App availability can vary by TV model and region.
Use the LG Content Store website to confirm which apps are supported, and use the TV’s settings menu or a remote shortcut to view model and software information.
Supported apps can vary by region and by TV model.
TV information menus can also differ depending on the region where the TV was sold and the language settings.
Some apps may not be available in your country/region, or may not support your specific TV model.
Checking the LG Content Store by selecting your region helps confirm what is supported.
The location of TV Information (model name, software version, MAC address, etc.) can vary depending on the TV model, region, and language settings.
First, confirm app support for your region and TV model using the LG Content Store website.
Then, check your TV’s model name, software version, and network details from the TV Information screen or by using the remote shortcut.
Open the LG Content Store website and select your region.
Search for the app you want and review its compatibility details for your region and TV model.
You can also review compatibility details for each app with various video devices.
Open Settings on your remote.
Navigate to the TV Information screen in the settings menu to view details such as the model name, software version, and MAC address.
If you cannot find TV Information in the expected location, check your region and language settings, or refer to your user manual because menu layouts can differ by model.
Press the Mute button on the remote control three times in a row.
Check the TV information from the menu that appears.
Confirm support by selecting your region on the LG Content Store website and checking the app’s compatibility details.
You can also press the Mute button three times to open a shortcut menu that shows TV information.
If the steps above did not resolve your issue, please visit the LG Electronics Support website. You can chat with our virtual assistant or schedule a service repair for further assistance.
※ Please note that service fees may apply for engineer visits if your product is out of warranty.
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