Find answers to your questions through our FAQ.
LG Premium Care is the LG's way to ensure that our esteemed customers enjoy the products for years to come with an additional peace of mind. With this premium service, our customers get a hassle free experience and we use only LG authorized Parts & Service Engineers for all kinds of repair. This plan is designed to safeguard customer experience against Uncertainty & Inconvenience.
Saves from unexpected high repair cost
- Labor cost & other operational costs will be covered under the plan.This premium experience is available to customers at nominal prices
Maintenance bonus
- Water purifer customers get 3 maintenance services per year absolutely free of cost
Assured unlimited service
- Team of professionally trained service engineers is at your service as and when you require the repair support
Reliability
- We enhance reliability by dedicating a team of LG authorized service engineers & ensuring the usage of LG authorized parts
Trouble free service
- Dedicating a team of agents and engineers at your service, we are just a call away to solve your problems and provide you a delightful experience
LG Premium care can be purchased together with the product. You can select your type of grading based on cost and coverage.
LG Premium Care can only be purchased within 30 days of the date of purchase. If you have already registered your product on lg.com,
you can select it directly in "LG Premium Care" page, according to type and cost.
LG Premium Care has been taken over and is being managed by LGEIL
1) If you have purchased both the product and LG Premium Care in one order, you will receive the approval notification after delivery of the product.
2) If you have purchased the plan individually for an LG product already in your possession, you will receive confirmation of approval at the registered e-mail address after approximately 7-10 working days from receipt of the payment.
We also recommend that you check the e-mail box in the SPAM or NOT-DEFIRED POST category.
In the event of an order not accepted by LGEIL, the amount paid shall be reimbursed in the same way as was selected at the time of purchase.
You can add LG Premium Care within 30 days from the date of purchase of the product you already have.
'Cancel' button will be available before order is shipped. In case of LG Premium Care, it's before contract is confirmed. If you want to cancel LG Premium Care before contract is confirmed, please click 'Cancel' button in LG.com.
If you want to return LG Premium Care after contract is confirmed, please contact LG Customer care cell directly at 08069379999 within 7 days after you receive invoice.
If the product got faulty after 14 days of invoice or replacement, LGEIL will cancel original LG Premium Care and activate the same plan on newly replaced product.
LG Premium Care is LG's service to help you cover your product when the conventional guarantee expires. LG up to 5 years total. The same conditions apply as those governing the conventional guarantee.
You can check costs and details of LG Premium Care in "Warranty Information" page.
You can see the product category for which the LG Premium Care is available in "Warranty Information" page. Any categories of unvisited product do not include the relevant coverage plan.
With LG Premium Care you can extend the coverage for 1 or 4 years(based on the product category), starting from the date of purchase.
A single LG Premium Care can be purchased for each LG product you have.
If you have an anomaly, you can contact LG customer care cell directly at 08069379999 or via the "Contact" section via Whatsapp or via email. It will be the LG customer service that will open any request for assistance on your behalf and provide support.
If you need more details, you can read the Terms and conditions attachment on the site
LG qualified trained engineers. Labor & original spare parts are included.
The cost of leaving and intervention at home is free of charge if it is provided for the following types of product:
- Washing machines
- Water purifier
- Air purifier
- Refrigerators
- Microwave ovens
- Audio system
- TV sets of 32" or more
- Air conditioning (residential)
For detailed information, please refer to the document Terms and conditions on the website.
No, it is not mandatory to have an account if you want to browse the website and place an order. If you place an order as a guest without using an account, it is important that you have a valid email address and mobile number as you will be asked to enter it during the purchase process. We use this to send you details about your order, such as your order confirmation (which contains your order number and if applicable, tracking number) and updates on the progress of your order, such as shipping and delivery notification. Please do not delete this information as it is needed to perform any action related to your order.
We recommend that you register an account for the benefits mentioned in the next answer.
Having an account can make the experience more convenient for you, as it allows you to:
Yes, you can manage your account and other personal information by taking the following steps at any time:
Step 1. Log in to your account by visiting www.lg.com/in
Step 2. Select 'my account'
Step 3. Select 'profile' and click "Update your personal details'
Once you've chosen the desired product, LG's trusted payment gateway accepts the following payment options to confirm the order and complete the transaction online:
The following cards issued by your bank in India can be used to pay for orders; however, the shipping address should be within India
To pay using your cards at checkout, you will need your card number, expiry date, three or four digits CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank's page for entering the online 3D Secure password to complete the payment.
