LG: Faulty Returns

* Mandatory fields

Reason for Return *

Pick Up/Collection Address*

Retailer, Store or Distributor Details

Store Name *

Store Claim Number* (Generated by store)

Store Contact Name *

Store Contact Phone Number*

Contact Email Address*

Street Address - Collection address of Faulty Unit*

Return Items Requested

Model Number*

Serial Number*

LG Invoice Number*

Purchase Date(If Sold)

Return Date (If Sold)

CNP No. (Return Pre Approval No.)

Return reason or fault description*

Mandatory Return Supporting Evidence

Other claim information

Retailer/Customer Internal Claim Document* (10MB max filesize)

Customer Proof of Purchase (POP)* (10MB max filesize)

Photograph of the fault where possible (10MB max filesize)

Photograph of the serial number sticker on the product and carton where available* (10MB max filesize)

Example photos of LG serial number

You confirm you have read our Privacy Policy and acknowledge and consent to LGEAP collecting, using and handling your personal information in accordance with the Policy.

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Return of Goods, Terms & Conditions

For Faulty Returns, comprising used product or products returned due to a manufacturing defect are to be returned within the specifications outlined in the "LGEAP Defective Returns Policy". All supporting evidence required to correctly validate your return claim needs to be provided with your initial request in order for LGEAP to correctly assess and validate your claim. Please note that products requested to be returned outside of LGEAP Faulty Returns DOA periods may require pre-inspection by an Authorised Service Agent prior to assessment of your claim. If your product is outside of the DOA Period, please contact our Dealer Support Team for assistance arranging a service call or inspection. The DOA process and the LGEAP Defective Returns Policy does not exclude or modify the statutory rights or liability of any party, including the rights and obligations of any party under the consumer guarantee provisions of the Australian Consumer Law. Nothing in this policy affects the rights of end-user customers or their contractual relationship with you. Information submitted in this claim form will be provided to Freshworks Inc or its affiliates for the purposes of return claim management.

Faulty Returns AU

Faulty Returns NZ

Retailer, Store or Distributor Details

Return Items Requested

Mandatory Return Supporting Evidence

Example photos of LG serial number