If the remote control is unavailable, you can use the physical button (jog button) on your LG TV to turn the TV on or off and navigate basic menus. Button behavior varies by model, so first confirm the button type and location on your TV.
LG TVs may use different physical button designs. Some models use a single press-only button, while others use a jog button that also moves up/down/left/right. If you use the wrong press method (for example, trying to move a press-only button), the TV may not respond as expected.
On some LG TV models, the product button supports only press and press-and-hold actions. It does not move left/right/up/down, so directional navigation is not available from the button itself.
On models with a jog button, you can both press and move the button to navigate. If you only tap the button when directional movement is required, menu navigation may not work.
When you press and hold the product button to power off, the TV closes running apps and may stop active recordings. This is normal behavior and can look like an unexpected interruption.
Check the underside, back, or lower edge of the LG TV for the product button.
If the button only clicks when pressed and does not move in directions, treat it as Type A (press-only).
If the button can be pressed and also moved up/down/left/right, treat it as Type B (directional jog button).
Power on: Press the button once.
Power off: Press and hold the button for more than 1 second.
Open or change menu: With the TV on, press the button to open the menu and cycle through menu items (behavior may vary by model).
Select a menu item: Press and hold the button for more than 1 second to confirm/select.
Power on: Press the button once.
Power off: Press and hold the button for more than 1 second.
Adjust volume: Move the jog button up or down (model behavior may vary).
Change channels: Move the jog button left or right (model behavior may vary).
Use on-screen menus: Press once to open a menu, then move the jog button to highlight items and press to select.
Setting: Settings > General > Accessibility > Learn Remote Control
The TV’s physical button is intended for basic control only. For full feature access, use the remote control.
If you have an LG Magic Remote, you can also view button guidance on the TV using the Learn Remote Control menu.
If the steps above did not resolve your issue, please visit the LG Electronics Support website. You can chat with our virtual assistant or schedule a service repair for further assistance.
※ Please note that service fees may apply for engineer visits if your product is out of warranty.
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