CVV Numbers for different cards are placed in different locations on your card:
If you have a Visa/Mastercard/Diner's/Discover card: Your CVV is a 3-digit code after the last four digits of your credit card number on the back of the card within the signature field.
Note: SBI Maestro card does not have CVV and expiry date.
LG does not store Credit / Debit card numbers, CVV / Security code, pin for 3D secure, or expiry dates on any of its servers. Instead, it only collects this information during a transaction. All of your online transactions are protected and secured by SSL (secure socket layer) technology.
Your purchase will be charged under the company name "LG Electronic India Pvt. Ltd."
We accept payments for your orders from the following banks:
Note: Kindly check with your bank if online transactions are enabled in your account.
EMI (Bank Cards) stands for 'Equated Monthly Installment' and it's a convenient payment option that allows you to pay for the order in easy installments to the card issuing bank. The option is available only on cards issued by the banks.
This EMI option is facilitated by the card-issuing bank. The EMI eligibility, payment tenure [months-3/6/9/12/18/24] and refund rules are solely subject to the internal discretion and approvals of the issuing bank. Any communication related to an ongoing EMI scheme should be addressed to the card issuing bank.
In accordance with RBI guidelines, banks may impose a nominal charge on EMI services. This charge will be collected by banks over the EMI tenure. This charge is collected by Issuing Bank and not by LG. This is an annual charge and is calculated on the outstanding balance paid on a monthly basis with principal amount. You will see this charge in the monthly bill cycle as defined by the bank. An Illustration below shows a bank and the respective EMI options based on the product price. This is for indicative purposes only, your EMI payments may differ with total order amount and additional bank charges.
The table below shows a representative rendering of EMI plans for a Rs 20,000 purchase on LG paid using the EMI payment plan | |||||
Tenure | Purchase | Monthly | Bank rate(%) | Total Effective | Interest paid |
3 | Rs. 20,000 | Rs. 6,800.44 | 12 | Rs. 20,401.33 | Rs. 401.33 |
6 | Rs. 20,000 | Rs. 3,450.97 | 12 | Rs. 20,705.80 | Rs. 705.80 |
9 | Rs. 20,000 | Rs. 2,344.32 | 13 | Rs. 21,098.89 | Rs. 1,098.89 |
12 | Rs. 20,000 | Rs. 1,786.35 | 13 | Rs. 21,436.15 | Rs. 1,436.15 |
The credit card EMI payment option is available only above a minimum order value which varies from bank to bank. For given order value, only the eligible banks will be displayed under the issuing bank list on the EMI payment page on www.lg.com/in
Once you have selected the desired product, you can add it to your cart and proceed to check out. On the payment page, select EMI and follow the below-mentioned steps:
The full amount will be charged on your card on the day of the transaction. This will later be converted to an EMI transaction by your respective bank. This normally takes 7-10 working days.
The issuing bank charges interest per EMI transaction. The interest rates are decided by the bank and are displayed at the time of selecting the EMI plan on LG.com
No-cost EMI is an offer where bank interest charges are given as an upfront discount or deferred cashback after 120 business days at the sole discretion of the bank.
Please note: The bank will charge the interest amount from the customer during the EMI deduction. Please refer to the terms and conditions.
No cost EMI -Reference table
Particulars | Amount(in INR) |
product value | 30000 |
Tenure | 3 months |
interest value | 1000 |
No cost EMI | 1000 |
total amount paid by the customer after scheme offer | 30000 |
EMI value / month | 10000 |
No cost EMI + Cashback reference table
Particulars | Amount (in INR) |
product value | 30000 |
tenure | 3 Months |
interest value | 1000 |
No cost EMI offer | 1000 |
total amount paid by the customer after scheme offer | 30000 |
EMI value / month | 10000 |
Cashback offer given as refund to customer (posted in 90 days) | 1000 |
Low cost EMI is an offer wherein the amount will be converted into EMIs and the customer only needs to pay the product prices equally divided over the repayment timeline.
Particulars | Amount (in INR) |
product value | 50000 |
tenure | 3 Months |
interest value | 4000 |
Low cost EMI offer | 3000 |
total amount paid by the customer after scheme offer | 51000 |
EMI value / month | 17000 |
Standard EMI where the interest part is borne by the customer and an additional cashback is given on choosing standard EMI.
