A factory reset restores your LG TV to the original settings from when it was first purchased. This can help resolve issues such as Magic Remote problems, software errors, or app-related issues. A reset will remove installed apps, personal settings, and saved data.
A factory reset can help when the TV is not operating normally due to software or settings issues. It is also useful when you want to erase personal information before transferring ownership.
You may consider a reset if apps fail to launch, the TV menu behaves unexpectedly, or software-related errors continue after basic troubleshooting.
If the Magic Remote pointer or control response is inconsistent and re-pairing does not resolve the issue, restoring default settings may help.
A factory reset removes personal settings and sign-in information, which is recommended before selling, gifting, or relocating the TV to a different environment.
Setting: Settings → All Settings → General → System → Reset to Initial Settings
1) Press the Settings button on the remote to open the quick menu.
2) Select All Settings.
3) Select General, then select System.
4) Select Reset to Initial Settings.
5) Follow the on-screen prompts to confirm.
6) When the TV restarts, complete the initial setup.
Setting: Settings → All Settings → Support → Reset to Initial Settings
1) Press the Settings button on the remote.
2) Select All Settings.
3) Select Support.
4) Select Reset to Initial Settings.
5) Follow the on-screen prompts to confirm.
6) When the TV restarts, complete the initial setup.
Setting: Settings → All Settings → General → Reset to Initial Settings
1) Press the Settings button on the remote.
2) Select All Settings.
3) Select General.
4) Select Reset to Initial Settings.
5) Follow the on-screen prompts to confirm.
6) When the TV restarts, complete the initial setup.
Setting: Settings → All Settings → General → System → Reset to Initial Settings
1) Press the Settings button to open the quick menu.
2) Select All Settings, then select General.
3) Select System, then select Reset to Initial Settings.
4) Choose one option:
- Reset All: Resets all settings, including network settings.
- Reset all except network settings: Resets settings but keeps wired and wireless network settings.
5) Confirm to start the reset.
6) The TV will restart and show the initial setup screen. Follow the on-screen instructions to finish setup.
If the steps above did not resolve your issue, please visit the LG Electronics Support website. You can chat with our virtual assistant or schedule a service repair for further assistance.
※ Please note that service fees may apply for engineer visits if your product is out of warranty.
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