Update on 26/06/2026, providing further clarification on winners and winner selection during the “Chance to win prize draw” review Promotion
Review Policy
Consumers who have purchased an LG product are invited to share their honest opinions through a product review. To participate, please complete the review form provided in the email you receive after your purchase or in the product page on LG.com/UK. We are interested in hearing about your experiences with your new LG product, including what you appreciate and any areas for improvement. To ensure quality, we have partnered with Bazaarvoice for moderation before publishing your reviews.
How to create the review
Consumers who purchase a selected LG product (listed in section 6) from lg.com/UK; or, purchase qualifying product from another UK retailer and register on LG.com/UK website during the promotion period will receive an email prompting them to write a product review. Each link can only be used once, verified through the email address, username, and IP address (the latter applies if a reviewer attempts to submit a review for the same product more than once using the same browser). To register their product, consumers must create an LG member account on LG.com, then use the product registration process. Members need to enter the model number, serial number, purchase date, purchase place, and upload proof of purchase to register their product.
Reviews displayed for similar models: same category.
We display reviews for other models under specific circumstances:
- Products from the same range: essentially the same product, albeit in a different colour or size.
- Previous models: the predecessor of the current product.
- These reviews are identifiable by the disclaimer below the review stating, “Originally posted on Product name (followed by the model code)." While we only transfer reviews when the product features are nearly identical, minor differences may still exist. To view the product page with the features of the original model, the product name in the disclaimer is linked.
Badges on reviews
LG employs three types of badges to provide consumers with greater insight into the context of certain reviews.
1. “Verified purchase” badge: These reviews have been created by the consumers who purchase a selected LG product from LG.com/UK; or, purchase a selected LG product from another retailers AND register the product at LG.com/UK website.
2. “Incentivised reviews” badge: These reviews have been created by the consumers who received compensation for writing an honest review, such as a free or discounted product; or, consumers who participated in a competition and submitted an honest review.
3. LG Staff badge: These reviews have been created by our employees who received compensation for writing an honest review, such as a free or discounted product.
LG run campaigns to appreciate your time and honest feedback. Campaigns depend on time and product(s). Please read the below.
Terms & Conditions: LG Review Reward Promotion 2026
Summary Terms and Conditions
Eligibility: The promotion is open to residents of the UK (England, Wales and Scotland) and Northen Ireland aged 18 and over.
Promotion Period: 00:01 GMT on 29th June 2026 – 23:59 GMT 31st December 2026.
Entry Period: 00:01 GMT on 29nd June 2026 – 23:59 GMT 31st December 2026. Entries received after the Entry Period (23:59 GMT 31st December 2026) are not valid.
Submission Window: There are a total of 3 submission windows (see Section 7 for details).
Final Draw: 23:59 GMT on 3rd January 2027. 2026
Promoter: LG Electronics U.K. Ltd (“LG”), Velocity 2, Brooklands Drive, Weybridge, KT13 0SL.
Prizes: Prizes consist of vouchers worth £500 each. There are a total of 168 vouchers and a total of 56 are available for each submission window.
Terms and Conditions: All participants are deemed to have agreed to be bound by these Terms and Conditions. Full terms are available. No purchase is necessary. Internet access is required. You may enter this prize draw free of charge (see Section 3 for details). Any prize offered is for participation only and is not provided in exchange for a positive review. We do not request or encourage positive feedback, and any reviews submitted must be genuine and honest.
Full Terms and Conditions
1. About This Promotion
The LG Review Reward Promotion (the “Promotion”) is run by LG Electronics UK Ltd (“LG”). It is open to residents of the United Kingdom (England, Wales and Scotland) and is governed by these Terms & Conditions (the “Terms”).
The Promotion runs from 00:01 GMT 29th June 2026 to 23:59 31st December 2026 (the “Promotion Period”). Upon submission of a review of participating LG products (see Section 4 for details) or participation through the free entry during the Promotion Period, you will automatically be entered into the prize draw corresponding to your submission window (see Section 7 for details).
2. Who Can Enter?
You can take part if you:
- live in the United Kingdom (England, Wales and Scotland) and are aged 18 or over upon entry;
- have either purchased a participating LG product from LG.com/uk or any authorised UK retailer during the relevant submission window, or submitted a valid free entry form, without the need to purchase a participating LG product, via LG.com/uk/ during the relevant submission window; and
- are not an employee, contractor, agent, or close family member (spouse, parent, child, or sibling) of LG Electronics UK Ltd, its agencies, or any company involved in running this Event.
3. No Purchase Necessary
You are not required to purchase a participating LG product to be eligible for entry to this Promotion via the free entry form option (see Section 5 for details). Participation is free of charge. To participate, visit LG.com/uk/ and find the product detail page of participating LG product you would like to leave a review for. (see Section 4 for details). At the bottom of the product detail page, you will find the the free entry form and then submit it on. Your entry form must be at least 100 characters.
This entry form submission is not a product review and will not be published on LG.com/uk or any third-party platform. Free entry participants may submit one entry form for one participating LG product, per submission window.