Particulars | Amount (in INR) |
product value | 30000 |
tenure | 3 Months |
interest value | 3000 |
total amount paid by the customer after scheme offer | 33000 |
EMI value / month | 11000 |
additional cashback offer given as refund to customer (posted in 90 days) | 1000 |
No-Cost EMI is available on select credit and debit cards, which can be viewed on the payment selection page under the payment mode "No-Cost EMI".
Your bank will charge a convenience fee of Rs.199/- GST on the interest component of the EMI.
For EMI/No-cost EMI on HDFC Bank-
Note: This charge is to be borne directly by the customer and cannot be sub-vented by the manufacturer. This change has been effective since 15th Aug'20.
For EMI / No-cost EMI on CitiBank-
EMI processing may take up to 7 to 8 working days. In case the total amount due has not been paid in full, finance charges as per the applicable interest rate, will apply. The currently applicable interest rate is 3.75% per month (i.e., 45% annualized) for all other cards and 1% per month (i.e., 12% annualized) for Ultima.
Latest rates are available at
https://www.online.citibank.co.in/portal/newgen/cards/tab/creditcards_tc.htm
No-cost EMI is available in a wide selection of categories including home appliances, home entertainment, laptops, and much more. It applies to selected products only. You can check the availability in the cashback and EMI section on the product detail page.
Yes, your bank will charge Interest on the total purchase amount. However, this interest charge will be provided to you as an upfront discount for HDFC and SBI Bank credit card EMI transactions only.
For other banks, No-Cost EMI benefit will be given after 90 working days *.
*Note: This excludes GST which will be charged by your bank on your interest component of the EMI.
Your EMI provider will take 7-10 working days to process your EMI. Once done, your EMI will be charged on a monthly basis, as per your credit/debit card billing cycle or payment instructions with your EMI provider. Please check with your issuing bank or card company for specific details.
UPI or Unified Payments Interface is an immediate real-time payment system that helps in instantly transferring the funds between the two bank accounts through a mobile platform. It is based on the 2 Factor Authentications with a seamless single-click payment. Once you have linked your bank account and created a virtual ID namely (name@bankname), you will be able to start using it to make payments on LG Website.
We have online wallets that can be used to make payments: A wallet is a prepaid financial instrument available on LG website. It allows Indian consumers to store money in a virtual wallet and then make payments, without entering their card/bank details for every transaction.
Once you have selected the items in your cart, proceed to make a payment and select the “Wallet” option. Under the 'Wallets' section, you will find a radio button for each available wallet type. Please choose your preferred wallet option. By clicking on the corresponding radio button, you will be redirected to your respective wallets to make the payment.
No, two payment offers cannot be clubbed together on a card at the time of purchase.
Cashback on credit card transactions will be extended to customers in the form of an instant discount or as a cashback within 120 business days to the original mode of payment as per respective bank policy. Please refer to the offer terms & conditions.
Debit EMI is a new EMI method. The bank will not block the amount equivalent to the purchase value on your card and you don't need the full amount in your account to transact. Your bank will deduct the monthly EMI from your account using the pre-approved overdraft facility.
For EMI purchases using credit & debit card, your bank will charge you interest. However, under a no -cost EMI offer, the total interest payable, is already adjusted in the price of the order. The total payable amount (including interest) will be equal to the product price.
Please check your eligibility here:
Note:
A. EMI option is not available for export/International customers.
B. No-cost EMI is available on select products. Please check the 'Special Offers' section on the product detail page for no-cost EMI on debit cards/credit cards.
Banks process EMIs within 7-10 days. It will initially deduct the whole money from your credit/debit card and convert the amount except the down payment into EMI within 2-4 days. For revised payments, please verify the selected EMI option and tenure. You can find these details under Your orders > View order details > Payment information.
For EMI purchases using credit/debit card purchases: Contact your bank to close your EMI early, subject to foreclosure fees as per their policy.
If you cancel or return an EMI order purchased using credit cards / debit cards, the bank will refund the full purchase amount to your original payment method and cancel the EMI. Any down payment will be refunded within 5-7 business days. You will then need to contact your bank to confirm the cancellation.
For credit cards: Your card issuing bank may charge nominal pre-closure charges in case you've already paid an EMI. For more details on EMI closure, please contact the card issuing bank.
For EMI using credit or debit card, you will be charged a processing fee by the bank (billed with your first EMI.) The processing fee details are -
There are two types of cashback, Instant & deferred. In Instant cashback, you will get the cashback posting into your account instantly and in deferred, cashback posting will be done in 90 to 120 days.
Want to Cancel 'Get Stock Alert'
