Android OS resets the power automatically to protect the system when the processors do not respond for a certain period of time.

.                 ② Your phone may get locked or powered off when an error occurs with a widget or multiple apps are installed at once (20-30).

                      If power gets turned off after running an app, please uninstall.

                      Go to Menu > Settings > General > Apps > Select the App > Uninstall

                 ③ Check if your phone software is up to date. If not, please upgrade to the latest version.

                      Menu > Settings > General tab > About Phone > Update Center > Software Update.

                 ④ When battery temperature is 60°C or higher, it can cause phone to power off.

                      Please close all running apps and programs (auto sync) and wait until the phone cools down.


             2. Hardware related:
                 ① Power may turn off due to poor contact between the battery and the phone terminal,

                      caused by foreign materials on phone terminal or battery movement. 
Please clean the batteries and where it goes in with a dry cloth. 
                      Make sure the batteries are placed properly, and turn on power to check.


                 ③ Dropping the phone on a hard surface or in water can also provoke it into turning itself off. 
                      In such instance, please contact LG customer service call interaction center at 1-888-542-2623

                      for technical assistance. 

                     ※ If the symptoms persist, we recommend you to contact LG customer service call

                          interaction center.


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