To use LG Smart TV services, your TV must be connected to the internet and you must accept the required User Agreements in the TV settings.
This typically happens when the TV is not connected to the internet, when required User Agreements have not been accepted, or after certain updates or resets that require agreements to be reviewed again.
LG Smart TV services require an active internet connection. If the network is disconnected, the TV may prompt you to review or accept agreements during setup or when launching Smart features.
If you skipped the agreement step during initial setup, or if only some items were accepted, Smart TV services may be limited until all required agreements are accepted.
After a software update, factory reset, or region/account changes, the TV may request that you review and accept the latest terms and policies.
Setting: Settings > All Settings > Support > Privacy & Terms > User Agreements
1. Turn on the TV.
2. Press the Settings button on the remote, then open All Settings.
3. Go to Support, then select Privacy & Terms.
4. Select User Agreements.
5. Review each agreement and policy.
6. Select Select All (if available), then choose Agree.
7. If prompted, follow any on-screen steps to complete network connection or account sign-in.
If the pointer does not appear, shake the remote left and right to display it.
If the pointer still does not appear, re-register the Magic Remote: point it at the TV and press and hold the Back and Home buttons at the same time for more than 5 seconds, then follow the on-screen instructions.
If the steps above did not resolve your issue, please visit the LG Electronics Support website. You can chat with our virtual assistant or schedule a service repair for further assistance.
※ Please note that service fees may apply for engineer visits if your product is out of warranty.
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