TERMS & CONDITIONS

TV wall mount installation (In-Home)

 

 

Service Description

 

Service applies to United Kingdom (Mainland), 18+ only. Purchase a selected UK variant LG TV (“Qualifying Product”) from www.lg.com/uk to qualify for a one-time wall mount service (“Service”) at an additional charge of £120. Service will take place at the customer’s location as identified on the www.lg.com/uk invoice. By purchasing a Qualifying Product and the Service, you agree to be bound by these Terms and Conditions.

 

Service Promoter: LG Electronics U.K. Ltd, Velocity 2, Brooklands Drive, Weybridge, KT13 0SL.

 

Service Provider: Panther Logistics, Lodge Way, Lodge Farm Industrial Estate, Northampton, NN5 7US, England and Wales. Company No. 07068367

 

 

Full Terms and Conditions

 

1. The Service is available to residents of United Kingdom (Mainland) aged 18 or over.

 

2. Purchase is necessary on www.lg.com/uk. Internet access and a valid email address is required.

 

3. The Service is provided by the Service Provider once the customer has purchased the additional Service on www.lg.com/uk. The Service must be booked at the time of purchase of the Qualifying Product.

 

 

Important Information regarding the Service

 

4. Service can be provided from Monday to Saturday, 8:00am to 8:00pm GMT, excluding public holidays.

 

5. Service requires an individual aged 18 or over to be present.

 

6. The Service Provider will contact the customer directly to provide a timeslot for the service to be carried out.

 

7. A wall mount must be purchased separately and is not included in this Service.

 

8. The Service will not be refunded if the wall mount is not readily available at the time of delivery.

 

9. The Service should only require one on-site visit. If there is a need for an additional visit, the Service Provider will make additional arrangements with the customer. Additional fees may be charged for an additional visit.

 

10. This Service is separate to the delivery service and incurs a charge of £120.

 

11. The customer must cancel/re-schedule any scheduled Service date at least 24 hours in advance to avoid additional charges. The latest the service can be rescheduled is 16:00pm GMT on the day prior to the appointment.

 

12. This Service is limited to the installation of the Qualifying Product (TV) to the appropriate wall mount bracket and the installation of two HDMI devices (i.e. Sky Box or game console).

 

13. The customer must select and provide the necessary cables and/or mounting hardware necessary for the installation and environment.

14. If the installation cannot be carried out, e.g. due to adverse weather conditions, the installation date will be rescheduled and is subject to availability.

 

 

Booking the Service

 

15. When purchasing a TV, select “Wall-Mounting” on the Qualifying Products buying page, which will be located within the “Delivery Services” option.

 

 

 

Customer Preparation for the Service

 

16. The customer should ensure that the old appliance is disconnected (if applicable).

 

17. The customer should ensure that the area where the wall mount is to be installed is clear and accessible (i.e no furniture blocking the area).

 

18. The customer should provide the installation engineer with a safe and adequate work environment that has sufficient space for the Service to be performed.

 

19. Wall mounting brackets must be available for the installation on the appointment day for the Wall Mounting Service. If required, these can be purchased from the Service Provider (subject to availability) or purchased separately. If the brackets are not available, the installation will not be able to take place.

 

20. The customer must ensure that all cables are available to the installation engineer, including cables required for connection of external components.

 

21. If the customer requires any additional services on top of the Service package paid for, the customer must arrange this with the Service Provider and will be charged by the Service Provider directly.

 

 

Service Exclusions

 

The following are not included with this Service:

 

22. The connection of a soundbar or other AV products.

 

23. Wall Mounting brackets are not included with the Service. These can be purchased at an additional cost from the Service Provider or be purchased separately.

 

24. Wall fishing power cords.

 

25. Installation or instructions for satellite or cable television subscription.

 

26. The cable concealment service is not included with this Service. If this additional service is required, the customer will be able to book directly with the Service Provider and will be charged by them directly (trunking required).

 

27. Any activity not specified in these Terms and Conditions.

 

 

Eligibility and Limitations for TV Models/TV Wall Mounting

 

28. Free TV Wall Mount and Installation:

 

OLED55G45LW.AEK

OLED55G45LW.G1

OLED65G45LW.AEK

OLED65G45LW.USG10TY

OLED77G45LW.AEK

OLED77G45LW.USG10TY

OLED83G45LW.AEK

OLED83G45LW.US95TR

OLED97G45LW.AEK

OLED97G45LW.US95TR

 

29. Free Wall Mount included with TV. Wall mounting installation available at an additional charge:

 

OLED55G26LA.AEK

OLED65G26LA.AEK

OLED77G26LA.AEK

OLED83G36LA.AEK

OLED77G36LA.AEK

OLED65G36LA.AEK

OLED55G36LA.AEK

OLED83M39LA.AEKM

OLED77M39LA.AEKM

 

30. Wall mount is not included and must be purchased separately. Free wall mounting installation available, subject to the wall mount being purchased alongside the stated TV models:

 

