If the picture looks zoomed in, stretched, or parts of the image are missing, the TV’s aspect ratio or zoom setting may not match the content you are watching. Set the Aspect Ratio to a standard option to restore the correct picture size.
This issue is usually caused by an Aspect Ratio or Zoom mode that does not match the video’s original format. It can also occur when an external device outputs a resolution or scaling mode that does not fit the TV.
If the TV is set to Zoom, Cinema Zoom, All-Direction Zoom, Vertical Zoom, or similar options, the picture may be enlarged and the edges may be cut off.
Some broadcasts, movies, and older programs use different aspect ratios. If the TV is set to a fixed ratio that does not match the content, the picture can look stretched, too large, or too small.
A set-top box, streaming device, or game console may apply its own zoom/overscan or output resolution settings, which can cause the TV image to appear cut off.
Setting: Settings → Picture → Aspect Ratio
1. Press the Settings button on the remote.
2. Open Picture.
3. Select Aspect Ratio.
4. Choose a standard option that matches the content (for example, 16:9 for most TV and streaming content).
5. If a Zoom option is enabled, switch back to a non-zoom aspect ratio and re-check the picture edges.
1. Confirm whether the issue occurs on all sources (Live TV, apps, HDMI inputs).
2. If it only occurs on one HDMI device, open that device’s Display/Video settings.
3. Set the device resolution to match the TV (commonly 1080p or 4K/UHD, depending on your model) and turn off any zoom/overscan or screen-fit adjustments.
4. Return to the TV and re-check the Aspect Ratio setting.
If the steps above did not resolve your issue, please visit the LG Electronics Support website. You can chat with our virtual assistant or schedule a service repair for further assistance.
※ Please note that service fees may apply for engineer visits if your product is out of warranty.
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