I dropped my phone in water. What should I do?
Troubleshooting if your phone is dropped in clean water
1. please dry your phone for a day in a well-ventilated place.
Avoid direct sunlight.
2. As water can remain inside after drying, please do not turn on the phone.
3. Please note: even though the phone appears to function normally, it may corrode due to water.
We would recommend requesting technical assistance/requesting service.
Troubleshooting if your phone is dropped in another liquid
1. Please remove the battery from your phone and clean in running water for 1-3 minutes to wash away dirt, salt etc
2. Please dry the phone for a day in a well-ventilated place.
Avoid direct sunlight.
3. As water can remain inside after drying, please do not turn on the phone.
Please note: even though the phone appears to function normally, it may corrode due to liquid.
We would recommend requesting technical assistance/requesting service.
Caution
It's very likely your phone will require technical assistance after dropped in water/liquid.
As such, we would ask that you note the above troubleshooting is intended as advice to prevent further damage, prior to receiving technical assistance/repair. We would also recommend the following:
1. Do not use a hair dryer to dry your phone to avoid further damage.
2. Do not turn on the phone after drying to prevent a hardware damage or data loss.
