Find answers to your questions through our FAQ.
LG Premium Care is the LG's way to ensure that our esteemed customers enjoy the products for years to come with an additional peace of mind. With this premium service, our customers get a hassle free experience and we use only LG authorized Parts & Service Engineers for all kinds of repair. This plan is designed to safeguard customer experience against Uncertainty & Inconvenience.
Saves from unexpected high repair cost
- Labor cost & other operational costs will be covered under the plan.This premium experience is available to customers at nominal prices
Maintenance bonus
- Water purifer customers get 3 maintenance services per year absolutely free of cost
Assured unlimited service
- Team of professionally trained service engineers is at your service as and when you require the repair support
Reliability
- We enhance reliability by dedicating a team of LG authorized service engineers & ensuring the usage of LG authorized parts
Trouble free service
- Dedicating a team of agents and engineers at your service, we are just a call away to solve your problems and provide you a delightful experience
LG Premium care can be purchased together with the product. You can select your type of grading based on cost and coverage.
LG Premium Care can only be purchased within 30 days of the date of purchase. If you have already registered your product on lg.com,
you can select it directly in "LG Premium Care" page, according to type and cost.
LG Premium Care has been taken over and is being managed by LGEIL
1) If you have purchased both the product and LG Premium Care in one order, you will receive the approval notification after delivery of the product.
2) If you have purchased the plan individually for an LG product already in your possession, you will receive confirmation of approval at the registered e-mail address after approximately 7-10 working days from receipt of the payment.
We also recommend that you check the e-mail box in the SPAM or NOT-DEFIRED POST category.
In the event of an order not accepted by LGEIL, the amount paid shall be reimbursed in the same way as was selected at the time of purchase.
You can add LG Premium Care within 30 days from the date of purchase of the product you already have.
'Cancel' button will be available before order is shipped. In case of LG Premium Care, it's before contract is confirmed. If you want to cancel LG Premium Care before contract is confirmed, please click 'Cancel' button in LG.com.
If you want to return LG Premium Care after contract is confirmed, please contact LG Customer care cell directly at 08069379999 within 7 days after you receive invoice.
If the product got faulty after 14 days of invoice or replacement, LGEIL will cancel original LG Premium Care and activate the same plan on newly replaced product.
LG Premium Care is LG's service to help you cover your product when the conventional guarantee expires. LG up to 5 years total. The same conditions apply as those governing the conventional guarantee.
You can check costs and details of LG Premium Care in "Warranty Information" page.
You can see the product category for which the LG Premium Care is available in "Warranty Information" page. Any categories of unvisited product do not include the relevant coverage plan.
With LG Premium Care you can extend the coverage for 1 or 4 years(based on the product category), starting from the date of purchase.
A single LG Premium Care can be purchased for each LG product you have.
If you have an anomaly, you can contact LG customer care cell directly at 08069379999 or via the "Contact" section via Whatsapp or via email. It will be the LG customer service that will open any request for assistance on your behalf and provide support.
If you need more details, you can read the Terms and conditions attachment on the site
LG qualified trained engineers. Labor & original spare parts are included.
The cost of leaving and intervention at home is free of charge if it is provided for the following types of product:
- Washing machines
- Water purifier
- Air purifier
- Refrigerators
- Microwave ovens
- Audio system
- TV sets of 32" or more
- Air conditioning (residential)
For detailed information, please refer to the document Terms and conditions on the website.
Power issue arises in washing machine mainly due to following reasons, below are some of them :
1. Loose plug of washing machine
2. Switch board button is at 'OFF' condition
3. No electricity supply in power board
To resolve the power issue, please follow the steps listed below :
Step 1: Confirm whether the power cord is correctly connected to power socket or not. - Unplug the power cord & put it back to the power socket.
Step 2: Check whether other appliance or mobile charger/adaptor is working in same power socket
Step 3: Set the wash timer for 3 min without load (clothes) and check whether the washing machine is working or not
Note: Do not use washing machine on an extension board or multi socket
Power issue arises in washing machine mainly due to following reasons, below are some of them :
1. Loose plug of washing machine
2. Switch board button is at 'OFF' condition
3. No electricity supply in power board
To resolve the power issue, please follow the steps listed below :
Step 1: Confirm whether the power cord is correctly connected to power socket or not. - Unplug the power cord & put it back to the power socket.
Step 2: Check whether other appliance or mobile charger/adaptor is working in same power socket
Note: *You can also check below link for video tutorial
Noise issue arises in washing machine mainly due to following reasons, below are some of them :
1. Overloaded wash tub
2. Washing heavy and lite clothes together
3. Pins or coins in the washer
To resolve the noise issue, please follow the steps listed below :
Step 1: Set the wash timer for 3 min without load (clothes) and check whether the washing machine makes noise or not.
Step 2: Do not overload the wash tub.
Step 3: Check the clothes' pockets well before putting them in the machine. Pockets must not contain coins, pins etc.
Noise issue arises in washing machine mainly due to following reasons, below are some of them :
1. Overloaded spin tub
2. Unbalanced clothes in the tub
3. Incorrect placed safety cover
To resolve the noise issue, please follow the steps listed below :
Step 1: Set the spin timer for 3 min without load (clothes) and check whether the washing machine makes noise or not.
Step 2: Do not overload the spin tub.
