Warranty information

Purchase Before 30th July 2024.

1. (4 or 9) years (depending on model) additional warranty on Compressor will continue even after the expiry of 1 year basic warranty period from the date of purchase. This warranty cover Compressor only. Gas/Gas charging will be charged to the customer. Gas charging is included only when compressor is defective & inoperative. During the additional warranty period, it does not cover any part such as condenser coil, evaporator coil, capillary, suction line, electronic parts etc. Standard visiting charges will be applicable within the municipal limit of town where LG Electronics India Limited (LGEIL) has it's Authorized Service centre. Service outside municipal limit will to and fro traveling, other incidental expenses in addition to standard visiting charges, as prevailing policy from attract time to time. During the warranty period, only the parts replaced or repaired shall be free of costs, but service charges shall always be payable by the customer.

Purchase After 1st August 2024

1. The 9 year warranty on inverter compressor will continue even after the expiry of 1 year period from the date of purchase. This warranty covers Compressor only. Gas charging will be charge to customer. During the additional warranty period, it does not cover any part such as PCB, electronics parts, condenser, evaporator, fan motor indoor/outdoor, capillary, suction line, electronics parts, etc. Standard visiting charges will be applicable within the municipal limit of town where LG Electronics India Ltd. (LGEIL) has it's Authorized Service center, Service outside municipal limit will attract to and from traveling, other incidental expenses in addition to standard visiting charges, as prevailing from time to time. During the warranty period, only the parts replaced or repaired shall be free of costs, but service charges shall always be payable by the customer.

1. Any alteration in the installation position or shifting of the air-conditioner from one premises to another should be carried out by the LG Electronics customer care center or its authorized service franchisee / sales and service dealer only. Such change if address of the installation must be notified to LG Electronics customer care center.

1. Damage caused by improper installation of equipment. All LG AC have particular specifications that must be respected by the staff in charge of the installation. LG provides continuous education & updated information to service centers on this issue. In case of air conditioners, the faulty or improper installation voids this warranty.
2. Damage resulting from improper maintenance or lack of maintenance in Air Conditioner. Regular maintenance of equipment should be done at least every 3 months.
3. Damage to external surfaces, furniture, plastic parts, control remotes, batteries, tapes, heads, filters, hoses, cables, antennas, switches, speakers, light bulbs, adapters, projector lamps, belt washers, microwave plates and other accessories.(No replaces of missing accessories after delivery of the product to the store).

Purchase Before 30th July 2024

1. (4 or 9) years (depending on models) additional warranty on Compressor will continue even after the expiry of 1 year basic warranty period from the date of purchase. This warranty covers Compressor only. Gas/Gas charging will be charged to the customer. Gas charging is included only when compressor is defective & inoperative. During the additional warranty period, it does not cover any part such as condenser, freezer, capillary, suction line, overload protector, relay, thermostat etc. Standard visiting charges will be applicable within the municipal limit of town where LG Electronics India Limited (LGEIL) has its Authorized Service centre. Service outside municipal limit will attract to and fro traveling, other incidental expenses in addition to standard visiting charges, as prevailing policy from time to time. During the warranty period, only the parts replaced or repaired shall be free of costs, but service charges shall always be payable by the customer.

Purchase After 1st August 2024

1. The 9 Year warranty (Selected Model) on Compressor will continue even after expiry of 1 year period from the date of purchase. This warranty covers Compressor only. Gas charging related gas and applicable service charges will be charged to the customer. During the additional warranty period, it does not cover any part such as PCB assembly, condenser, freezer, capillary, suction line, overload protector, relay, thermostat etc. Standard service charges will be applicable within the municipal limit of town where LG Electronics India Ltd. (LGEIL) has its Authorized Service center; service outside municipal limit will attract to and for traveling, other incidental expenses in addition to standard service charges, as prevailing from time to time.

1. If any colored internal or external components are replaced, there will be commitment to ensure that the shades match with the original or other components. The replaced shades, patterns, tints may vary from the customer’s unit due to continuous usage of the unit. Any matching components changed at customer’s request will be on chargeable basis except the component which actually needed.
2. Special warranty or extended warranties for certain parts of products (Compressor) does not include labor, only parts.

1. 2 years warranty is applicable on all parts except Lint filter, knobs, inlet/otlet hose & Top covers.
2. Special warranty or extended warranties for certain parts of products (DD motor, main motor ) does not include labor, only parts.
3. All Semi Automatic Washing Machine models, Wash Motor warranty is valid for 5 years which is manufactured from January 2020*.

