What is e-Waste?

E-waste has been defined as "waste electrical and electronic equipment (WEEE), whole or in part or rejects from their manufacturing and repair process, which are intended to be discarded". E-waste consists of all waste from electronic and electrical appliances which have reached their end-of-life period or are no longer fit for their original intended use and are destined for recovery, recycling or disposal

E-Waste regulation

In India, The Ministry of Environment, Forest and Climate Change notified the E-Waste Management Rules, 2016 on 23 March 2016, which were effective from 1st October'2016.

Further, The E-Waste Management Rules 2016 have been amended as E-Waste Management Rules 2022 vide notification G.S.R. 801(E) dated 2nd November 2022

LG stands committed to implement E-Waste rules.

E waste management rules are available on https://cpcb.nic.in/e-waste/

LG Electronics India Ltd. is registered for E-Waste EPR and our EPR Registration Certificate Number is B-29016(112)(EPR-Registration)/24/WM-III dated 15-09-2023

LG Electronics India Ltd. is meeting all requirements for E-Waste Management rules i.e. Reduction in the use of hazardous substances (RoHS) in the manufacture of electrical and electronic equipment and their components or consumables or parts or spares

LG Electronics India Ltd. is providing recycling symbol i.e. "Crossed out wheeled symbol" on Product rating label and guidelines for disposal of your old products in the product Owner Manual

LG Take Back Program E-Waste Recycling

There is a need to encourage the recycling of all useful and valuable material from e-waste so as to conserve the ever-depleting natural resources. Recycling end-of-life products is vital if we are to save resources and minimize waste.

Also, scientific disposal of e-waste reduces the environment pollution. The correct disposal of old products will help prevent potential negative consequences for the environment and human health.

LG Electronics India provides an e-waste take-back service for old LG Products in compliance with the EPR (Extended Producer Responsibility). Upon request by a customer to our centralized call center no., we will call back & schedule a visit for collecting e-waste products from the designated venue. The collected waste is recycled as materials through the disassembly and classification process. Through these activities, LG seeks to contribute to conserving natural resources and protecting the environment.

This initiative from LG Electronics is the step towards cleaner and greener earth. We request all our customers to join this movement to make it successful by way of contributing their end-of-life product

Plastic Waste regulation

In India, The Ministry of Environment, Forest and Climate Change notified the amendment for Plastic Waste Management Rules, 2016, as Plastic Waste Management (Amendment) Rules, 2022 on 16th February 2022

LG Electronics India Ltd. is registered for Plastic waste EPR and our EPR Registration Certificate Number for Brand Owner is BO-13-000-07-AAACL1745Q-22 and as Importer is IM-13-000-07-AAACL1745Q-22

LG Electrionics India Ltd is using Plastic sheets , having thickness >0.05 mm (except Shrink wrap or thin film used to protect functionality of product ) for packing and wrapping

LG Electronics India Ltd Brand Owner & Importer EPR Registration Information is given in User Manual / Information Sheet / QR Code

Battery Waste regulation

In India, The Ministry of Environment, Forest and Climate Change notified the Battery Waste Management Rules, 2022 on 22nd August, 2022

LG Electronics India Ltd. is registered for Battery waste EPR and our EPR Registration Certificate Number is 1.1595375254588E+20

LGEIL is meeting hazardous limits for specified substances in the batteries i.e.. mercury, chromium, cadmium and lead

LG Electronics India Ltd. is providing recycling symbol i.e. "Crossed out wheeled symbol"/ Chemical symbol Hg, Cd or Pb on Battery / Packaging /Product /Packaging / Owner Manual

To dispose off your LG E-waste products, please fill up e-waste pickup form

FAQs

Where can we get additional information about E-waste, Plastic waste and Battery Waste

Please visit following websites to get required information
https://eprplastic.cpcb.gov.in
https://eprbattery.cpcb.gov.in
https://eprewastecpcb.in/#/

What are the effects if the product is dismantled by me.

All the LG products are safe for human beings to use. However in case of breakage/dismantling in unscientific way, it could cause damage to environment or human beings (directly or indirectly). Chances are there that user might come in contact with chemicals which could cause irritation in skin & eyes and might cause dizziness etc. Also sharp edges of electronic items could cause damage to body.