Step 3: Place the safety cover in the spin tub correctly.
*You can also check below link for video tutorial
Noise issue arises in washing machine mainly due to following reasons, below are some of them :
1. Overloaded wash tub
2. Washing heavy and lite clothes together
3. Unbalanced washing machine
4. Pins or coins in the washer
To resolve the noise issue, please follow the steps listed below :
Step 1: Run the washing machine on spin mode without load (clothes).
Step 2: Wash the heavy weight and lite weight clothes separately.
Step 3: Adjust the legs of washing machine. Washing machine should kept on a flat & stable surface.
Step 4: Check the clothes' pockets well before putting them in the machine. Pockets must not contain coins, pins etc.
IE error occurs in washing machine mainly due to following reasons, below are some of them :
1. Water tap is in OFF condition
2. Inlet filter gets blocked
3. Water pressure is low
To resolve the IE error problem, please follow the steps listed below :
Step 1: Check the water tap. It should be fully open.
Step 2: Clean the Inlet Filter.
Step 3: Inlet pipe must not be twisted.
Step 4: Check the water pressure. It should be 0.3-8kgf/cm²
Step 5: Reverse inlet connection must not be there.
*You can also check below link for video tutorial
IE error occurs in washing machine mainly due to following reasons, below are some of them :
1. Water tap is in OFF condition
2. Inlet filter gets blocked
3. Water pressure is low
To resolve the IE error problem, please follow the steps listed below :
Step 1: Check the water tap. It should be fully open.
Step 2: Clean the Inlet Filter.
Step 3: Inlet pipe must not be twisted.
Step 4: Check the water pressure. It should be 0.3-8kgf/cm².
*You can also check below link for video tutorial
OE error occurs when water does not get drained out of washing machine mainly due to following reasons, below are some of them :
1. Drain filter is blocked by foreign objects (Pins, Coins etc.)
2. Un-cleaned drain filter
To resolve the OE error problem, please follow the steps listed below :
Step 1: Drain pipe must not be hung, folded or twisted. It should be placed on a flat surface.
Step 2: Power on the washing machine. Press ‘Spin’ and start the machine
Step 3: Remove the drain pipe and follow 'Step 2' again.
*You can also check below link for video tutorial
OE error occurs when water does not get drained out of washing machine mainly due to following reasons, below are some of them :
1. Drain filter is blocked by foreign objects (Pins, Coins etc.)
2. Un-cleaned drain filter
To resolve the OE error problem, please follow the steps listed below:
Step 1: Drain pipe must not be hung, folded or twisted. It should be placed on a flat surface.
Step 2: Power on the washing machine. Press ‘Spin’ and start the machine.
Step 3: Clean the drain filter as sometimes dirt accumulates in it that will prevent water from draining properly.
*You can also check below link for video tutorial
UE error occurs mainly due to imbalance or the clothes are off center inside the washer.
To resolve the UE error problem, please follow the steps listed below :
Step 1: Run the washing machine on spin mode, without load (clothes).
Step 2: Wash the heavy weight and lite weight clothes separately.
Step 3: Adjust the legs of washing machine. Washing Machine should kept on a flat & stable surface.
Step 4: If the code continues to appear, the reset action on the machine
*You can also check below link for video tutorial
Tub cleaning helps in preventive maintenance of the washing machine & keeps the machine clean, odor free & gives better wash quality.
For tub cleaning please follow steps listed below :
Step 1: Pour 20 to 25 liter lukewarm water in washer tub.
Step 2: Now pour 1 packet of LG ScaLGo powder into the washer tub.
Step 3: Select the wash timer for 2 minutes so the mixture can get melded properly.
Step 4: Now let the mixture rest for 30 minutes.
Step 5: After 30 minutes, Select the wash timer for 15 minutes & after 15 minutes drain the water by selecting drain button.
Note : During tub clean process, do not put clothes inside the wash / spin tub.
Tub cleaning helps in preventive maintenance of the washing machine & keeps the machine clean, odor free & gives better wash quality.
For tub cleaning please follow steps listed below :
Step 1: Take one packet of LG ScaLGo powder & put it in the detergent box.
Step 2: Close the detergent box & washing machine lid & power on the washing machine.
Step 3: Select tub clean option by pressing program button
Step 4: Press the start button & tub cleaning process will get started.
*Note: -
No cooling issue occurs in refrigerator mainly due to various reasons, below are some of them :
To resolve the cooling issue, please follow the steps listed below :
Step 1: Set the cooling temperature knob at High 7.
Step 2: Check the ‘Defrost’ button must not be inside. If it is pressed inside then wait until it comes out.
Step 3: If refrigerator bulb glows dim, please use a stabilizer of 500W that can give supply from 220V-240V
No cooling issue comes in refrigerator mainly due to various reasons, below are some of them :
To resolve the cooling issue, please follow the steps listed below :
Step 1: Set the cooling temperature knob at High/Max/Coldest 7.
Step 2: Set the cooling temperature knob as per weather and food load.
Step 3: If there is a low voltage or power fluctuation issue in the area, please use a stabilizer of 1000W that can give supply from 220V~240V.
Low cooling issue occurs in refrigerator due to various reasons, below are some of them.
To resolve the low cooling issue, please follow the steps listed below :
Step 1: Set the cooling temperature knob as per weather and food load.