1. 9 year warranty on the Charcoal Lighting Heater will continue even after the expiry of 1 year basic warranty period from the date of purchase. This warranty covers Charcoal Lighting Heater only. During the additional warranty period, it does not cover parts such as PCB/Controller Assembly, High Voltage Diode, High Voltage Capacitor, Magnetron, Quartz Heater, Convection Heater Assembly, High Voltage Transformer, Thermostat, T.T motor, Fan motor, Cavity etc. The standard visiting charges will be applicable within municipal limit of town where LG Electronics India Limited (LG) has its Authorized Service Centre. Service outside municipal limit will attract to and fro travelling, other incidental expenses in addition to standard visiting charges, as per the prevailing policy from time to time. During the additional warranty period only the parts replaced or repaired shall be free of costs, but service charges shall always be payable by the customer.

1. In event of repair LGEIL shall endeavor to use new parts however in any case fresh parts are not available then LGEIL will have every right to use refurbished parts. The warranty on Replacement model / Refurbished part shall remain in force only for the unexpired period of the warranty based on original purchase.
2. Special warranty or extended warranties for certain parts of products (CD tray and control panel) does not include labor, only parts. The CD assembly includes the optical lens.
3. Warranty is for Microphone and Wireless Sub Microphone along with RF pack.(song star)
4. The warranty on recording pack and song pack is of 6 months from the date of purchase.(song star)

1. Usage of other wires or cutting of wires or putting additional wires not provided with the standard accessories with this equipment.(Mobile, Photo Printer, Mobile accessory, song star)
2. Warranty doesn’t cover any mismatch between the song’s number in songstar & the songs number embedded in Microphone.(song star)
3. Warranty doesn’t cover any loss to the recorded data due to any reason.(song star)

1. Bright dots / Dark dots hereinafter referred as Pixels within the permissible limit shall not be treated as defect and will not be covered under warranty. The range of permissible limit of Pixels anywhere on the screen is between 4 to 12 dots counted separately for Bright & Dark dots each depending upon the screen resolution of the respective product.
2. Customer has to remove all third parties software, hardware and parts prior to product service. LGEIL will not be held responsible for damage or loss to these items.
3. Special warranty or extended warranties for certain parts of products (Module LCD / PDP) is inclusive of labor.
4. In event of repair LGEIL shall endeavor to use new parts however in any case fresh parts are not available then LGEIL will have every right to use refurbished parts. The warranty on Replacement model / Refurbished part shall remain in force only for the unexpired period of the warranty based on original purchase.

1. Product issues due to deficient signal reception or set up adjustments.
2. Warranty does not cover repair of any external accessories, installation & configuration of drivers, network & hardware optimizations,cabling or connection.
3. Product issues caused by use of parts, peripherals or software not recommended by LG.
4. Damage or loss to program, data from removable storage media.
5. Due to periodic addition of various software/operating systems by the user, LG Electronics recommends you to make periodic backup copies of the data of Product stored on your hard disk drive or other storage devices as a precaution against possible failures, alteration or loss / corruption of data. In addition, before requesting service for Product, be sure to back up the data of Product and remove any confidential, proprietary or personal information, in the event of failure to do so by you, LGEIL shall not be responsible/does not guarantee against any misuse.
6. LGEIL does not keep any data back-up while repairing / replacing the unit and does not give any assurance in any manner whatsoever about the recovery of data. It is responsibility of the ;;/customer to take the data and software backup of the hard disk or any other storage media before providing the product to service center. If any data or content is lost during the service, LGEIL will not be held responsible
7. Warranty does not cover repair of any external accessories, installation & configuration of drivers, network & hardware optimizations, BIOS updates system / data recovery, cabling or connection.
8. All Software programs, including the operating systems and software added to this product whether preloaded or shipped with the machine, or installed subsequently.
9. Image Sticking or Image Retention caused by displaying fixed image or same pattern for a long time. Refer to “Recommendation of operation time & condition" for optimized operation in owner manual.

1. In event of repair LGEIL shall endeavor to use new parts however in any case fresh parts are not available then LGEIL will have every right to use refurbished parts. The warranty on Replacement model / Refurbished part shall remain in force only for the unexpired period of the warranty based on original purchase.
2. Bright dots / Dark dots hereinafter referred as Pixels within the permissible limit shall not be treated as defect and will not be covered under warranty. The range of permissible limit of Pixels anywhere on the screen is between 4 to 12 dots counted separately for Bright and Dark dots each depending upon the screen resolution of the respective product.
3. Customer has to remove all third parties software, hardware and parts prior to product service. LGEIL will not be held responsible for damage or loss to these items.
4. It is responsibility of the customer to remove and provide only (if installation has been done) projector to Service Engineer when visited onsite for repair or maintenance. LGEIL will not be held responsible for damage or loss to these items.