OLED65B46LA.AEK

OLED65C46LA.AEK

OLED55G46LS.AEK

OLED55G46LS.G1

OLED55G46LS.US70TR

OLED65G46LS.AEK

OLED65G46LS.USC9S

OLED65G46LS.USG10TY

OLED48C46LA.AEK

OLED55C46LA.AEK

OLED77C46LA.AEK

OLED55B46LA.AEK

OLED83C44LA.AEK

OLED77B46LA.AEK

OLED77C44LA.AEK

OLED65C44LA.AEK

OLED65C44LA.USC9S

OLED55C44LA.AEK

OLED48C44LA.AEK

OLED42C44LA.AEK

 

31. Wall mount is not included. Wall mount installation available at an additional charge, subject to the wall mount being purchased alongside the stated TV models:

 

43NANO766QA.AEK

32LQ63006LA.AEK

32LQ630B6LA.AEK

50NANO766QA.AEK

55NANO766QA.AEK

75NANO766QA.AEK

86NANO766QA.AEK

65NANO766QA.AEK

60UQ81006LB.AEK

43UQ76906LE.AEK

55LX1Q6LA.AEK

48LX1Q6LA.AEK

42LX1Q6LA.AEK

42LX3Q6LA.AEK

OLED48C36LA.AEK

OLED65C34LA.AEK

OLED65C36LC.AEK

OLED77C36LC.AEK

OLED55C34LA.AEK

OLED42C34LA.AEK

OLED48C34LA.AEK

OLED55C36LC.AEK

OLED83C34LA.AEK

OLED77C34LA.AEK

OLED77B36LA.AEK

86QNED816RE.AEK

50UR81006LJ.AEK

43UR80006LJ.AEK

50QNED816RE.AEK

55UR81006LJ.AEK

65UR81006LJ.AEK

75UR81006LJ.AEK

43UR81006LJ.AEK

50UR80006LJ.AEK

55UR80006LJ.AEK

65UR80006LJ.AEK

55QNED816RE.AEK

70UR80006LJ.AEK

86UR81006LA.AEK

65QNED816RE.AEK

75QNED816RE.AEK

75UR80006LJ.AEK

55UR78006LK.AEK

50UR78006LK.AEK

43UR78006LK.AEK

65UR78006LK.AEK

43UR91006LA.AEK

OLED65B36LA.AEK

OLED55B36LA.AEK

50UR91006LA.AEK

55UR91006LA.AEK

65UR91006LA.AEK

86UR78006LB.AEK

75UR78006LK.AEK

75UR91006LA.AEK

43QNED756RA.AEK

50QNED756RA.AEK

55QNED756RA.AEK

65QNED756RA.AEK

75QNED756RA.AEK

43LQ60006LA.AEKQ

75QNED866RE.AEK

65QNED866RE.AEK

55QNED866RE.AEK

65UR73006LA.AEKQ

86QNED866RE.AEK

50UR73006LA.AEKQ

43UR73006LA.AEKQ

50NANO81T6A.AEK

55NANO81T6A.AEK

65NANO81T6A.AEK

43UT80006LA.AEK

50UT81006LA.AEK

75QNED87T6B.AEK

75QNED86T6A.AEK

55QNED86T6A.AEK

32LQ63806LC.AEK

 

 

Post-Installation Issues

 

32. Any issues concerning installation, including property damage, must be raised via the Service Providers customer service within 48 hours of installation. The Service Provider can be contacted directly via https://panthergroup.co.uk/customer-hub or by calling 01604 215 000.

 

 

General Terms and Conditions

 

33. It is the responsibility of the customer to supply the correct information (outlined above) in order to benefit from this Service.

 

34. Services cannot be booked for previously placed orders. The Service must be booked together with the Qualifying Product on www.lg.com/uk.

 

35. The Promoter reserves the right to cancel the Service at any time.

 

35. The Promoter and its associated agencies and companies are not liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense or damage which is suffered or sustained (whether or not arising from any person’s negligence) in connection with this Service or accepting or using the/a Service(s), except for any liability which cannot be excluded by law. Nothing will exclude Promoters liability for death or personal injury as a result of its negligence.

 

36. The Promoter will not be liable for any delay or failure to comply with its obligations for reasons beyond its reasonable control arising from but not limited to Acts of God, global or regional epidemic or pandemic, adverse weather conditions, fire, industrial dispute, war, terrorist activity, hostilities, political unrest, riots, civil commotion, plague or other natural calamities, or any other circumstances of the Promoter.

 

37. All personal data supplied for this Service will be used solely for the purpose of this Service by the Promoter and/or by any agent appointed by it to assist with providing the Service and will not be disclosed to an unconnected third party unless your positive consent has been obtained. Your personal data will be handled in accordance with the Promoter’s privacy policy, available at: https://www.lg.com/uk/privacy.

 

38. If any part/s of these Terms and Conditions are legally ruled to be invalid, illegal or unenforceable, the remainder will not be affected and will continue in full force and effect.

 

39. By using this Service, you will be deemed to have agreed to be bound by these Terms and Conditions.

 

40. If there is a discrepancy between these Terms and Conditions and those in any other material, these Terms and Conditions will prevail.

 

41. These Terms and Conditions are governed by English law and their interpretation and application will be subject to the exclusive jurisdiction of the courts of England and Wales.

 

 

Service promoter: LG Electronics U.K. Ltd, Velocity 2, Brooklands Drive, Weybridge, KT13 0SL