Step 2: Defrost the refrigerator after every 3 days by pressing in the blue color button present inside the cooling temperature knob.
Step 3: Maintain the sufficient gap between food stuff.
Step 4: Do not cover the refrigerator.
Step 5: Keep the refrigerator at required distance for sufficient ventilation. Maintain minimum 10 cm gap from behind and side walls.
Step 6: Door should be completely closed.
Step 7: Do not keep the refrigerator nearby heat sources like gas stove/hob, microwave oven, sun light etc.
Low cooling issue occurs in refrigerator due to various reasons, below are some of them.
To resolve the low cooling issue, please follow the steps listed below :
Step 1: Set the cooling temperature knob as per weather and food load.
Step 2: Set the freezer controller knob basis season requirement , as mentioned below:
Step 3: Maintain the sufficient gap between food stuff.
Step 4: Do not cover the refrigerator.
Step 5: Keep the refrigerator at required distance for sufficient ventilation. Maintain minimum 10 cm gap from behind and side walls.
Step 6: Door should be completely closed.
Step 7: Do not keep the refrigerator nearby heat sources like gas stove/hob, microwave oven, sun light etc.
Q 1. ‘Hissing’ sound is coming from Refrigerator.
Ans.-Hissing sound is caused by the refrigerant flows inside the coils of refrigerator. It is a normal phenomenon of a fine working refrigerator.
Q2. 'Humming' sound is coming from Refrigerator.
Ans. - Humming sound comes when compressor runs. It is a normal phenomenon of a fine working refrigerator.
Q3.'Clicking' sound is coming from Refrigerator.
Ans. - Clicking sound comes when the compressor turns ‘On’ or ‘OFF’. It is a normal phenomenon of a fine working refrigerator.
Q4. How to clean drain drip/tray in refrigerator ?
Ans. - To know the procedure of cleaning drain drip/tray, please click on below video tutorial link.
Vibration issue occurs in refrigerator due to various reasons, below are some of them.:
To resolve vibration issue, please follow the steps listed below :
Step 1: Keep the refrigerator at required distance for sufficient ventilation.Maintain minimum 10 cm gap from behind and side walls.
Step 2: Adjust the refrigerator legs. Refrigerator should kept on a flat & stable surface
Case 1: Water is leaking from inside of the refrigerator
Leakage issue occurs in refrigerator due to various reasons, below are some of them :
To resolve inside water leakage issue, please follow the steps listed below :
Step 1 : Remove and re-fix the fresh zone or chiller tray.
Step 2 : Keep the refrigerator on flat surface and adjust the front bottom legs of refrigerator
Case 2: Water is leaking from backside of the refrigerator
Leakage issue occurs in refrigerator due to various reasons, below are some of them :
To resolve backside water leakage issue, please follow the steps listed below :
Step 1: Clean the drain box with the help of dry cloth
Step 2: Defrost the refrigerator after every 3 days by pressing in the blue color button present inside the cooling temperature knob
Scenario 1: Water is leaking from inside of the refrigerator
Leakage issue occurs in refrigerator due to various reasons, below are some of them :
To resolve inside water leakage issue, please follow the steps listed below :
Step 1 : Keep the refrigerator on flat surface and adjust the front bottom legs of refrigerator
Scenario 2: Water is leaking from backside of the refrigerator
Leakage issue occurs in refrigerator due to various reasons, below are some of them :
1. Grain tray is filed with water
To resolve backside water leakage issue, please follow the steps listed below :
Step 1 : Clean the drain box with the help of dry cloth
Ice formation issue occurs in refrigerator due to various reasons, below are some of them :
To resolve ice formation issue, please follow the steps listed below :
Step 1 : Set the cooling temperature knob at cooling mode.
Step 2 : Maintain the sufficient gap between food stuff. Do not keep much food loaded in the freezer
Step 3 : Use ice cubes tray for freezing ice.
Ice formation issue occurs in refrigerator due to various reasons, below are some of them :
To resolve ice formation issue, please follow the steps listed below :
Step 1 : Set the freezer controller knob basis season requirement, as mentioned below :
Step 2 : Maintain the sufficient gap between food stuff. Do not keep much food loaded in the freezer.
Step 3 : Use ice cubes tray for freezing ice.
Door open / close issue occur in refrigerator due to various reasons, below are some of them :
To resolve door issue, please follow the steps listed below :
Step 1: Keep the refrigerator on flat surface and adjust the front bottom legs of refrigerator.
Step 2: Clean the door gas kit with the help of wet cloth.
No power issue comes in air conditioner mainly due to following reasons :
1. AC is not powered on from remote
2. MCB board may be turned 'OFF'
To resolve the no power issue, please follow the steps listed below :
Step 1: Check the MCB condition, It must be 'ON'.
Step 2: Check voltage. It should be in between 200V-240V.
Low cooling issue comes in air conditioner mainly due to following reasons :
1. Unset cooling mode
2. Dirty and blocked filters
3. Low voltage as per requirement (200V-240V)
To resolve the no cooling issue, please follow the steps listed below :
Step 1: Check the mode setting and select the cooling mode.
Step 2: Select the temperature setting and set the temperature on 18°C
Step 3: Select the fan speed at ‘High’ mode.
Step 4: Clean the air filter if it is dusty.
Step 5: Check the voltage. It should be in between 200V-240V.