1. To any wear & tear including to projector lamp, if the product is used in commercial, industrial ,educational or rental applications (Projector)
2. To Projector Lamp after 6 months of purchase, whether made to use or not. (Projector)
3. LGEIL will replace optical engine if the product have more than 3 defective pixels in standard warranty period. The lamp unit will provide 500 hours or 6 months warranty (whichever come first) if the product without abnormal shutdown. When projector need inspection or repair, if the product installed over 3.0 meters or secured by security system (like metal case or other security products), customer has to move the projector to accessible area and re-installation of the projector.
4. Product issues due to deficient signal reception or set up adjustments.
5. Warranty does not cover repair of any external accessories, installation & configuration of drivers, network & hardware optimizations, cabling or connection.
6. Product issues caused by use of parts, peripherals or software not recommended by LG.
7. Damage or loss to program, data from removable storage media.
8. Due to periodic addition of various software/operating systems by the user, LG Electronics recommends you to make periodic backup copies of the data of Product stored on your hard disk drive or other storage devices as a precaution against possible failures, alteration or loss / corruption of data. In addition, before requesting service for Product, be sure to back up the data of Product and remove any confidential, proprietary or personal information, in the event of failure to do so by you, LGEIL shall not be responsible/does not guarantee against any misuse.
9. LGEIL does not keep any data back-up while repairing / replacing the unit and does not give any assurance in any manner whatsoever about the recovery of data. It is responsibility of the ;;/customer to take the data and software backup of the hard disk or any other storage media before providing the product to service center. If any data or content is lost during the service, LGEIL will not be held responsable.
10. Warranty does not cover repair of any external accessories, installation & configuration of drivers, network & hardware optimizations, BIOS updates system / data recovery, cabling or connection
11. All Software programs, including the operating systems and software added to this product whether preloaded or shipped with the machine, or installed subsequently.
12. Image Sticking or Image Retention caused by displaying fixed image or same pattern for a long time. Refer to “Recommendation of operation time & condition" for optimized operation in owner manual.
13. The lamp life time of display panel is determined as the time which luminance of the lamp is 50% compared to that of initial value and shall not be covered under warranty.

1. In event of repair LGEIL shall endeavor to use new parts however in any case fresh parts are not available then LGEIL will have every right to use refurbished parts. The warranty on Replacement model / Refurbished part shall remain in force only for the unexpired period of the warranty based on original purchase.

1. Usage of other wires or cutting of wires or putting additional wires not provided with the standard accessories with this equipment.

1. Special warranty or extended warranties for certain parts of products (Module) does not include labor, only parts.
2. Bright dots / Dark dots hereinafter referred as Pixels within the permissible limit shall not be treated as defect and will not be covered under warranty. The range of permissible limit of Pixels anywhere on the screen is between 4 to 12 dots counted separately for Bright and Dark dots each depending upon the screen resolution of the respective product.
3. Customer has to remove all third parties software, hardware and parts prior to product service. LGEIL will not be held responsible for damage or loss to these items
4. In event of repair LGEIL shall endeavor to use new parts however in any case fresh parts are not available then LGEIL will have every right to use refurbished parts. The warranty on Replacement model / Refurbished part shall remain in force only for the unexpired period of the warranty based on original purchase.

1. Product issues due to deficient signal reception or set up adjustments.(Laptop, FPD, Commercial Display, Hotel TV, Projector, Hecto)
2. Warranty does not cover repair of any external accessories, installation & configuration of drivers, network & hardware optimizations, cabling or connection. .(Laptop, FPD, Commercial Display, Hotel TV, Projector, Hecto)
3. Product issues caused by use of parts, peripherals or software not recommended by LG.(Laptop, FPD, Commercial Display, Hotel TV, Projector, Hecto)
4. Damage or loss to program, data from removable storage media.
5. Due to periodic addition of various software/operating systems by the user, LG Electronics recommends you to make periodic backup copies of the data of Product stored on your hard disk drive or other storage devices as a precaution against possible failures, alteration or loss / corruption of data. In addition, before requesting service for Product, be sure to back up the data of Product and remove any confidential, proprietary or personal information, in the event of failure to do so by you, LGEIL shall not be responsible/does not guarantee against any misuse.
6. LGEIL does not keep any data back-up while repairing / replacing the unit and does not give any assurance in any manner whatsoever about the recovery of data. It is responsibility of the ;customer to take the data and software backup of the hard disk or any other storage media before providing the product to service center. If any data or content is lost during the service, LGEIL will not be held responsible.
7. Warranty does not cover repair of any external accessories, installation & configuration of drivers, network & hardware optimizations, BIOS updates system / data recovery, cabling or connection.
8. All Software programs, including the operating systems and software added to this product whether preloaded or shipped with the machine, or installed subsequently.

1. 2 year complete product warranty (except plastic parts)