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Simplink (Simple Link) and the multi remote control function work intermittently when the TV is connected to other devices, why?

Troubleshooting

Simplink (Simple Link) and the multi remote control function work intermittently when the TV is connected to other devices, why?

 

Symptom Symptom

 

Simplink (Simple Link) and the multi remote control function work intermittently when the TV is connected to other devices.

 

Checkpoint Checkpoint

Are multiple devices connected by HDMI to the TV? 

 

Cause Cause

Simplink may not work with some other manufacturers HDMI devices (e.g. Set-top Box, Home theater, sound bar etc.)

when those devices are connected by HDMI.

 

how to fix How to Fix

 

- Disconnect all HDMI connected devices.

- Connect each HDMI device one at a time and test the Simplink function to identify the problem device.

- Once the problem device has been identified try an alternative connection method for this device (e.g. component)*

 

* If you can not solve the issue through an alternative connection mode please contact us                             diagram

*Required question