AC Filter Cleaning helps in preventive maintenance of the air conditioner and keeps the AC clean, odor free, improves energy efficiency & gives better cooling performance.
To clean the AC filter, please follow steps listed below :
Step 1: Hold the knobs of the air filter and lift it up slightly and take out the air filter from AC indoor unit.
Step 2: Clean the air filter with normal temperature water and brush.
Step 3: Wait until the air filter completely become dry.
Step 4: Re-fix the dry and cleansed air filter in the AC indoor unit.
*Note: - For better cooling performance, clean the AC filter in every 15 days.
Water drip out through air conditioner due to bent or twisted drain pipes
To resolve the leaking issue, please follow steps listed below :
Step 1: Drain pipe should be inclined downward direction.
Step 2: End point of drain pipe should not be dipped into water body/bucket
Step 3: Clean the air filter after every 20 days.
Step 4: Run the AC on M'SOON Mode
*Note: - If the air has more moisture then the water droplets may occurs due to the difference in temperature. It is normal to have lite water drops due to excessive moisture after rain.
During the rainy season, moisture comes on the air conditioner due to high humidity in air.
To resolve the water droplets on AC panel issue, please follow steps listed below :
Step 1: This is a process of circulating cold refrigerant in pipe.
Step 2: Outdoor Unit always be kept under shade.
Step 3: Press 'Mode' key until ‘Drop’ symbol is reflecting on Remote.
*Note: - It is normal to have light water drops due to excessive moisture in rainy season.
When the AC filter is not cleansed for a long time then water start collecting on the indoor unit which causes bad smell.
To reduce the odor/bad smell, please follow steps listed below :
Clean Air Filter :
Auto Clean Mode :
*Note: - 'A/Clean' runs 30 minutes. During this mode, keep the doors and windows open.
Q 1. 'Hissing' sound is coming from Air Conditioner
Ans. Hissing sound is caused by the refrigerant flows inside the coils of AC. It is a normal phenomenon of a fine working AC.
Q 2. 'Humming' sound is coming from Air Conditioner.
Ans. Humming sound comes when compressor runs. It is a normal phenomenon of a fine working AC.
Q 3. Noise is coming from front grill of Air Conditioner
Ans. The sound from front grill of AC is caused by the refrigerant flows inside the coils of AC. It is a normal phenomenon of a fine working AC. Check the grill fitment. Gently push at its two ends.
Q 4. 'Water Flowing' sound is coming from air conditioner.
Ans. The water flowing sound is caused by the refrigerant flows inside the AC. It is a normal phenomenon of a fine working AC.
Q 5. 'Clicking' sound is coming from air conditioner.
Ans. The clicking sound occurs when the air filter is not fitted correctly so remove the air filter and re-fix it correctly. To reduce the clicking sound, please follow steps listed below :
Step 1 : Adjust the front grill.
Step 2 : Adjust the air filter by opening front grill.
*Note: - Use stabilizer in case of too low or too high voltage.
For 1 Ton AC 3 kVA stabilizer requires
For 1.5 Ton AC 4 kVA stabilizer requires
For 20. Ton AC 5 kVA stabilizer requires
a. Check power indicator on TV, this will be RED if power comes to the TV. Check power switch is ON
b. Check TV with other AC power outlet
c. Sometimes low voltage also cause no power on the TV
d. Check the remote power button functioning on to TV
e. Check the battery inside remote. Replace new battery if required
f. If you still face the problem, please contact LG customer care for service support
Check these options at first :
a. Select correct input mode by using input button on your remote (HDMI/USB/AV)
b. Use the picture test mode given in the link to ensure TV is normally functioning --> Click here
c. Ensure the input device is switched on
d. Check any loose connection or input cable connection to TV
e. Seek support of your service provider (STB/Cable)
If you still face the problem, please contact LG customer care for service support :
Check these options at first
a. Select correct input mode by using input button on your remote (HDMI/USB/AV)
b. Ensure the input device is switched on
c. Check any loose connection or input cable connection to TV
d. Follow the detailed self repair guide given through this link -- Click here
If you still face the problem, please contact LG customer care for service support
Check these options at first
a. Use the Picture test mode to ensure TV is normally functioning --> Click here
b. Kindly go through the guide given & adjust your TV picture mode setting --> Click here
If you still face the problem, please contact LG customer care for service support
Check these options at first
a. Check your TV volume is adjusting when you are pressing volume up/down button on your remote control
b. Kindly go through the guide given & adjust your TV sound mode setting
If you still face the problem, please contact LG customer care for service support
Check these options at first
a. Check RED colur LED indicator blinks on remote when you operate (normal)
b. If no LED indicator appears, then check & replace battery on your remote and try again
c. If LED indicator appears then follow remote paring guide given here
If you still face the problem, please contact LG customer care for service support
Check these options at first
a. Check the Wi-Fi router / modem is switched on
b. In the TV Menu, check correct router / modem searched and connected
c. Check & re-enter correct password for your Wi-Fi router / modem
d. Kindly go through the detail process guide given here
If you still face the problem, please contact LG customer care for service support
Check these options at first
a. Check the LAN router / modem is switched on
b. Check & re-fix the LAN cable between TV & router /modem
c. Check other internet devices are working fine with same router /modem
d. Kindly go through the detail process guide given here --> Click here
If you still face the problem, please contact LG customer care for service support
You can check these options at first
a. Go to device connector menu of TV
b. Select add device and select correct input of your TV (HDMI1/2/3/4)
c. Select input device name (company/make name)
d. Select suitable /functioning remote from given options
e. Kindly go through the detail process guide given here --> Click here
If you still face the problem, please contact LG customer care for service support
Check these options at first
a. Check & update Disney hotstar app in the content store of TV
b. Launch the Disney hotstar app in launcher bar
c. Register your account in "My Account" menu of the TV & follow directions asked on screen
d. Activate hotstart account through login www.hotstar.com/activate
; in browser of any other device (PC/Phone)
e. Kindly go through the detail process guide given here --> Click here
If you still face the problem, please contact LG customer care for service support
(a) Turn off the power of this unit and the connected external device (TV, Woofer, DVD-player, Amplifier, etc.) and turn them on again
(b) Disconnect the power cord of this unit and the connected external device (TV, Woofer, DVD-player, Amplifier, etc.) and then try connecting again
(c) Previous setting may not be saved when device power is shut off- check same
(d) If you still face the problem, please contact LG customer care for service support
(a) Select correct input mode by using input button on your remote (HDMI/USB/AUX/HP)
(b) The mute function is activated. Press [(Mute) or adjust the volume level to cancel the mute function.