Why do I need to dispose of our e-waste in a proper manner?

If e-waste products aren't disposed of safely, they can pose a safety hazard to people, animals and the environment. In addition to contaminating soil, it can pollute the air and leach into water sources. You should dispose of your e-waste in proper manner so that it reaches to the authorised recycler having the required infrastructure & processes for correct & safe recycling. It enables protection of the environment and health from toxic substances contained in e-waste.

Do I need drop e-waste product to collection centre or will you pick up it from my home?

LG Electronics India provides e-waste take-back service for old LG Products. Upon request by you to our centralized call centre no., we will call back & schedule visit for collecting e-waste product from your home.

Which all products are covered under LG e-waste take back program?

We cover LG products i.e. Refrigerator, Air conditioner, Washing machine, TV, Mircowave, Audio system, Air Purifier, Projector, Dishwasher, Dryer, Vacuum cleaner & Monitor under e-waste Take back program.

Will I get any benefit in return of my old LG Product?

We believe that Producers & consumers have shared responsibility for e-waste reduction and recycling to contribute towards a greener planet. We believe that a sustainable future lies in the individual efforts of each person and each company, like ours.. There is no monetary benefit or discount applicable for our e-waste take-back program. There is no charge to you for pick up, transport, or recycling

What happens to my old LG product after I hand it over

It is recycled. LG will collect old LG products, transport them to one of their authorized recycling centres where the product will be broken down into saleable materials such as plastics, metals and glass. Downstream vendors will further process the materials into reusable forms and new products will be made.

What about personal data stored on the LG product

LG encourages customers to take additional steps to destroy all personal and confidential data contained on LG products, before handling over those for recycling.

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This "LG Take back Program" is an initiative by LG Electronics India Pvt. Ltd. ("LG") for environment conservation in compliance with E-waste management Rules framed by Ministry of Environment, Forest and Climate Change. These T&Cs are in addition to the LG T&Cs on https://www.LG.com/in/terms-conditions. To the extent the https://www.LG.com/in/terms-conditions Conditions of Use are inconsistent with these T&Cs; these T&Cs will prevail with respect to the program only.

CHARGES AND CONSIDERATION

LG will not pay the customer any charges/incentives for the take-back services at any time before or after collection of e-waste. LG will not take any kind of payment (monetary or other-wise) from the customer for Pickup/collection services of e-waste at its doorsteps. If the customer at any point fails or refuses the pickup, LG reserves the right to suspend the provision of take back service.

LG'S OBLIGATIONS

LG will arrange the pickup of e-waste at the doorsteps or wherever mutually agreed between the parties at its own costs. Customer need to sign the consent form & hand over to LG representative. E-waste will be collected from a suitable, safe access point with prior consent of customer at its premises.

LG shall undertake best effort in order to ensure the received products are treated in compliance & directives as per CPCB.

CUSTOMER'S OBLIGATIONS

The Customer will waive off, transfer, and relinquish all its rights regarding the e-waste product to LG.

The Customer will, prior to collection, ensure to transfer / delete any/all personal data & LG shall not assume any liability loss of data or personal information.

The Customer shall hold harmless and indemnify LG, its directors, officers and employees in respect of any loss or damage, claims, costs, liabilities and expenses arising from any breach of the Customer's under the contract or of a breach of legal requirements by the customer. The Customer declares to keep LG indemnified in any claim especially related to title of the product raised by anyone.

In the event of a suitable, safe collection of e-waste not being available, then LG reserves the right to refuse the collection. In the event that the lack of a suitable, safe collection requires waste to be transported through the premises then LG shall not be held liable for any damage caused while collecting the e-waste.

CONDITIONS

All orders by the Customer for the Services shall be deemed to be an offer pursuant to these conditions. LG does not accept any liability for consequential loss, either specifically or by omission.

VALIDITY

If any condition or any part of any condition is held by any court or competent authority to be void or unenforceable, in whole or in part, these Terms and Conditions will continue to be valid as to all other provisions and the remainder of the provision. These terms and conditions may be updated from time to time.