4. Participating LG products:
You may find the participating LG products on LG.com/uk during your submission window . A full list of participating LG products can be accessed through this link:
https://www.lg.com/uk/tncs/reviews-policy/promo-2026-participating-models-n-retailers/
5. How to Enter
| Option A — If You’ve Bought an LG Product
Step 1: After you have made your purchase
If you have purchased a participating LG product from LG.com/uk during the relevant submission window, you are not required to register product, as registration will automatically be made in our system upon purchase. If you have purchased a participating LG product from any authorised UK retailer, you must register your product to confirm your eligibility at LG.com/uk via ‘Register My Product’ page: https://www.lg.com/uk/support/product-support/product-registration/. You may be asked to submit proof of purchase (e.g. a receipt or order confirmation) upon product registration.
Step 2: Leave your review
You can submit your review in the following ways:
· Option 1 — Review Request Email — If you have purchased a participating LG product from LG.com/uk, approximately 14 days after your purchase, we will send you a review request email to the email address associated with your purchase. Click the link and submit a review of at least 100 characters.
· Option 2 — LG.com Product Page — If you have purchased a participating LG product from any UK authorised retailer, you must visit the product page corresponding to your purchase on LG.com/uk and submit a review via the review form under the“What people are saying” section which is located at the bottom of the relevant product page.
Step 3: Give your consent
In the review form, you must tick the relevant consent box(es) to confirm your participation and, where applicable, consent to the use of your personal data for the purposes of prize fulfilment.
Step 4: You're in
Once your review has been submitted, provided that all eligibility requirements are satisfied, your entry will be automatically entered into the prize draw for the relevant submission window.
| Option B — Free Entry (No Purchase Necessary)
Step 1: Find your product
You must visit LG.com/uk/ and select the participating LG product you would like to submit an entry form for.
Step 2: Write your submission
Complete the entry form. You must write at least 100 characters, based on information publicly available on LG.com/uk for the relevant participating LG product.
Step 3: Give your consent
Tick the relevant consent box(es) to confirm your participation and, where applicable consent to the use of your personal data for the purposes of prize fulfillment.
Step 4: You're in
Once your written entry has been submitted, and provided that all eligibility requirements are satisfied, your entry will be automatically entered into the prize draw for the relevant submission window.
Free entries and purchase-based entries have an equal chance of winning.
6. Review Options and Guidelines
| Option A — Purchase-Based Reviews
Your review must:
- be at least 100 characters of genuine and honest feedback based on your personal experience of the participating LG product;
- be submitted via the review request email link sent to the email address associated with your purchase, which will be sent approximately 14 days after purchase is made, or directly via the relevant participating LG product page on LG.com/uk; and
- comply with LG’s review guidelines provided above, and these Terms.
Purchase-based reviews may be published on LG.com. By agreeing to these Terms, you consent to the publication of your review.
| Option B — Free Entry Submissions
Your free entry submission must:
- be at least 100 characters based on information publicly available on LG.com/uk;
- be submitted via the entry form on the relevant participating LG product page on LG.com/uk/
- not state or imply that you are a verified buyer of the product, unless this is accurate; and
- comply with LG’s review guidelines provided above, and these Terms.
Free entry submissions will not be published as product reviews on LG.com.
| We offer a prize for participation only and not in exchange of a positive review. We do not request or encourage positive feedback. You must provide an honest and genuine opinion of the product in your review.
We reserve the right to disqualify any entry that does not comply with these Terms, is suspected fraudulent, or is otherwise submitted dishonestly. We will, where reasonably practicable, notify you of any such disqualification.
7. The prize and Prize Draw
Three Draws, Three Chances to Win
Winners will be selected randomly using a verifiably fair and independent computer process from all eligible entries received within each submission window. There are three separate draws during this Event. Prizes consist of vouchers, ,details of which are set out below. The draw you are entered into will depend on when you submit your review or entry form:
| Summer Draw | Autumn Draw | Winter Draw | |
|---|---|---|---|
| Submission Window | 29 June – 31 Aug 2026 | 1 Sep – 31 Oct 2026 | 1 Nov – 31 Dec 2026 |
| Draw Date | 1 September 2026 | 1 November 2026 | 3 January 2027 |
| Winners per Draw | 56 | 56 | 56 |
| Voucher per Winner | £500 | £500 | £500 |
| Prize Fund per Draw | £28,000 | £28,000 | £28,000 |
Total prize fund across all three draws: £84,000.
| Product Category | Winners per Draw |
|---|---|
| Home Appliance | 35 |
| IT | 16 |
| TV & AV | 5 |
| Total | 56 |
Entries will be allocated to a product category based on the participating LG product reviewed or selected to submit an entry form for,at the relevant submission window. Each category will have a fixed number of winners per draw, as set out above.
Entries will be entered into the draw corresponding to the submission window in which they are received and will not roll over to any subsequent draw. Participants may submit entries across multiple submission windows; however, each eligible submission will only be included in the draw for its relevant submission window.