(c) Ensure the input device is switched on
(d) Check any loose connection or input cable connection to LG sound bar/music system
(e) When you are using connection with an external device (set top box, Bluetooth device etc.), adjust volume level of the device.
(f) If you still face the problem, please contact LG customer care for service support
(a) Check the volume is adjusting when you are pressing volume up/down button on your remote control
(b) Connect some other inputs signal to verify and check, sometimes input audio signal may have distortion
(c) Switch [ON] state of DRC function to [OFF] by using remote controller
(d) With the sound bar connected with TV, change the audio digital out setting on TV setup menu from [PCM] to [AUTO] or [BITSTREAM].
(e) With the sound bar connected with player, change the audio digital out setting on player setup menu from [PCM] to [PRIMARY PASS-THROUGH] or [BITSTREAM].
(f) If you still face the problem, please contact LG customer care for service support
(a) The power cord of woofer is not connected. Plug the power cord into the wall outlet securely
(b) Pairing between the unit and woofer gets disconnected. Connect the unit and woofer. Refer operation guide mentioned un product owner's manual
(c) If you still face the problem, please contact LG customer care for service support
(a) The remote control is too far from the unit. Operate the remote control within about 7 m
(b) There is an obstacle in the path of the remote control and the unit. Remove the obstacle
(c) Are the batteries in the remote control is exhausted? Replace the batteries with new one
(d) If you still face the problem, please contact LG customer care for service support
Does an error occur when accessing the app?
No, it is not mandatory to have an account if you want to browse the website and place an order. If you place an order as a guest without using an account, it is important that you have a valid email address and mobile number as you will be asked to enter it during the purchase process. We use this to send you details about your order, such as your order confirmation (which contains your order number and if applicable, tracking number) and updates on the progress of your order, such as shipping and delivery notification. Please do not delete this information as it is needed to perform any action related to your order.
We recommend that you register an account for the benefits mentioned in the next answer.
Having an account can make the experience more convenient for you, as it allows you to:
Yes, you can manage your account and other personal information by taking the following steps at any time:
Step 1. Log in to your account by visiting www.lg.com/in
Step 2. Select 'my account'
Step 3. Select 'profile' and click "Update your personal details'
Shopping at LG.com is easy and secure. Placing an online order requires just a few steps:
If you are facing any technical difficulties with the website, please call us 08069379999 or contact us via email through https://www.lg.com/in/support/email or WhatsApp at 9711709999.
You can check the estimated delivery time for each product by entering your pin code on the Product Page. Please note that on occasion, such as during holiday rush, large sale events, or other events outside our control, there may be a slight delay in the processing time. We value the trust you place in us, and we make every effort to process your order as quickly as possible.
You order can be tracked by visiting your account, or by clicking on the link sent to you through email or message. Your order status may show one of the following:
When your order has been shipped, we will send a shipping notification to you containing shipment tracking number. You can track your shipment through the delivery service by using these tracking details.
You can easily cancel your order anytime until the invoice is generated by using our online order search in the My Account section. Once your invoice has been generated, your order cannot be cancelled. If your order is eligible for cancellation, a cancel button will be available, click this button to cancel your order.
We only accept online payments made at the time of placing your order. You can pay for your orders via all Major Debit and Credit Cards, EMI, Net Banking, Wallet Payment, UPI or other available payment modes. Your payment information is encrypted and stored safely and securely by the Payment Gateway provider.
No, we currently do not offer cash on delivery for payment of your orders. You can pay for your orders using any supported online payment method during the checkout process.
No, we do not have any hidden charges when you make a purchase on this website. Your total order amount will be displayed at the time of payment and before your order is placed. We will not charge you any amount in excess of what is reflected on the invoice.
No, LG India does not collect or store your credit / debit card information or your net banking account information. When you choose to an online payment option, you will re-directed to our payment gateway partner Pinelabs for processing your payment. Your card / account information is securely processed by Pinelabs and the corresponding banks, without any sensitive information passing back to us. We only receive limited information that is necessary to verify whether the payment for your order was successful.
