Skip to Contents Skip to Accessibility Help

Stay calm and troubleshoot

02.jpg
02.jpg

A washing machine may suffer water supply or drainage issues even if it seems to be otherwise 100% fine. Do not worry! Follow these steps to identify and solve the problem. 


When to check the water supply

03.jpg
03.jpg

Do you see the IE error code? If so, this signals that your washing machine is not getting enough water. Check whether the tap has been switched off or if the water supply has temporarily stopped. Make sure the water hose is not squeezed or bent. 


When to check the drainage hose

04.jpg
04.jpg

Do you see the OE error code? If so, check whether the drainage filter is clogged or the drainage hose is bent. Open the service cover at the base of your machine to remove any pooled water; pull out the drainage filter to clean.


Could it be frozen?

05.jpg
05.jpg

A washing machine located in a cold spot such as a garage or outhouse may freeze up in a severe cold spell. Defrost the supply (while not in use) by placing a warm towel over the tap and water inlet. Use a hairdryer to gently defrost the drainage hose (while not in use).


Any error codes?

06.jpg
06.jpg

The Smart Diagnosis™ feature of the ThinQ app allows you to easily check up on any issues with your LG appliance via your phone. Once you’ve identified the problem, ThinQ will also guide you through the best solution.


Life's Good!