Each participant may win once during the Promotion Period. If a participant is selected as a winner more than once, only the first valid winning entry will be awarded, and an alternative winner will be selected for any subsequent draw.
LG reserves the right to limit the number of entries per person where excessive or suspicious entry patterns are identified, and to disqualify any entries that undermine the fairness or proper operation of the promotion.
How We Will Contact Winners
If you are selected as a winner, we will notify you by email within approximately 2 weeks of the draw date. You must confirm your acceptance of the prize within 14 days of our notification. If you fail to respond within this period, we may offer the prize to an alternative winner.
Winner List
Winners will be notified individually by email. Winners' names and counties/regions of residence may be published or made available upon request. Winners may object to the publication or availability of this information by contacting us at https://www.lg.com/uk/support/contact-us/email-us/ within eight weeks of receiving their winner notification email.
8. Voucher Prize - Virtual Visa Prepaid Card
If you are selected as a winner you will receive a £500 voucher prize in the form of a virtual Visa prepaid card, which will be sent by our reward partner Tremendous within 2 weeks after each draw. To redeem and use the virtual Visa prepaid card, you must:
- activate the virtual Visa prepaid card in accordance with the instructions provided in the notification email (which will typically include an activation link and may require use of your device’s wallet app); and
- use the card in accordance with the card issuers, Visa’s Terms and Conditions, which set out any restrictions on use, including where the card may be used and any applicable expiry period.
For help you may require with your virtual Visa prepaid card, please contact Tremendous directly at help@tremendous.com.
Prizes cannot be transferred to another person, exchanged for cash, or refunded, unless required by law. If your prize is unavailable, LG may offer a substitute of equal or greater value.
9. Your Personal Data
LG Electronics UK Ltd will use the personal data of participants (such as name, email address, and purchase details) to run this promotion, contact winners, and arrange delivery/ fulfillment of prizes. Personal data will be handled in accordance with the Promoter’s privacy policy and in line with the UK GDPR and the Data Protection Act 2018. The Promoter may also use limited technical data to administer (such as device or account data) the Promotion and help prevent fraud.
Your personal data may be shared with third-party service providers appointed by the Promoter for the purposes of administering the competition and fulfilling prizes (including prize delivery). Such service providers will be permitted to use your personal data solely for these purposes and will be subject to applicable data protection laws.
Personal data will be kept only as long as necessary to run the competition, fulfil prizes and deal with any queries/claims that may arise which are related to this Promotion, and will then be deleted or anonymized in line with the Promoter’s retention practices.
For more information about how LG handles personal data and your rights (including access, deletion and objection), see the LG Privacy Notice: https://www.lg.com/uk/privacy/.
Marketing: Unless you have separately opted in, the Promoter will not use your competition entry details to contract you for marketing purposes.
10. Fair Play
To ensure fair and proper administration of the promotion, the following actions are prohibited:
- Submitting any review or entry that does not represent your genuine and honest opinion or is not based on actual experience.
- Using bots, scripts, or automated tools to submit entries.
- Creating multiple accounts or submitting more than the permitted number of entries per submission window.
- Providing false, inaccurate, or misleading information in relation to your identity or purchase.
- Implying or claiming to be a verified buyer when submitting a free entry.
- Selling or transferring your prize to any third party; or
- Engaging in any conduct which undermines or is likely to undermine the fairness, integrity, or proper operation of the promotion.
LG reserves the right to investigate and disqualify any entries suspected of fraudulent, abusive, or otherwise non-compliant behavior.
11. General Terms
- By participating in this promotion, you confirm that everything you’ve submitted is truthful and accurate, and that you meet the eligibility criteria in Section 2. Incomplete, illegible, or corrupted entries will not be accepted. Participants are responsible for any internet or mobile charges you may incur when participating in this promotion.
- Participants are responsible for providing correct information. The Promoter is not responsible for entries that cannot be processed due to incorrect or incomplete information.
- The Promoter is not responsible for entries that are lost, delayed, misdirected or incomplete due to technical or other reasons beyond the Promoter’s reasonable control.
- The Promoter may suspend, cancel or amend the promotion where it is reasonably necessary due to circumstances beyond its control (such as serious technical failure) and will act fairly when doing so.
- The Promoter is not liable for losses or damage in connection with this promotion, except where caused by the Promoter’s negligence or where liability cannot be excluded by law. Nothing excludes liability for death or personal injury caused by negligence.
- Nothing in these Terms and Conditions affects the Participant’s statutory rights as a consumer.
- If there is a conflict between these Terms and Conditions and any promotional materials, these Terms and Conditions will apply.
- This Promotion, these Terms and Conditions and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with English law. Participants irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this Promotion.
12. Questions & Complaints
Got a question about the Event? Contact us at: [https://www.lg.com/uk/support/contact-us/email-us/] Need help with your Visa prepaid reward? Contact Tremendous at: help@tremendous.com
If you have a complaint about this promotion and we haven’t been able to resolve it, you can also contact:
- Advertising Standards Authority (ASA): www.asa.org.uk
- Competition and Markets Authority (CMA): www.gov.uk/cma
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