EMI facility is provided by your issuing bank at its sole discretion. The issuing bank may modify the terms of the EMI offering at any time. Further, the issuing bank may at its sole discretion chose to reject or change EMI tenure or withdraw EMI scheme completely.
If your EMI application is rejected by the issuing bank, you will be liable to pay the full amount of the order to LG India.
LG India is not involved in the process of approval or rejection of EMI. EMI is provided by your issuing bank at its sole discretion. If your bank refuses to provide the EMI facility, your only option is to attempt to resolve the issue with your bank. Unfortunately, LG India cannot help you resolve any such problem with your bank.
Your payment transaction may fail for reasons such as submission of incorrect payment details or exceeding your transaction limit. Most failures are recorded based responses sent by your bank. Since the payment is handled by your bank and a payment gateway partner, we receive only limited information regarding the payment failure.
If you have been charged for your failed transaction, please wait at least 48 hours for an automatic refund or contact your bank.
At LG India, we have created detailed descriptions of every product on the website. You may use our Search feature to find a product by keyword or model number. If a product cannot be found by searching for it, please reach out to our customer support.
We add products to our online store frequently, and offer new sales and promotions, as well, so check back often for new products and great offers.
Yes, LG India provides AMC on its products and extended warranty from time-to-time. For more information, please contact our customer care as provided below.
You can contact our customer care by calling on 08069379999 or contact us via email through https://www.lg.com/in/support/email or through WhatsApp at 9711709999
Our customer care is only available from Monday to Friday between the hours of 9 AM and 5 PM. Customer care is not available on weekends and public holidays.
Currently we accept returns of products only if they are certified as Dead on Arrival (‘DOA’) by our authorized service representative. The process for initiating a return shall be as follows:
| Issue description | Details |
|---|---|
Order cancellation | If your order is eligible for cancellation, a 'cancel order' button will be available till the order is shipped. Click this button to initiate cancellation of your order. Customer should contact their issuer bank if the order cancelled was placed on EMI. Any interest or Closure fees assessed on EMI cancellation will not be borne by LG. If the order which has been cancelled was placed at a special price, under cash back, exchange, upgrade or any other offer, the same offer benefit can be availed on new transaction if it also meet all offer terms post successful processing of refund. In a rare case if a cancelled order is still delivered, please raise a return request within 24 hours at toll free number Return will be taken only if product is not opened and not used. It may take up to 7-10 days for refund credit to reflect into your account after the refund is initiated. |
| Damaged / Used / Wrong 1.Product was damaged on arrival. 2.Defective / Used / Wrong product received. | Please inspect the product at the time of delivery and report the same to delivery agent. Once the product is used, external damage/defect claims / Shortage after delivery, will not qualify for a replacement or refund Replacement or refund will be subject to the result of due investigation conducted through the logistics partners. Product will be re-shipped to you subject to authenticity of your claim and its availability, within 7 working days of approval of your claim. In case of non-availability of the product, refund will be initiated within 10 working days of approval of your claim for damage. It may take up to 7-10 days for the refund credit to reflect in your account after initiated.( For Refund - Bank Details, ID proof ETC may required) Incident will not qualify for a replacement or refund if it is established that the product was damaged post-delivery to the customer. |
Upon confirmation of return pickup by LG, repack and keep the product ready for return pickup.
We partner with Delhivery private limited for the delivery of our products.
Unfortunately, once your LG.com order ships it must go to the address provided at the time you place your order. If you cannot receive or pick up your order after three attempts, our delivery partner will return your order to us. After its return to us, the order will be auto cancelled. If the order was prepaid, we will initiate a refund after deducting the shipping fee from the amount paid by you.
We are unable to take such requests at the moment.
All in-transit items are insured. If you feel item is damaged on opening, we would request you to not accept the item or report back to us immediately by contacting LG customer service
Most of our shipments contain valuable equipment and we like to ensure that our customers receive their products safely. If you will not be at the shipping address to accept delivery of your product, consider shipping item to an address where you or someone you trust will be available to sign for your package.
Most of our carriers make three attempts to deliver a package. After three delivery attempts, our delivery partner will return your order to us and the order will be auto cancelled. If the order was prepaid, we will initiate a refund after deducting the shipping fee from the amount paid by you.
We sincerely apologize for any inconvenience this may have caused. We do everything we can to ensure your experience at LG.com makes your life just a little easier, and your satisfaction is important to us. In rare cases there may be a slight delay in transit due to events beyond control of our logistic partners. We attempt to keep our customers informed of estimated delivery timelines in such cases.
If the package tracking details have not changed in a few days, we request you to wait until the estimated delivery date as it could be a tracking error. If you do not receive your order by the delivery date, the package tracking details have not changed, and you have not received any email or message from us to inform you about a delay in the delivery of your package, please contact us and we will take steps to ensure that you receive your order soon.
In case the shipment cannot be found, we will either ship the missing product again, or cancel your order and issue a refund.
If your order status or the package tracking details show that the product has been delivered but you have not received it, please check whether anyone else may have received it, such as another person in your home or office. In some instances, delivery persons are not allowed to enter a building or office to delivery the product directly to you. Please check whether the reception desk at your office, or the security gate at your building / colony / office may have received the delivery.
