There maybe a few reasons why your ice maker is not coming out of the dispenser. This may be caused by the unresponsiveness of your refrigerator. Please follow the instructions below.
1. See if the dispenser display is locked, by checking the lock indicator on the control panel. If this is lit up, both the dispenser and the control panel are currently locked.
2. Press & Hold the "lock button" for 3 seconds to unlock the dispenser and control panel.
3. While we are looking at the control panel, also check if the icemaker is on.
4. If the indicator light is off, turn this back on. Press & Hold the "Ice ON/OFF" button for 3 seconds.
Please watch our demonstration video on how to fix your Door in Door Ice Maker.
If the icemaker was off, it can take up to 90 minutes for it to start making new ice. If this is the first time making ice after installation, it may take up to 24 hours for the icemaker to being making ice.
If the ice bin has plenty of ice, but no ice is coming out of the dispenser, take the ice bin out and see if the ice cubes are stuck together.
1. Shake the ice loose and remove the ice chunk that remains stuck.
2. Check the chute. Ice fragments may get caught over time and create an ice build-up in the chute. Clear the chute of any clogging.
If the icemaker is not producing ice and the ice bin is empty even though the icemaker is on. Check the feeler arm. If the feeler arm is pushed up, the icemaker will stop making ice to prevent overflow.
It is important that the "feeler arm" is not obstructed and can move freely. The automatic in-door icemaker can produce between 70 - 182 ice cubes in a 24 hour period.
If the icemaker is not making enough ice or is not producing ice at all, make sure your refrigerator is connected to a drinkable water source. Please also check if the valve connecting the water supply is fully open.
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