Skip to Contents

Help Library

Find help information for your LG product

Learn about product installation, maintenance, and troubleshooting using our search options.

Smart AC with WiFi

  • Smart ThinQ
  • How to Install and Operate
  • Operation
  • Air Conditioners, Heating and Cooling

Introductory paragraph here.

  • Android:

    1. Open the Google Play Store

    2. Search "LG Smart AC"

    3. Install the App


    1. Open the App Store

    2. Search "LG Smart AC"

    3. Install the App

    1. Open the application on the phone

    2. Click Sign Up (bottom of screen)

    3. You will be directed to the Smart ThinQ Website

    4. Agree to Terms

    5. Create User Name and Password, then click Subscribe.

    6. You will receive a confirmation request by e-mail.

    7. Upon clicking Confirm, you will receive authentication notice.

    8. Once complete, you can login and register the air conditioner


    Note: You must active the Wi-Fi on the AC in order to register the product:

    Failure to do so will result in an error message when attempting to register the product through the app:

  • The air conditioner can ONLY be registered through the smart phone app!

    1. Login to the APP to register the air conditioner.

    2. If the Wi-Fi on the A/C is not active, the app will display a prompt to activate the Wi-Fi.

    3. To activate the Wi-Fi on the A/C, you must press and hold the Fan Speed and Mode buttons on the REMOTE CONTROL for 2 seconds.

    4. The Wi-Fi indicator on the A/C display will light up when it is active.

    5. Once the app recognizes the Wi-Fi signal from the A/C, you can register the unit.
  • Turn the A/C power on and off using the power switch in the app:

  • In Cool Mode, the Mode Icon is blue. Adjust the Fan Speed from Low to Medium to High, or set it to Auto:

    Adjust the temperature by scrolling up or down on the temperature wheel:

  • In Dry Mode, the Mode Icon is purple. Adjust the Fan Speed from Low to Medium to High, or set it to Auto:

    The temperature cannot be adjusted in Dry Mode.

  • In Energy Saver Mode, the Mode Icon is green. Adjust the Temperature up or down and the Fan Speed from Low to Medium to High:

    In this mode, the fan will cycle on and off when the compressor is not running. This is to reduce energy consumption by not running the fan, however, the fan comes on every couple of minutes to check the air temperature. Once it determines it needs to cool again, the compressor will turn back on and the fan will continue to run.

  • In Fan Mode, the Mode Icon is teal or aqua (blueish-green). Adjust the Fan Speed from Low to Medium to High:

    The temperature cannot be adjusted in Fan Mode. Auto fan speed is not available in this mode.

  • Select Details to access options, such as Auto-Clean, Air Flow, Reservation, and Schedule:

    Air Flow allows Auto to be turned on or off:

    Reservation acts as the TIMER, turning the air conditioner on or off at a specific time. It must be set each time, as it is not recurring.

    Schedule can be programmed to turn the unit or off at recurring times, on specific days of the week.

    Programmed schedules can be turned on or off:

    An existing schedule can be edited:

    An existing schedule can be deleted:

  • p>Favorites allows you to save the mode and settings of frequently used operations. You can new ones or edit existing ones.


  • The Settings Menu provides access to multiple items and is split up into groups: General, Account, Help, and About.

    General contains the registration screen and the option to change the temperature display from Fahrenheit to Celsius:

    Account gives access to signing in, managing the user list, and deactivating the account:

    The Help section provides access to the user guide:

    In About, details of the application are provided including the software version:


The LG Smart AC uses Wi-Fi that allows the user to control the unit with the corresponding LG mobile app. To use the Wi-Fi and app, the Smart AC must be registered on the Smart ThinQ website.

    • Android OS 4.0 or higher at 320 x 480 or higher screen resolution
    • iOS 6 or higher at 960 x 640 or higher screen resolution

    Phones below this minimum specification cannot operate the unit.

    Some phones meeting the above criteria may not operate every function of the unit. This may result from hardware and software variations depending.

    • Other routers may not support the Wi-Fi application.
    • The above models are optimized for the Wi-Fi service, but any cell phone that does not meet the minimum system requirements will not be able to run the program.

    Note: The Wi-Fi app is only compatible with smart phones and is not available for laptops or tablets.


This section is only for troubleshooting the Wi-Fi feature of the air conditioner. Select from the following symptoms:

  • This may be the result of not having agreed to the service terms. To correct, sign in at and agree to the terms:

    If still unable to register the e-mail address use the Forgot Password option to retrieve it:

  • To retrieve a lost or forgotten password:

    1. Tap the Forgot Password button in the app.
    2. Enter the e-mail address and tap the Reset Password button
    3. A temporary password will be sent to the e-mail address.

    To change the password:

    1. Type into a web browser on your phone.
    2. Tap the My ThinQ button and sign in.
    3. Tap the Menu button in the upper-right corner, then tap My ThinQ.
    4. Tap the Change Password button and enter the new password.

  • "No Products Matched" message may display if the smart phone is set to disconnect Wi-Fi when the internet is unavailable. This is a phone setting, found under the Wi-Fi Menu Option:

    1. "No Products Matched" pop-up occurs
    2. Tap the Wi_Fi button in the phone's settings
    3. Press the Option hard key, then tap Advanced Wi-Fi button
    4. Uncheck Internet Unavailable

    NOTE: Advanced Wi-Fi Menu varies according to the phone brand and carrier. If unable to locate this menu, look for any setting that automatically turns off Wi-Fi.

  • If unable to see the wireless router in the Wi-Fi list, check the wireless router is compatible. If it is, check the wireless router settings:

    1. Check if the wireless router is set to "hidden network" or "ssid don't broadcast"
    2. Make sure the router is powered on
    3. Verify the password of the wireless router
    4. If the wireless router is too far from the A/C, it may need to be moved closer or a signal amplifier installed
    1. If unable to use the LG Smart App and a message displays "Product is not connected to server", make certain the A/C's Wi-Fi is on:

      After registering the product, the Wi-Fi LED turns on in about 1 minute.

    2. Check the wireless router:
      • Make sure the router is turned on
      • Verify the password of the wireless router
      • If the A/C is not within range of the router, move the router or consider installing a signal amplifier

    3. Register the A/C again, to confirm it went through.

      If still unable to connect and/or still receiving the "Product is not connected to server" message:

      1. Verify the smart phone can use the internet thorough the wireless router connection
      2. Check the range of the router. If the product is outside of the router's broadcasting range it may be necessary to move the router or install an amplifier. Wi-Fi communication is affected and made unstable by distance, obstacles, and other interference.
      3. Check the wireless router signal strength. To ensure proper connectivity, it should be higher than 3:

Article Feedback

Q1. Overall, how satisfied were you with the usefulness of this information?
Q1-1. Why were you dissatisfied withthe usefulness of this information?

Characters left : 500 / 500

LG Product Service and Support

Get your questions answered about product setup, use and care,
repair and maintenance issues. We can help.