If the order has not been delivered to your address, please contact our delivery partners or LG India customer service to get help on such issues.
Please refuse to accept if the parcel is damaged or accept after leaving specific remarks while signing for delivery [proof of delivery].
It is possible your order was split into multiple shipments based on product availability, quantity, weight or size. In case of a shipment being split based on product availability, the missing items will be shipped when they are in stock. Your shipment confirmation will include a list of all products included in your shipment.
To track your order, please check your order history.
If a product or an item has been mentioned in your shipment confirmation, but is missing from the shipment delivered to you, please contact us within 24 hours of delivery and we will check the status of your missing items.
Currently we are running only on 9 cities and are serviceable in 700 pin codes only.. You can check whether delivery of any product is available for your location by providing your pin code on the product page.
Large appliances or bulky Items are delivered to your doorstep. However, in case of delivery to higher floors where lifts cannot be used and staircases are too narrow, delivery will be provided on the ground floor of your premises.
Estimated delivery time depends on the following factors:
Delivery time is calculated based on historical data of delivery timelines for orders to the pin-code entered by you. Delivery timelines might vary in a few cases depending on the factors mentioned above, or factors outside our control or the control of our delivery partner.
Please note that LG India is not liable for any shipping delays, or loss of any kind resulting from unforeseen and uncontrollable circumstances, such as if you are unavailable or un-contactable; incorrectly addressed orders; weather conditions, and so on. We will try our best to notify customers of the delay and estimated delivery date in such situations.
Once you've chosen the desired product, LG's trusted payment gateway accepts the following payment options to confirm the order and complete the transaction online:
The following cards issued by your bank in India can be used to pay for orders; however, the shipping address should be within India
To pay using your cards at checkout, you will need your card number, expiry date, three or four digits CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank's page for entering the online 3D Secure password to complete the payment.
CVV Numbers for different cards are placed in different locations on your card:
If you have a Visa/Mastercard/Diner's/Discover card: Your CVV is a 3-digit code after the last four digits of your credit card number on the back of the card within the signature field.
Note: SBI Maestro card does not have CVV and expiry date.
LG does not store Credit / Debit card numbers, CVV / Security code, pin for 3D secure, or expiry dates on any of its servers. Instead, it only collects this information during a transaction. All of your online transactions are protected and secured by SSL (secure socket layer) technology.
Your purchase will be charged under the company name "LG Electronic India Pvt. Ltd."
We accept payments for your orders from the following banks:
Note: Kindly check with your bank if online transactions are enabled in your account.
EMI (Bank Cards) stands for 'Equated Monthly Installment' and it's a convenient payment option that allows you to pay for the order in easy installments to the card issuing bank. The option is available only on cards issued by the banks.
This EMI option is facilitated by the card-issuing bank. The EMI eligibility, payment tenure [months-3/6/9/12/18/24] and refund rules are solely subject to the internal discretion and approvals of the issuing bank. Any communication related to an ongoing EMI scheme should be addressed to the card issuing bank.
In accordance with RBI guidelines, banks may impose a nominal charge on EMI services. This charge will be collected by banks over the EMI tenure. This charge is collected by Issuing Bank and not by LG. This is an annual charge and is calculated on the outstanding balance paid on a monthly basis with principal amount. You will see this charge in the monthly bill cycle as defined by the bank. An Illustration below shows a bank and the respective EMI options based on the product price. This is for indicative purposes only, your EMI payments may differ with total order amount and additional bank charges.
The table below shows a representative rendering of EMI plans for a Rs 20,000 purchase on LG paid using the EMI payment plan | |||||
Tenure | Purchase | Monthly | Bank rate(%) | Total Effective | Interest paid |
3 | Rs. 20,000 | Rs. 6,800.44 | 12 | Rs. 20,401.33 | Rs. 401.33 |
6 | Rs. 20,000 | Rs. 3,450.97 | 12 | Rs. 20,705.80 | Rs. 705.80 |
9 | Rs. 20,000 | Rs. 2,344.32 | 13 | Rs. 21,098.89 | Rs. 1,098.89 |
12 | Rs. 20,000 | Rs. 1,786.35 | 13 | Rs. 21,436.15 | Rs. 1,436.15 |
The credit card EMI payment option is available only above a minimum order value which varies from bank to bank. For given order value, only the eligible banks will be displayed under the issuing bank list on the EMI payment page on www.lg.com/in
Once you have selected the desired product, you can add it to your cart and proceed to check out. On the payment page, select EMI and follow the below-mentioned steps:
The full amount will be charged on your card on the day of the transaction. This will later be converted to an EMI transaction by your respective bank. This normally takes 7-10 working days.
The issuing bank charges interest per EMI transaction. The interest rates are decided by the bank and are displayed at the time of selecting the EMI plan on LG.com
No-cost EMI is an offer where bank interest charges are given as an upfront discount or deferred cashback after 120 business days at the sole discretion of the bank.
Please note: The bank will charge the interest amount from the customer during the EMI deduction. Please refer to the terms and conditions.
No cost EMI -Reference table
Particulars | Amount(in INR) |
product value | 30000 |
Tenure | 3 months |
interest value | 1000 |
No cost EMI | 1000 |
total amount paid by the customer after scheme offer | 30000 |
EMI value / month | 10000 |
No cost EMI + Cashback reference table
Particulars | Amount (in INR) |
product value | 30000 |
tenure | 3 Months |
interest value | 1000 |
No cost EMI offer | 1000 |
total amount paid by the customer after scheme offer | 30000 |
EMI value / month | 10000 |
Cashback offer given as refund to customer (posted in 90 days) | 1000 |
Low cost EMI is an offer wherein the amount will be converted into EMIs and the customer only needs to pay the product prices equally divided over the repayment timeline.
Particulars | Amount (in INR) |
product value | 50000 |
tenure | 3 Months |
interest value | 4000 |
Low cost EMI offer | 3000 |
total amount paid by the customer after scheme offer | 51000 |
EMI value / month | 17000 |
Standard EMI where the interest part is borne by the customer and an additional cashback is given on choosing standard EMI.
Particulars | Amount (in INR) |
product value | 30000 |
tenure | 3 Months |
interest value | 3000 |
total amount paid by the customer after scheme offer | 33000 |
EMI value / month | 11000 |
additional cashback offer given as refund to customer (posted in 90 days) | 1000 |
No-Cost EMI is available on select credit and debit cards, which can be viewed on the payment selection page under the payment mode "No-Cost EMI".
Your bank will charge a convenience fee of Rs.199/- GST on the interest component of the EMI.
For EMI/No-cost EMI on HDFC Bank-
Note: This charge is to be borne directly by the customer and cannot be sub-vented by the manufacturer. This change has been effective since 15th Aug'20.
For EMI / No-cost EMI on CitiBank-
EMI processing may take up to 7 to 8 working days. In case the total amount due has not been paid in full, finance charges as per the applicable interest rate, will apply. The currently applicable interest rate is 3.75% per month (i.e., 45% annualized) for all other cards and 1% per month (i.e., 12% annualized) for Ultima.
Latest rates are available at
https://www.online.citibank.co.in/portal/newgen/cards/tab/creditcards_tc.htm
No-cost EMI is available in a wide selection of categories including home appliances, home entertainment, laptops, and much more. It applies to selected products only. You can check the availability in the cashback and EMI section on the product detail page.
Yes, your bank will charge Interest on the total purchase amount. However, this interest charge will be provided to you as an upfront discount for HDFC and SBI Bank credit card EMI transactions only.
For other banks, No-Cost EMI benefit will be given after 90 working days *.
*Note: This excludes GST which will be charged by your bank on your interest component of the EMI.
Your EMI provider will take 7-10 working days to process your EMI. Once done, your EMI will be charged on a monthly basis, as per your credit/debit card billing cycle or payment instructions with your EMI provider. Please check with your issuing bank or card company for specific details.
UPI or Unified Payments Interface is an immediate real-time payment system that helps in instantly transferring the funds between the two bank accounts through a mobile platform. It is based on the 2 Factor Authentications with a seamless single-click payment. Once you have linked your bank account and created a virtual ID namely (name@bankname), you will be able to start using it to make payments on LG Website.
We have online wallets that can be used to make payments: A wallet is a prepaid financial instrument available on LG website. It allows Indian consumers to store money in a virtual wallet and then make payments, without entering their card/bank details for every transaction.
Once you have selected the items in your cart, proceed to make a payment and select the “Wallet” option. Under the 'Wallets' section, you will find a radio button for each available wallet type. Please choose your preferred wallet option. By clicking on the corresponding radio button, you will be redirected to your respective wallets to make the payment.
No, two payment offers cannot be clubbed together on a card at the time of purchase.
Cashback on credit card transactions will be extended to customers in the form of an instant discount or as a cashback within 120 business days to the original mode of payment as per respective bank policy. Please refer to the offer terms & conditions.
Debit EMI is a new EMI method. The bank will not block the amount equivalent to the purchase value on your card and you don't need the full amount in your account to transact. Your bank will deduct the monthly EMI from your account using the pre-approved overdraft facility.
For EMI purchases using credit & debit card, your bank will charge you interest. However, under a no -cost EMI offer, the total interest payable, is already adjusted in the price of the order. The total payable amount (including interest) will be equal to the product price.
Please check your eligibility here:
Note:
A. EMI option is not available for export/International customers.
B. No-cost EMI is available on select products. Please check the 'Special Offers' section on the product detail page for no-cost EMI on debit cards/credit cards.
Banks process EMIs within 7-10 days. It will initially deduct the whole money from your credit/debit card and convert the amount except the down payment into EMI within 2-4 days. For revised payments, please verify the selected EMI option and tenure. You can find these details under Your orders > View order details > Payment information.
For EMI purchases using credit/debit card purchases: Contact your bank to close your EMI early, subject to foreclosure fees as per their policy.
If you cancel or return an EMI order purchased using credit cards / debit cards, the bank will refund the full purchase amount to your original payment method and cancel the EMI. Any down payment will be refunded within 5-7 business days. You will then need to contact your bank to confirm the cancellation.
For credit cards: Your card issuing bank may charge nominal pre-closure charges in case you've already paid an EMI. For more details on EMI closure, please contact the card issuing bank.
For EMI using credit or debit card, you will be charged a processing fee by the bank (billed with your first EMI.) The processing fee details are -
There are two types of cashback, Instant & deferred. In Instant cashback, you will get the cashback posting into your account instantly and in deferred, cashback posting will be done in 90 to 120 days.
